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Ron Carter Chrysler Dodge Jeep Ram in Alvin

Alvin, TX

Overview
Employees
Reviews
4.3
226 Reviews
Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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3005 Fm 528 Rd

Alvin, TX

77511

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Showing 226 reviews

February 20, 2024

Hannah Kasimoff was very professional and understanding of what I needed from start to finish. More

by STUMP1732
Recommend Dealer
Yes
Employees Worked With
HANNAH, KASIMOFF
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February 06, 2024

The work in our vehicle took all day. When there was no loaner or rental available , Colt came up with a vehicle for us. More

by lrlkdunn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colt Boith
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February 05, 2024

I purchased a new Jeep in October. I was told after purchasing that they only had 1 key fob for the vehicle. I was moving to another state for work at the end of November and was assu More

by timwoo2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominic Rocha
3.0
This rating includes all reviews, with more weight given to recent reviews.
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February 05, 2024

Shawn was awesome. We came out there from another dealership that was holding our keys and not letting us go. I told Shawn what we wanted, how much we were willing to p More

by pwallace3686
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn - sales and Zach in finance
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February 02, 2024

Awesome very helpful with the whole experience of buying a new vehicle thank y’all so much More

by larvizu1813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Ron Carter Chrysler Dodge Jeep Ram in Alvin responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an awesome and helpful experience while buying your new vehicle. Providing exceptional service throughout the entire buying process is important to us, and we're delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your business!

January 31, 2024

They were on top of everything and helped make it work for what we needed out of the new car More

by atm111807
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton, Anthony Val Verde
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Feb 05, 2024 -

Ron Carter Chrysler Dodge Jeep Ram in Alvin responded

We're glad to hear that our team was on top of everything and able to help make your new car work for your needs! Meeting our customers' needs and ensuring their satisfaction is our top priority, and we're thrilled that we could assist you in finding a vehicle that meets your requirements. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your business!

January 30, 2024

My wait time was over an hour for what was supposed to be a 45 minute service. I presented a coupon for full synthetic oil and the invoice did not indicate it was full synthetic. I questioned the service m More

by RBLAND29
Recommend Dealer
No
Employees Worked With
Don’t remember
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Feb 05, 2024 -

Ron Carter Chrysler Dodge Jeep Ram in Alvin responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and disappointment you experienced during your recent service visit. Your feedback is important to us, and we're sorry to hear that there was a discrepancy with the type of oil used and that your wait time exceeded the expected duration. We strive to provide efficient and accurate service to all our customers, and we regret that we fell short of meeting your expectations in this instance. We take your concerns seriously, and we will address this matter with our service team to ensure that proper procedures are followed in the future. We value your business and would like the opportunity to make things right. If you would be willing to discuss this matter further or if there's anything specific we can do to rectify the situation, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Feb 05, 2024 -

RBLAND29 responded

Having a synthetic blend put in my truck rather than the full synthetic I paid for is disappointing. The two service advisors couldn’t give me a definitive answer. I would like to know what was really put in my truck. I presented the coupon for a full synthetic oil change to Hannah Kasimoff.

January 26, 2024

Service was relatively quick and easy, I was worked in right away, the cost and time spent were reasonable More

by mefdyer
Recommend Dealer
Yes
Employees Worked With
Hannah
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January 25, 2024

The last experience I had was average as far as service customer goes. This is my second survey and again no phone calls or emails concerning the service issue I encountered on having my vehicle serviced. More

by Jessbarajas3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector-Service dept.
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January 25, 2024

Hannah Kasimoff in the Service Dept did a fabulous job of keeping us informed and communicating for us with the technicians. More

by michmcgowen
Recommend Dealer
Yes
Employees Worked With
Hannah Kasimoff
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