Ron Carter Chrysler Dodge Jeep Ram in Alvin

My recent car buying experience at Ron Carter was extremely disappointing. After waiting 2.5 hours at the salesman's empty desk before finally being brought into the finance office, I was eager to extremely disappointing. After waiting 2.5 hours at the salesman's empty desk before finally being brought into the finance office, I was eager to complete the purchase and leave as quickly as possible. Unfortunately, the entire process took nearly 4 hours due to "issues connecting with the bank on a Saturday" and countless "mistakes in paperwork." In hindsight, this feels like an obvious sales tactic—make the customer wait so long that they’re eager to sign without asking questions or pushing back. It’s especially frustrating considering I had driven 4 hours in a vehicle without air conditioning, and they already knew I was committed to buying the truck. AZ in Sales provided no real assistance and did not engage in any "selling," as I had already chosen the truck well in advance. He also completed a "Vehicle Delivery Confirmation" checklist, supposedly verifying that certain tasks had been completed. However, he simply checked the boxes and asked me to sign an acknowledgment. One key item on the checklist was: "My vehicle was delivered clean inside and out, free of dings, dents, scuffs, and scratches, and included all promised features" — This did NOT happen. Despite being told that the truck was being "detailed" during our long wait, it was delivered in unacceptable condition. Unfortunately, I didn't see the vehicle again until AFTER all the paperwork had been completed, by which time it was too late. The truck had un-vacuumed carpets, sticky residue in the cupholder, a scratch on the backup camera, and trash in the backseat pocket—all on top of paying significantly more than I had planned. More on this later. AZ also made a point of asking for "good reviews" on this survey, claiming that otherwise his pay would be docked. He even offered to "make it right" if I had any issues with giving a good review. However, nothing he can do will change the price I paid or the hours that were wasted. Regarding the price, once we finally connected with Finance, Santiago slid in $10,000 in EXTRA fees, presenting the additional warranty as "all the things you GET" rather than "all the things you're PAYING FOR." By the time I realized what had happened, it was too late—I had already signed. While I take responsibility for not catching this sooner, I feel misled, especially since I was warned this would happen. Shame on me. As further evidence of their ineptitude, I received a text from AZ a couple of days after the purchase, asking if I could look in my new vehicle for the keys to the vehicle I traded in—they thought they had left the trade-in's keys in my new truck. I responded to AZ, outlining the issues mentioned above and letting him know the keys were not in my new truck. Unsurprisingly, AZ did not even bother replying to my messages—but he sure did want a good review so HE could get paid. Frankly, I'm embarrassed that I allowed this to happen. This was a terrible experience, and I will NEVER be purchasing from Ron Carter again. More

Adam did a great job as our salesman. We really enjoyed the experience with him We really enjoyed the experience with him More

Excellent customer service. You want be disappointed. Can't wait to purchase another vehicle with them You want be disappointed. Can't wait to purchase another vehicle with them More

Service felt rushed and one sided, was not offered to examine the vehicle, was not spoken to about vehicle components nor offered to do so, provided me a price for a trade in and then wanted to reduce th examine the vehicle, was not spoken to about vehicle components nor offered to do so, provided me a price for a trade in and then wanted to reduce the value by 2k upon arrival. Was not very understanding that I traveled 300 miles to make the deal and then changed prices when I arrived after guaranteeing a final sale price. Overall service could have been better and the agent could have been more engaged rather than only happy when I finalized on my purchase. More

Great experience throughout the whole process with Mark Ina with the sales of our new dodge Durango. Ina with the sales of our new dodge Durango. More

Employees were very helpful with finding me the right vehicle. The process was smooth and easy will be recommending this dealership to friends. vehicle. The process was smooth and easy will be recommending this dealership to friends. More

Super good dealership. Everyone is really nice and were very upfront with pricing and add on fees Everyone is really nice and were very upfront with pricing and add on fees More

It took way too long to buy our. We waited four hours. We didn't get an explanation as to why it took so long. I don't think I will recommend this Dealership for this reason. We waited four hours. We didn't get an explanation as to why it took so long. I don't think I will recommend this Dealership for this reason. More

My sales person Sam was amazing to work with, he made the entire experience super easy, and most importantly he was extremely honest and direct, would recommend him to anyone looking to purchase a new vehicl entire experience super easy, and most importantly he was extremely honest and direct, would recommend him to anyone looking to purchase a new vehicle from Ron Carter. More

The people in the service area were very helpful and kind. They went out of their way to please us. Thank you kind. They went out of their way to please us. Thank you More