Ron Carter Chevrolet GMC

Chevrolet service was horrible. Chevrolet Service manager Carol was so rude. Service never answers calls and Service manager never answers calls at all. Charged a fortune. I will never come back again and I Carol was so rude. Service never answers calls and Service manager never answers calls at all. Charged a fortune. I will never come back again and I advise everyone not to either. More

Service is horrible. Kept truck for 2 weeks. After 2 or 3 days they would not return my calls. Repairs were never completed. After 2 weeks of no response, I went there to get my truck. I was greeted with a ‘ days they would not return my calls. Repairs were never completed. After 2 weeks of no response, I went there to get my truck. I was greeted with a ‘hug’ (???? Seriously?). My truck was suddenly all set to go. Of course it was not fixed. This my second bad experience with Ron Carter Alvin. You would think with all the terrible reviews they would try to do better. A hug?????seriously???? More

My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. We provided credit information, and they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance contacted my husband at 5pm with options. However, Ramon could not complete the paperwork because he didn't prepare CA tax information. So, we waited again. At this point, the truck was posted "Sale Pending" online and we were told by Erik that we would "NOT lose the truck to anyone else". Fast forward to Saturday morning. Still nothing from anyone, so my husband calls Erik again. We told him we'd like to have the purchase complete by the end of day, and gave him our date for when we'd fly in to Texas. He said the truck would be ready to go. We were ready to sign and wire money. In our final call with Erik, we verified that he had both of our email adresses, and even reminded him that banks close early on Saturday so we needed the information by 2 o'clock so we could wire money. We were again left waiting. At 2 my husband contacted Erik again asking for an update. Erik wrote a simple response of "This will be disappointing, but the truck has sold to someone else." WE WERE LIVID! We called and were put in contact with Andy, a sales manager. He knew of our situation and began blaming Erik in sales, claiming he told Erik he needed to see a copy of our flight information for us to buy. NO ONE TOLD US THAT. He even told us he was in the room when Ramon was on the call with my husband, but acknowledged that he did not instruct Ramon to tell us then. Andy was condescending and just kept saying "What do you want me to do?" The call ended with me crying, and Andy trying my husband to keep looking. He said, "I said I'm sorry. What else do you want?" Andy took no responsibility for any of this, but knew of the entire situation. In fact, he repeatedly blamed us for not trying to reach out to him by saying "Well, this is the first time you've talked to me!" So, lesson learned DO NOT trust ANYONE on their team, and ALWAYS speak with management... right? That's basically what Andy was saying. In the end, we worked with Kaila, Erik, Ramon, Andy, and have left messages & emails for Joe (another manager), Leroy (finance manager), and Tod (DM) all who have not responded. This was BY FAR the worst experience we've ever had at a business, and are happily sharing it on every possible platform so consumers can go elsewhere. Look online, there are too many other ways to purchase a car than supporting a business such as this one. And Michelle, we notice you must be the PR for Ron Carter as you respond to all posts on ALL websites. Do not bother responding, you can find our information and contact us personally. But you will be in contact with Better Business Bureau shortly anyway. More

Excellent customer service. Thank you Sammy for getting us a great deal! After my husband lost his car in an accident, Sammy took great care of us. us a great deal! After my husband lost his car in an accident, Sammy took great care of us. More

I would like to say Thank you to Taylor for all her help in getting my Buick Encore running like a champion! It was a lot of work on her part and my tears 😢, but she got it done 👏🏻👏🏻👏🏻 I thank the s in getting my Buick Encore running like a champion! It was a lot of work on her part and my tears 😢, but she got it done 👏🏻👏🏻👏🏻 I thank the service department for everything and look forward to continued service as needed. More

Very friendly and helpful with a great attitude wonderful customer service helped me find exactly what I needed in a timely fashion was great doing business with customer service helped me find exactly what I needed in a timely fashion was great doing business with More

Anna Kalil Was a big help when we needed service and bought a part at your location she was kind and courteous and very helpful bought a part at your location she was kind and courteous and very helpful More

I would like to give a shoutout to Anna Kalil in service!! She answered all my service questions. Very knowledgeable and I loved her attitude! service!! She answered all my service questions. Very knowledgeable and I loved her attitude! More

We were in and out so we could enjoy our new car. Very friendly people. Thank you Robert Hernandez. & Kenneth Collins, for your help. I will recommend your services. friendly people. Thank you Robert Hernandez. & Kenneth Collins, for your help. I will recommend your services. More

I have purchased three vehicles from Ron Carter in the past two decades. The sales and marketing personnel were courteous, helpful and friendly. I would refer to these individuals. past two decades. The sales and marketing personnel were courteous, helpful and friendly. I would refer to these individuals. More