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Ron Carter Chevrolet GMC

Alvin, TX

Overview
Reviews
4.2
1,360 Reviews
Call Dealership (346) 738-0051

3205 FM 528 Rd

Alvin, TX

77511

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Showing 1,360 reviews

November 27, 2023

They had what I wanted so I bought it with out any problems and it was a good deal More

by MMONROE2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ann Mitchell, Mark Eaton, Ali Kaabi, Steve Wiese, Eric Helton, Amy Constantine, Robert Henderson, Clemente De los Santos, Zadrain Fraser
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November 26, 2023

The service was great and as promised, my car was ready on time. Courteous employees. More

by CRS2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel luvalcava
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Dec 23, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that our service met your expectations and that your car was ready on time, just as promised. Our team strives to provide efficient and reliable service.

November 25, 2023

Fast, friendly, one of the easiest vehicle purchases ever! I found what I wanted online, called Amy to confirm availability and she had it pulled up front and ready for me when I got there. Very easy t More

by Sandie Bass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Constantine, Robert Henderson
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Nov 28, 2023 -

Ron Carter Chevrolet GMC responded

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your vehicle purchase was fast, friendly, and one of the easiest you've ever had. It's wonderful to know that our team, especially Amy, made your experience seamless and enjoyable. We take pride in providing a hassle-free and transparent buying process, and your kind words reinforce our commitment to customer satisfaction. If there's anything else we can assist you with or if you have any future automotive needs, please don't hesitate to reach out.

November 23, 2023

It was a great experience and Robert was extremely helpful during the entire process. Thanks again. More

by Jacobsjay21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Henderson
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Nov 28, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your visit was great and that Robert provided you with excellent assistance throughout the entire process. Your kind words are greatly appreciated and will be shared with our team.

November 21, 2023

The service for my car was excellent. The customer service and communication with me was very poor. The only communication I received was when I called the service department myself. No o More

by gbbowman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't have anyone's name
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November 21, 2023

Ron Carter has done all my service work since I bought my 2019 Encore from them in 2020. I have always been satisfied which I why I continue to return. My last two visits I have been helped by Service Advis More

by ARNE.LARSEN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Juarez, Service Advisor, 5 Stars
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Dec 02, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for your continued trust in Ron Carter for your service needs, and for taking the time to share your experience! We're delighted to hear that Lorena Juarez has consistently provided you with knowledgeable, friendly, and helpful service during your visits. Customer satisfaction is our priority, and we're grateful for your loyalty. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your kind words and look forward to serving you again in the future.

November 20, 2023

My sales person, Eric Helton, was wonderful to deal with. Straight shooter, knowledgeable about the vehicle I purchased, and cut a square deal with me. the downfall of the entire process was is the financi More

by mdmora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Helton
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Nov 28, 2023 -

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience with Eric Helton—your kind words about his professionalism and straightforward approach are greatly appreciated. We are, however, sorry to learn about your dissatisfaction with the financing department. Your experience is important to us, and we apologize for any inconvenience you may have faced. We take customer feedback seriously and will review our processes to ensure a better experience for our customers in the future. If there's anything specific you would like us to address or discuss regarding your financing experience, please reach out to us directly at 281-331-3111. We value your business and want to ensure your concerns are addressed appropriately. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

November 19, 2023

They helped me find the car I was looking for other than a few tech issues everything went smooth More

by SENTELL.ROBERT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Henderson
Report | Print
November 17, 2023

It was difficult getting someone to answer phone but once I got a call back my experience was good More

by MLKIRKLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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November 17, 2023

Efficient and effective. I wasn't pressured to repair or buy anything extra while getting my oil changed. More

by EVOLTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Henderson
Report | Print
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