Ron Carter Chevrolet GMC

Ron Carter Chevrolet GMC responded

I'm truly sorry to hear about the frustrating experience you had with our service center. This does not align with the level of service we aim to provide, and I understand your disappointment. I apologize for the lack of communication, the extended wait time, and the inconvenience caused by not having a loaner. Your feedback is crucial, and we take it seriously. I'll ensure your concerns are addressed with our service team, and we'll work to improve our communication and service processes. If there's anything specific you would like to discuss or if there's a way we can rectify the situation, please reach out to us directly. We appreciate your loyalty as a customer, and I'm truly sorry for any inconvenience and frustration caused. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a good time during your visit and that our team, especially the salesman and finance person, provided the help and assistance you needed. Our commitment to customer satisfaction is a top priority, and we're delighted that our team members made your experience enjoyable and informative. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Thank you for choosing us!

Ron Carter Chevrolet GMC responded

We're thrilled to hear that you had a quick and satisfactory service experience with your Buick! Thank you for choosing us, and we truly appreciate your loyalty. If there's anything specific you enjoyed about the service or if you have any suggestions for improvement, feel free to share. We look forward to continuing to provide you with excellent service for your Buick in the future. Thanks again!

Ron Carter Chevrolet GMC responded

Thank you so much for sharing your positive experience with Steven Graves! We're thrilled to hear that your interaction with him has consistently been exemplary, and we're delighted that your recent purchase of the Denali was no exception. It's fantastic to know that you love your new vehicle. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive feedback with us! We're delighted to hear that the work performed on your vehicle was done right and complete. We take great pride in delivering top-notch service to our customers. We are particularly pleased to learn that your experience with our service manager, Chad Lucas, has been exceptional. Chad's dedication to carefully listening to customers' issues and ensuring that all repairs are done properly is something we value greatly. It's fantastic to know that Chad's efforts contribute to making our dealership a desirable choice for you. If there's anything else you need or if you have any additional feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you in the future.

Ron Carter Chevrolet GMC responded

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Ron Carter Chevrolet GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a good experience with the warranty work, and we appreciate your acknowledgment of our efforts to keep you informed about the schedule and progress of the work. Customer satisfaction is our top priority, and it's always rewarding to hear when we've met or exceeded expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Ali Kaabi provided a professional service and that the entire process was swift and efficient. It's great to know that you had an awesome experience, and we truly appreciate your kind words. We're honored to have earned your satisfaction, and we look forward to welcoming you back in the future. If there's anything else we can do for you, please don't hesitate to reach out.

Ron Carter Chevrolet GMC responded

Thank you for sharing your positive experience with our service group! We're thrilled to hear that we've consistently been able to get you in and out quickly. It's great to know that our scheduling through the My GMC app has been convenient for you. Efficient and timely service is a priority for us, and we appreciate your feedback. If there's anything else we can do for you or if you have any additional comments, please feel free to reach out. We look forward to continuing to provide you with excellent service.