
Ron Carter Chevrolet GMC
Alvin, TX
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My vehicle broke down and I specifically asked it to be towed to Ron Carter as my preferred dealership. Unfortunately, it has been more than 3 weeks since then and the information has been limited and vagu towed to Ron Carter as my preferred dealership. Unfortunately, it has been more than 3 weeks since then and the information has been limited and vague with no likely date of when my vehicle will be repaired. Furthermore, the dealership explained that since they had so many to work on there were no courtesy vehicles available and no timeline when the work would be complete. They told me to contact General Motors! The dealership is the interface between the manufacturer and the customer, so this answer is unacceptable. Very disappointed with the service level and communication. More
I have bought dozens of new/used vehicles over the past 30 years. Ron Carter is one of the best dealer experiences I’ve ever had. Would definitely recommend to friends/family, and will definitely be my fir 30 years. Ron Carter is one of the best dealer experiences I’ve ever had. Would definitely recommend to friends/family, and will definitely be my first stop (and very likely only stop) when purchasing my next vehicle. Very special thanks to Anthony Alvarez (my salesman) and Don Williams (finance), those guys are top notch and assets to Ron Carter. More
We had a great experience with the dealership and especially with our Sales Consultant, Eric Helton, who made our lease of a 2024 Buick Encore GX Preferred an easy and satisfying experience. We look especially with our Sales Consultant, Eric Helton, who made our lease of a 2024 Buick Encore GX Preferred an easy and satisfying experience. We look forward to working with this dealership again in the future. More
The sales process went smoothly thanks to Omar and Jhonny in finance, who were on target and listened to my needs. Omar did a great job showing us how to work with all the technology, which was better than e in finance, who were on target and listened to my needs. Omar did a great job showing us how to work with all the technology, which was better than expected. The negative is that we left on a trip during the first week of buying the new truck. I have called both Omar and Johnny 3x or more to have them send me my license plates, and I needed a copy of my purchase documents; at the time of this review, i called both them i gave them both almost a month to send me an email or leave me a VM, texts or email. More
I scheduled an appointment and brought my truck into the appointment. The service rep explained that they would need the day to run a diagnostic on the vehicle. The following day I retuned to the dealer shi appointment. The service rep explained that they would need the day to run a diagnostic on the vehicle. The following day I retuned to the dealer ship to see what was discovered, but nothing was done, no diagnostic not follow up phone call. The service rep explained it was most lily the senor which he didn’t feel was covered under my extended warranty. Later in the day he called, and it was in fact the sensor and it would be over $700.00, I again asked if it would be covered, and he said he did not think so. When the truck was finished the rep called and it was a co-worked who told him that some extended warranties do cover so he called mine and it was covered. Not really shore why he didn’t call in the first place, but at least it got fixed. Just poor communication and delayed over a day for a diagnostic. More