Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ron Carter Chevrolet GMC
Alvin, TX
1,361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,361 reviews
September 05, 2013
I booked service online on a Thursday and the earliest appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their se appointment available was the following Wednesday. I received an Email thanking me for my booking and that I would receive a phone call from their service manager to discuss my service needs. I never received a call. I showed up 15 minutes early for my appointment schedule at 8:00am. The service representative wanted to charge $140 for computer diagnosis which I declined as I had received the diagnosis elsewhere for the need to replace a glow plug. I requested to be contacted for cost estimates on four separate service items, change a glow plug, fix the tire hoist, repair a door lock and provide a second key set. I never received any price estimates except $75 to inspect the door. By 11:30 am I had not received any calls, so I asked to speak with the service department, which didn't answer my call twice. Then I asked to speak directly with Steven Busch and was told that he was at lunch and no-one else could report on the status of my vehicle. At 1:00pm I returned to the Ron Cart dealership and the service department couldn't find Steven Busch, nor could they update me on my vehicle status. Despite asking several employees of Ron Carter, no-one seemed interested in finding Steven for me. Finally about 1:40pm Steven arrived and informed me that no work had been started on my car at all. He couldn't tell me when any work would start. I requested the return of my vehicle. I asked Steven what was the point of making an appointment if no work was going to get done for six hours. He informed me that the appointment is only to get time with a service manager to schedule the work in "the queue" and that the service managers have no control over when the work actually gets done. I told Steven that I would not ever be coming back to Ron Carter for anything ever again and left. Steven made an apology but it seemed that this was a common occurrence to have unhappy customers. It's amazing that the Ron Carter web site only shows the positive reviews and that this dealerrater.com web site also only shows positive reviews. It's time for everyone to know that Ron Carter auto group is not at all as good as any of the reviews out there. More
by roncarterfordsucks2
Employees Worked With
Steven Busch
August 26, 2013
Our entire experience was wonderful. Bobby Houston is an excellent salesman and Mr. Hall did a great job on the financial end. We really appreciate the fact that everyone was just nice and not pushy or any excellent salesman and Mr. Hall did a great job on the financial end. We really appreciate the fact that everyone was just nice and not pushy or anything. This made our car buying experience wonderful. Thank you. More
by ldrascula
Employees Worked With
Bobby Houston
August 19, 2013
I deal with at least 4 different dealerships before but i never had the experient that i had at Ron Carter.Micheal Owens was my salesman and he deiivered the best service. I did not have to wait long at all never had the experient that i had at Ron Carter.Micheal Owens was my salesman and he deiivered the best service. I did not have to wait long at all at the dealership for my result for the loan and paperwork. I definitely recomment Mr Owens to any of my friends. Thanks Micheal! More
by lcnguyen69
Employees Worked With
Michael Owens
August 14, 2013
This new car purchase was about as painless as buying a new car could be. Victor was very helpful with anything I needed. I appreciate the fact that he seems to enjoy what he is doing. new car could be. Victor was very helpful with anything I needed. I appreciate the fact that he seems to enjoy what he is doing. More
by grannylynn
Employees Worked With
Victor Rivas
August 13, 2013
I went that morning very skeptical and just to check the dealership out. Two hours later, I drove off on my new Chrysler 200. I was 100% satisfied with the customer service. dealership out. Two hours later, I drove off on my new Chrysler 200. I was 100% satisfied with the customer service. More
by veropous032972
Employees Worked With
David Pattie
August 11, 2013
Great experience. Had a small prob after buying car with AC and they very quickly did whatever it took for me to be satisfied. Love my car too! Would recommend this dealer to anyone, forth car we have purch AC and they very quickly did whatever it took for me to be satisfied. Love my car too! Would recommend this dealer to anyone, forth car we have purchased from a Ron Carter Dealer. More
by Noelcandi
Employees Worked With
Johnny, Apolonio, Eric
August 10, 2013
I bought a 2013 Suburban for my wife from Jason Billings at Ron Carter. I would highly recommend Jason to any one. He is a very honest and hard working sales rep. He made the experience plesant and painl at Ron Carter. I would highly recommend Jason to any one. He is a very honest and hard working sales rep. He made the experience plesant and painless. More
by apostledesign
Employees Worked With
Jason Billings
August 08, 2013
Chip Hodges treated me very well. There was no pressure to buy even though he knew I was ready if they had the right vehicle. All that I came in contact with treated me as a friend but to the point so I d to buy even though he knew I was ready if they had the right vehicle. All that I came in contact with treated me as a friend but to the point so I didn't spend unnecessary time. More
by jlehman
Employees Worked With
Chip Hodges
August 07, 2013
This is the second new car I've purchased from Robert at the Ron Carter Dealership. I believe he, along with the Ron Carter staff, do what they can to be fair when negotiating a price. They are very pr at the Ron Carter Dealership. I believe he, along with the Ron Carter staff, do what they can to be fair when negotiating a price. They are very professional, kind and respectful. They do a great job in allowing customers to ask questions, get clarification and not pressuring the customer. I also appreciated the ability to take the car home and drive it under normal circumstances berore purchasing. Ron Carter has the 5-day return policy that you can sign up for in case you totally make a mistake in your decision-making. I would DEFINITELY want people to give Ron Carter, and Robert Hernandez, the opportunity to earn your business. They certainly have earned mine! More
by dantchris
Employees Worked With
Robert Hernandez
