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Ron Bouchard's Nissan
Lancaster, MA
167 Reviews
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Showing 167 reviews
August 04, 2018
Awful customer service I leased a Nissan Sentra SV back in 2016, and long story short I have had some problems with the customer service. Over the past 5 or so months I've c I leased a Nissan Sentra SV back in 2016, and long story short I have had some problems with the customer service. Over the past 5 or so months I've called multiple times regarding my registration (which was apparently sent to a Nissan leasing company), and they either hang up on me, or tell me that it isn't their problem. They don't offer any assistance at the financial dept of the dealership and just tell you to call their corporate number, which doesn't offer any help or assistance at all. I went in today for an inspection, Derek looked at my registration waiver form (since Nissan Finance didn't send my registration). It explicitly states that it's only valid for 60 days, and this was done in March, though I've called Nissan financial and the RMV multiple times to help me out. Got no help, so the form and my online RMV registration login was all that I could provide for proof of my registration. he then said "let me go check to see if I can do the inspection." He came back after a few minutes, then said they were good to go, but there were 3 cars ahead and that each car takes about 30 minutes. I agreed. I was called back a few hours later and he said that he wasn't able to do the inspection because the registration form was not valid. He ended up wasting my afternoon, and did not offer any support / resolution to the problem, and said that inspections were done after 3PM. It was a huge waste of time. Just get your inspections and service done locally. The service team is not good and they take way too much time for an oil change, inspection, and most other services. More
by RFQ712
Employees Worked With
Derek Dibona
March 30, 2018
Purchase new car I am in the process of purchasing my first car since high school. I did a quick google search. Someone called right away. I went in the very next morn I am in the process of purchasing my first car since high school. I did a quick google search. Someone called right away. I went in the very next morning. I knew I was going home with a car that day. Remy and Ray were so awesome. Not pushy at all. Glad I went there. Picking up my car Monday. Very excited. More
by Dearsouz
Employees Worked With
Ray Jimenez, Reimy Infante
November 10, 2017
WARRANTY is a Scam Paid $3K for "coverage" on a certified used rogue. They not only charged me $400 to just take a look at some issues but then wanted to charge me anoth Paid $3K for "coverage" on a certified used rogue. They not only charged me $400 to just take a look at some issues but then wanted to charge me another $3K for a "cracked A-frame". Took it to a real mechanic and they let me know It was some bushings, a $300 fix with labor. Frame was in mint condition. This place is useless and will rob you blind when they get the chance. I now have a bad AC compressor that my warranty should cover but I will not go back for them to charge me when I already paid for a $3K warranty. DO NOT GET THEIR "WARRANTY". I work in sales and understand the need to maximize opportunities but false information and stealing from customers is a disgrace. Will tell everyone to avoid this "dealership". More
by Prseraphim160@gmail.com
Employees Worked With
Steve Martin, Mike Metcalf, Dan Hochberg, Derek Dibona
April 15, 2017
Disappointed After filling out an online application for financing I was contacted by your salesman he was very professional and very knowledgeable. We went over After filling out an online application for financing I was contacted by your salesman he was very professional and very knowledgeable. We went over the entire application credit status all the necessary information and we made an appointment for Friday . I told him I did not want to drive down there 40 minute drive for me if they were not gonna be able to help me he reassured me he would do his best and needed to look at my car. On Friday I made the trip to the dealership the man I spoke to was in the Nissan section he was as I said professional and helpful. Unfortunately I ended up going to the main building in Fitchburg when I went I informed them that I had done The online application which he couldn't find so we went over all the information again without looking through any inventory or anything else I was told I don't make enough money sorry there's nothing I can do for you . I was embarrassed and angry that I had wasted time and gas . The salesman that I talk to previously was Valentin Who was incredibly professional and helpful and promised he would not waste my time, the sales man I talk to and their main building was condescending and rude I won't return there. More
by Debz
Employees Worked With
I don't know his name I wasn't there long enough to find out.
March 20, 2017
They care for everything I am on my third vehicle purchased through the Ron Bouchard organization across three different dealerships and continue to be impressed at the level I am on my third vehicle purchased through the Ron Bouchard organization across three different dealerships and continue to be impressed at the level of attention they provide each and every time I go in there. Whether it is costly brake job or a quick "no charge" items to my vehicle I get a level of attention that you just don't see in the majority of business you deal with on a regular basis. True professionals whom I will buy from as long as I am able. More
by Xterra15
Employees Worked With
Steve Martin, Mike Metcalf, Dan Hochberg
March 15, 2017
Everything went well everybody had a job to do and did it th Everybody did a good job and they know what they were doing there were no lines friendly associates and they knew what they were doing Everybody did a good job and they know what they were doing there were no lines friendly associates and they knew what they were doing More
by Kathryn
Employees Worked With
Mike Metcalf
March 09, 2017
Went to research used car. Wanted to learn price of a used car. Ed Walsh, salesman, most knowledgeable and informative. No pressure. Next time I want to buy a car, I would se Wanted to learn price of a used car. Ed Walsh, salesman, most knowledgeable and informative. No pressure. Next time I want to buy a car, I would seek him. More
by undecided
Employees Worked With
Ed Walsh
March 07, 2017
Oil Change Visit went Great!! The service people treated me good! I was very happy with the excellent customer service. They did a great job with the car. My visit went nice and ea The service people treated me good! I was very happy with the excellent customer service. They did a great job with the car. My visit went nice and easy. More
by Happy Customer
Employees Worked With
Derek Dibona
March 05, 2017
Recall service The service employee was very helpful. Both recalls were taken care of and since it was going to take longer than expected we were given a courtesy ca The service employee was very helpful. Both recalls were taken care of and since it was going to take longer than expected we were given a courtesy car. Wonderful service! Thank you! More
by Beverley Bryant
Employees Worked With
Dan Hochberg
March 04, 2017
Easy in easy our Quick, easy and friendly. Had all the answers for me. And they had free snacks and coffee while waiting along with free wifi and soundproof room if Quick, easy and friendly. Had all the answers for me. And they had free snacks and coffee while waiting along with free wifi and soundproof room if I wanted to sister to music since I didn't have my headphones. More
by DJhoward14
Employees Worked With
Dan Hochberg
