Ron Bouchard's Nissan

New Frontier Purchased a new truck from Tim. Easy going, stuck to his word. Came in on his day off to deliver the truck. Price was good. Got a good deal on the t Purchased a new truck from Tim. Easy going, stuck to his word. Came in on his day off to deliver the truck. Price was good. Got a good deal on the trade as well. I would go back and plan to use the service department when needed. My first ever Nissan! More

5 Stars All The Way !!! I called Ron Bouchards Nissan in Lancaster, MA and I spoke to General Manager CHUCK HADDAD on a Friday and worked out the parameters for a 2014 leas I called Ron Bouchards Nissan in Lancaster, MA and I spoke to General Manager CHUCK HADDAD on a Friday and worked out the parameters for a 2014 lease of a new Pathfinder. The deal was so good that the following Monday, I went down in person with my trade and was greeted by salesman RICH LYONS. Both Chuck Haddad and Rich Lyons could not have been any more professional, honest and trustworthy. None of the parameters that Chuck Haddad and I set up 3 days prior had changed a wink. (Just as a side note, I have been dealing with Glick Nissan the past 7 years (3 leases and 1 brand new purchase, not to mention the 14 other vehicles leased or purchased from my entire family over an 8 year period) and only have 2 words to say about Glick Nissan ... "STAY AWAY". Ever since Glick lost Fernando, they have become the most dishonest and untrustworthy dealership I've ever been associated with in my entire life of buying/leasing vehicles. When Fernando left, they chose not honor his word or promise to me ... to be continued.) Getting back to Ron Bouchards Nissan, I sat down with both Chuck Haddad and Rich Lyons in the office and as we spoke, they made me feel as if I had known them for quite some time. We eventually agreed on the deal for a new lease on a Pathfinder. I highly recommend this dealership to everyone out there for a new or used Nissan vehicle, and I highly recommend asking for and going to see CHUCK HADDAD and/or RICH LYONS. I mentioned buying used vehicles too from Ron Bouchards Nissan because I went back there 3 weeks later and was looking to trade in my 2004 SUV for a newer upgrade. Again I dealt with both Chuck Haddad and Rich Lyons and ended up purchasing a used Nissan Armada. I believe, not only I, but our entire family, have found the new place to purchase and lease vehicles. I highly recommend Ron Bouchards and talking to Chuck Haddad and Rich Lyons if you are in the market to purchase or lease a new or used vehicle ! Yes, this is as good as it gets !!! More

Eli Ruiz is WONDERFUL!! Eli Ruiz is the best customer service representative I have seen in a long time! It was so nice to have individualized and personal attention. He we Eli Ruiz is the best customer service representative I have seen in a long time! It was so nice to have individualized and personal attention. He went above and beyond to assist me and all the while was kind, compassionate and most importantly honest. He truly wanted to help me and resolved my issue 110%. He went above and beyond his required duties and assured me that Ron Bouchard's Nissan Auto dealer is honest and truly supports their customers. He is the reason I will be renewing my lease with them! Eli deserves a raise! Thank you SO much for everything Eli! I am truly grateful! More

Bought a new Murano My wife and I went in to test drive a 2014 Murano. Although we had no expectations to purchase a car that day, Chuck Haddad made us a deal that was t My wife and I went in to test drive a 2014 Murano. Although we had no expectations to purchase a car that day, Chuck Haddad made us a deal that was too good to refuse. Even though it was the day before Christmas, the service department prepped the car and delivered it in a very short time. We happily drove it home. I would recommend Ron Bouchard's if you are in the market for a new or used vehicle. More

Baffling My husband and I purchased a new 2013 Nissan Altima back in the summer 2014. In October, we brought it in for the blind spot detectors not working cor My husband and I purchased a new 2013 Nissan Altima back in the summer 2014. In October, we brought it in for the blind spot detectors not working correctly, and the GPS unit blacking out periodically. Twice, my husband drove over an hour there and over an hour back home on his days off and the service department found nothing wrong. The third time, again on his day off, he brought it in with a video I took. Then they coincidentally found the problem. They finally replaced the GPS unit, which they order from Bosch, saying it would be done between 2:30pm and 3pm. At 2:30pm my husband called for an update, and they said it wouldn't be ready until 5pm. We rescheduled the remainder of the work. On his commute home, he realized he now could not hook his phone up to this new GPS unit. The mic was broken. Also, the back up camera portion on the unit was defected. The radio was also extremely unbalanced and on level 5 sounded like level 30. They ordered a new unit, but twice we were told when it would be in, and each time it was not in. Finally, after saying we are contacting the better business bureau AND Bosch, where the new unit was coming from, the unit miraculously arrived minutes later. They replaced the defected unit and collaberated the blind spot detectors. Upon my husbands arrival back home, he realized an exterior scratch and a scratch on the steering wheel. My husband and I called to speak to a manager, and kept getting redirected to the people who were giving us the run around. We eventually got a hold of the C.O.O. Marlin Knight. We then spoke to the general sales manager Chuck Haddad who was disgustingly rude and arrogant. He had no compassion, and basically made his men sound like angels and like we were lying. He kept trying to talk over me, was interrupting me, and showed absolutely no managment profesionalism. He word for word said "we are not doing anything else for you". He was told my husband was walked around his car for an inspection, but that never happened. When I asked to see a video proving this happened, he refused and said he trusts his men and he's no longer helping us and this situation is done. He is the most ignorant "manager" and sales employee I have ever had the displeasure of dealing with. More

Bob Brachel is awesome Bob Brachel helped me find the right car for me. I bought a Honda CRV Ex 2015 model. I would buy a car from them again. Bob Brachel helped me find the right car for me. I bought a Honda CRV Ex 2015 model. I would buy a car from them again. More

GREAT!!!! GREAT DEALERSHIP AND GREAT SALES AND SERVICE PURCHASED 2 VEHICLES AND MY SON PURCHASED 1 GREAT HELP WITH EVERYTHING VERY EASY TRANSACTIONS WILL BUY F GREAT DEALERSHIP AND GREAT SALES AND SERVICE PURCHASED 2 VEHICLES AND MY SON PURCHASED 1 GREAT HELP WITH EVERYTHING VERY EASY TRANSACTIONS WILL BUY FROM AGAIN AND AGAIN. More

Make me feel like home. This is my second car purchase from Ron Bouchards. This time around was more than a pleasure. Especial thanks to Bob Brachel even though he works I've This is my second car purchase from Ron Bouchards. This time around was more than a pleasure. Especial thanks to Bob Brachel even though he works I've in the honda dealership he took the time to take care of our need and wants. From the beginning he made us feel like home and made the experience more enjoyable. He walk is thru everything and explain everything to the T. He was just a outstanding! He even call us a day after just to see if we had any question or concerns. More

Expert Timewasters and Dishonest Sales Force I couldn't believe it's 2014 and a car dealership is still operating on this archaic sales model. This is my experience with this 1. They advert I couldn't believe it's 2014 and a car dealership is still operating on this archaic sales model. This is my experience with this 1. They advertised in the Worcster T&G newspaper for a Versa Note Manual for $12,449 or there abouts. Great price. 2. I call up and is transferred to Gina @ Internet Sales, she tells me the automatic (S Plus) is $13,248. 3. Great. I confirm Doc fees $399, $35 inspection, and between $105 and $135 for plates, taxes etc. Doc fees are bogus but still a great price. She asks when I will be coming in. I told her in an hour and she responds with, I'll have the manager pull up the car to the front just to have it waiting for you to test. 4. I arrive in 45 minutes. Enter the dealership. They are busy. No problem. I call for Gina, left a message indicating i was waiting. No return call. I waited 30 minutes before even a salesperson decides to approach me. During that time, I made eye-contact with the General manager in his beautiful glass house of an office but he is apparently the kind of manager that doesn't interact with potential customers. 5. Finally Patrick approaches me and hands me off to a newbie sales guy. 6. Awesome. Finally maybe we test drive and can close the deal. 7. After test driving, I decide I need power windows. That would mean an upgrade to the SV version which at MRSP is $750 dollars more than the S Plus. So they tell me they have to "walk the lot" to figure out what they have. That's hilarious, in this day and age you have to walk the lot to figure out your inventory? At best, something's seriously wrong, at worst, another really stupid time-wasting trickery dealership. 8. Since they only had one SV in stock and it was a 2015. Patrick then has the nerve to tell me 2014 and 2015 SV vehicles are priced the same. Imagine that bold face lie. How mentally challenged must you be to buy into that notion. I called his bluff and said, ok, if that's the case, the difference between the S Plus and SV is $750, I'll give you $14K for the vehicle. 9. Makes me wait another 30 minutes while he goes get his Sales Manager. 10. I begin to walk out the door knowing they are just time-wasting. Patrick rushes over and asks me to sit b/c the sales manager is "coming" soon. I asked, who is your sales manager?" He points to a guy (I assume David) who is 5 feet away talking to another customer. Fine. I tell Patrick, I'll give him a minute. 11. David finishes talking to the customer, proceeds to walk past me and out the side door. I leave. Ask I'm driving out, David is out hanging by the cars, shooting the breeze with an employee. All this transpired over 3 hours. Quite an amazingly experience, circa 2008. Funny thing, I've always had high regards for Ron Bouchard, their Acura store has served me very, very well. I guess when you move downmarket, your expectations must also adjust accordingly. More

No Master KEY , WRONG model on paperwork MY wife purchased 2011 toyota camry. All paper work had model LE should hve been other like CE Only one key for entry was given, expected Master MY wife purchased 2011 toyota camry. All paper work had model LE should hve been other like CE Only one key for entry was given, expected Master key and auto door,trunk unlock as well as a backup key. several calls and visits never resolved the problem !! More