Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ron Bouchard Honda
Lancaster, MA
265 Reviews
At Ron Bouchard's Auto Sales, Inc. dba Ron Bouchard Honda we want to make your car buying experience easy! Use our online tools to shop for a vehicle, explore payments, trade values and more; or visit us at the dealership.Our team of professionals are available to you every step of the way via phone, email, chat or in person. We are happy to answer any questions you have, or schedule you a time to test drive your vehicle of interest.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 265 reviews
September 17, 2016
INCREDIBLE SERVICE DEPT Went for service a couple times and my customer service persons name is Joel. I don't see his name on the list here but, it should be. This kid is ver Went for service a couple times and my customer service persons name is Joel. I don't see his name on the list here but, it should be. This kid is very efficient. When he sets up a time, he's right there! Had to drop vehicle off and gave me a lender vehicle so I didn't have to bother anyone for a ride. Right on time and lender was ready to roll! This is the kind of service you really appreciate with today's busy schedules. Work performed on vehicle always top notch! Never dealt with a better place than this! More
by HuntFish
Employees Worked With
Joel
September 16, 2016
service turn around I brought my new 2016 Honda Civic to their service department to fix a what seemed like a huge problem with its TCM. I already had an idea of what was I brought my new 2016 Honda Civic to their service department to fix a what seemed like a huge problem with its TCM. I already had an idea of what was wrong since i previously worked for a different Honda dealer, but when i went in and requested a loaner and told them what im sure is wrong they had no problem meeting all my needs. The part which i was told was on back order came early and was able to pick up my car within a few days instead of about 2 weeks. Quick and painless. More
by RyanJC828
Employees Worked With
Courtney Gray
September 13, 2016
Won't Find Any Better Purchased a vehicle Saturday and my salesman was Mike Conway. Very nice,polite kid that did everything he could to get in the ballpark of the funds I Purchased a vehicle Saturday and my salesman was Mike Conway. Very nice,polite kid that did everything he could to get in the ballpark of the funds I had available. Had a couple small quirks with vehicle as in any used vehicle. Called Mike, got me right in to address issues. Nice to have a guy that doesn't just say goodbye after thesale. Can't say enough for this kid! Would also like to commend the service dept. Right there and right on it! Great place and people all around!!! More
by HuntFish
Employees Worked With
Mike Conway
September 11, 2016
A Very Good Experience Bob Brachel was very helpful, as was Ray Jimenez, Kevin Sallese, Eddie Osorio and Seth Teague It was a pleasure doing business with them all, Bob Brachel was very helpful, as was Ray Jimenez, Kevin Sallese, Eddie Osorio and Seth Teague It was a pleasure doing business with them all, More
by Jackson112815
Employees Worked With
Ray Jimenez, Kevin Sallese, Eddie Osorio, Bob Brachel, Seth Teague
September 03, 2016
Ernie was great. This the 2nd vehicle I bought with Ernie. H Ernie is great down to earth not pushy and always leads you down the right path.I would recommend him to anybody. Thanks and great job! Ernie is great down to earth not pushy and always leads you down the right path.I would recommend him to anybody. Thanks and great job! More
by Droy1975@yahoo.comridgeline
Employees Worked With
Ernie Kennison, Courtney Gray
September 01, 2016
Awesome experience I've ever had I was treated like family I love this place thanks to Ed and other sale rep I was able to drive out with my new vehicle that same day. I was treated like family I love this place thanks to Ed and other sale rep I was able to drive out with my new vehicle that same day. More
by Happy boy23
Employees Worked With
Ed Walsh
August 30, 2016
Great job! I recently helped my mother purchase a 2016 hrv. I am in the business myself so I was very skeptical of trusting another store to treat us right. I wa I recently helped my mother purchase a 2016 hrv. I am in the business myself so I was very skeptical of trusting another store to treat us right. I was blown away by how professional both the salesman, Ed Walsh, as well as the GSM Travis McCarthy were. Can't say enough good things. 100% recommend them. More
by Sparks honda
Employees Worked With
Ed Walsh, Travis McCarthy
August 30, 2016
Best car buying ever. Edgar Santiago was a great help without being too aggressive. He helped me find the perfect car at a very reasonable price. I'm most pleased with th Edgar Santiago was a great help without being too aggressive. He helped me find the perfect car at a very reasonable price. I'm most pleased with the Honda Store and Edgar. More
by 1st time Honda owner
Employees Worked With
Edgar Santiago
August 22, 2016
Great Sales Team!! Great Experience! I pulled onto the lot and Edgar came out to great me. He was very helpful and patient as I tried to decide which car I wanted, a C Great Experience! I pulled onto the lot and Edgar came out to great me. He was very helpful and patient as I tried to decide which car I wanted, a CRV or an Accord. I drove the CRV and was in love with it. Having had an Accord before, I opted not to drive it (although they are a great car) I was in love with the CRV. Edgar walked me through the great options that it had. I left without buying but came back the next day with my husband to by the CRV the next day. Edgar was busy selling a car to another customer so I met Jeff Duenas, another great salesman. He was very friendly, and helpful, further explained some of the options that I had questions on. We bought the CRV that day and picked it up the next day. I went back several days later for my registration and inspection sticker, Jeff greated me at the door, and remembered by name! He took care of me again, showed me where the service dept was and brought my car back out washed with an inspection sticker on it. Cant ask for anything better than a clean car a GREAT salesman and customer service!! I had a great experience here and would Highly recommend the sales team!! More
by BonnieGoddard
Employees Worked With
Edgar Santiago, Jeffrey Duenas
August 18, 2016
Deceitful I walked wanting to trade my CRV for a Honda Odyssey. The salesman, Tim seemed very nice and knowledgeable. He had me test drive a higher model of the I walked wanting to trade my CRV for a Honda Odyssey. The salesman, Tim seemed very nice and knowledgeable. He had me test drive a higher model of the Odyssey, I was looking for the LX but there were none in stock. The model I test drove had power doors, he spent about five minutes talking about the power doors and the finger sensors. The model I test drove had sunshades in the back windows, he also talked about it including saying "it's great for the kids, all models come with it." The model I test drove had a center console in the first row, assured me I would just be able to remove it and have captain seats, I personally got very excited about the extra seat. The model I test drove had a "who done it" mirror where the sunglasses are stored, to see the kids in the back, which was a very useful feature I was used to in my basic CRV model. I agreed to trade, agreed on a price, I was not there for very long and from previous experience did not want to go through a lengthy painful negotiating process. So I told them I wanted my payments to stay the same. They made it happen, but when with the financial person to add a warranty payments would be +$15/month. At this point I gave in, I was satisfied with the vehicle I thought I was getting. I was told it would take 24 hrs for the vehicle to be delivered. I bought on Monday, and was promised to have it ready on Wednesday morning. Wednesday morning I called to confirm, and was told "Yeah, I don't think that's gonna be possible, my registration lady isn't here yet." I told them I had to work in the afternoon, and they needed to make it happen. He said," maybe we can get you dealer plates, but i'll have to check with my manager." I agreed. I called at 1030 to confirm I was picking up the car, and they said "we are waiting on your insurance to fax us back." I emailed my insurance agent, who is amazing, and she said she hadn't gotten anything. So I had to call the insurance agency and the dealer ship multiple times myself to ensure everything ran smoothly and got done---extremely inconvenient and unprofessional on their part, they should have dealt with it themselves. Issue finally gets resolved. I arrive to pick up the car, and it was not ready. I then left to pick up my son from camp. I came back and he brought me to make my first service appointment, on the walk he said, "oh the only thing is the doors on yours are not power doors." OK- that's fine, good to know so I don't stick my finger in the door to show off the finger sensors like you showed me! We exchange keys and he shows me where the car is outside. I opened the door and there is no middle console in the second row, I ask why, he said "oh so sorry, that doesn't come in this one, sorry about that." OK. I sit in the car, and open the "who done it" mirror--it is not there! I ask about it and he said, "oh, it should be there, let me check with parts. I will call you later." needless to say, no call. Overall, I felt completely mislead and deceived. I would probably have waited for new models to come out and gotten a higher trim level in the 2016, or shopped at other dealerships, or even taken the car I have now without expectations had I been told the truth. He claims to have been there for 15 years, but he either intentionally lied to me or had absolutely no knowledge of car features. I was very clear I wanted the LX model from the beginning. Overall, very disappointed with the experience. I really wanted to stay in the Honda family, but I wish I had gone to my previous dealer, at least I got what I expected there with my first Honda. I feel betrayed, I really wanted to trust these Honda professionals. More
by Vanvas
Employees Worked With
Tim Martinello
