
Ron Bouchard Honda
Lancaster, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Pleasant Experience and Great New Car On Friday, October 3, 2014, we decided to look at a car that we had already decided upon. We were greeted by Bob Brachel when we entered the dealersh On Friday, October 3, 2014, we decided to look at a car that we had already decided upon. We were greeted by Bob Brachel when we entered the dealership. His sense of humor added to the pleasant experience. He was certainly knowledgeable about the CR-V that we choose to seriously look at. He explained all the bells and whistles. Although we all ready own a 2006 CR-V, the new accessories and instruments were fascinating especially the back-up camera. We drove the car on the back roads and highways. It was lunch time and my husband needed to eat as he is a diabetic. Bob said to drive the car home so that my husband could eat lunch. (We could have easily driven our old car home.) We have never driven into a dealership with the car to be traded and then driven away with a brand new car. All legal transfers were handled professionally. This is our second CR-V and we have been more than satisfied with the dealership. Now we are a two CR-V family!! More
Bob made leasing make sense. I was not quite prepared to get a new car right now, but my old vehicle left me no choice. A friend knew I wanted a Honda and told me to see Bob at Th I was not quite prepared to get a new car right now, but my old vehicle left me no choice. A friend knew I wanted a Honda and told me to see Bob at The Honda Store. Bob tailored a lease for me that considered what car I wanted, how much I could pay each month, and most important, the number of miles I drive each year. I never thought a lease would make sense for me. Boy was I wrong. I am now in a new Honda and as happy as can be. More
A pleasant experience! Bob made the leasing experience simple. Everything was done for me including all business at the RMV, state inspection and canceling of my old plates Bob made the leasing experience simple. Everything was done for me including all business at the RMV, state inspection and canceling of my old plates. All I had to do was show up and drive the car home! Bob was very personable and immediately put me at ease in what can sometime be a contentious situation. I would definitely without hesitation recommend Bob and The Honda Store wholeheartedly! More
Professional all around!!! Eddie is a great man made the purchase of my new car easy and without any hassle...Thank you very much and I love my new car!! Eddie is a great man made the purchase of my new car easy and without any hassle...Thank you very much and I love my new car!! More
EXCELLENT!! Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few p Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few people. I've found strangers admiring the car - one said "THAT'S a Honda Civic????". My sentiments exactly! Such a good looking and smooth riding car - I love it! More
Service department is a joke I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The rece I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The receptionist pages them and pages them, puts me on hold then I keep getting routed back to the receptionist, who takes a message and says they'll call me. Days later their service department never calls. What a joke! I should have known better than to call these people after the nightmare they put me through on the purchase. But there is something wrong with the vehicle and they are required by law to fix it. Thank god its covered under Honda warranty and I can go to a different Honda dealership. There is no "service" in their service department. What kind of dealership service department doesn't answer their phones???? Don't buy here, don't attempt to get your car serviced here, customers are treated badly, and you cannot get any "service". More
excellent experience!! We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had pre We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had previously had a bad experience with a pushy salesperson that promised alot that he couldnt produce. Eddie made the whole experience well worth it!! We will recommend him to our friends and family!! More
Bait and switch and a whole lot of lies! I wish I could give ZERO stars, because that's what they deserve. Absolutely the worst car buying experience ever!!! They are very high pressure sales I wish I could give ZERO stars, because that's what they deserve. Absolutely the worst car buying experience ever!!! They are very high pressure sales tactics, and the finance manager "Elmo" will quote you a payment that includes thousands of dollars in warranties you did not ask him for. This is illegal to do!! He included things like a key warranty, a dent warranty etc. When I asked to have those things removed, he said the payment would stay the same! How is this possible?? "Elmo" was extremely rude, insulting and overall rotten to work with. If I'd not been trapped there with no way to get home, I would have never bought a car from them. Beware and be warned, this dealership engages in illegal activity. I was told that the car was already registered to me before I even got there to sign paperwork, and once I signed it, then "Elmo" called upstairs and told them to register the car. He lied so many times to me I cannot even keep track. Clearly the dealership condones his lies and rotten rude behavior towards customers because he's still employed there. You will get promised anything to buy the car, but once you sign, every promise evaporates and you find out it's all lies. The Honda brand will sell itself, there is no reason to act like they do at this dealership. I will never come back here again. Absolutely the worst buying experience ever! The car was not even properly delivered to me, my phone was sync'd up and the gps set to my home address, then every single employee went home and left me sitting there in the parking lot crying trying to figure out the rest of the features of my new car. The car was not even inspected, Kevin gave me 30 dollars and told me to get the car inspected myself. And the car was supposed to come with a full tank of gas, but only came with a half tank. I did not get half the paperwork I should have, and the deal was back dated by almost a week which is also illegal. I was given an illegal mileage statement that had the wrong mileage on it for the new car. I am going to report this all to the attorney generals office! NEVER again will I deal with these people! More
Ron Bouchards Auto Store is the best!! Love this dealership and everyone there. Professional, exceptional service. I would not go any other place. I cannot say enough about every employe Love this dealership and everyone there. Professional, exceptional service. I would not go any other place. I cannot say enough about every employee I have met there. I would highly recommend them to anyone and..........I usually do!!!!! More
I would not own anything but a Honda I have had a Honda since 1989. I now have a 2011 Civic and love it. It is my 4th one. Would never drive anything else. When I need service, I always g I have had a Honda since 1989. I now have a 2011 Civic and love it. It is my 4th one. Would never drive anything else. When I need service, I always go to Jamie. He is the best. More