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Ron Bouchard Honda

Lancaster, MA

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261 Reviews

500 Old Union Turnpike

Lancaster, MA

01523

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Showing 261 reviews

August 18, 2014

EXCELLENT!! Awesome experience - all the way around! Knew what I wanted and needed - and Michelle delivered! I have already passed her name off to quite a few p More

by barrowsSt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Kennedy
Nov 21, 2014 -

Ron Bouchard Honda responded

We are glad to hear you're enjoying your new Civic, and Michelle certainly appreciates the referrals!

August 13, 2014

Service department is a joke I have called repeatedly in the last week to speak to the Honda Service department about my car. However they do not ever answer their phone. The rece More

by DCMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
receptionist
Nov 21, 2014 -

Ron Bouchard Honda responded

We apologize for the trouble you had getting a hold of the Service Department, that is not typical of the way we handle things. If there is still an outstanding issue please call and ask for Jim Kane, the Service Director. He will by happy to assist you.

Nov 13, 2019 -

DCMA responded

News flash, he never answers the phone either, nor returns calls.

August 10, 2014

excellent experience!! We went to the dealership wanting a certain outcome. Eddie made it happen!! He was very low key no pressure and was so helpful and honest. We had pre More

by Stephanie Scipione
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Sallese, Alli Gabrielian, Eddie Osorio
Nov 21, 2014 -

Ron Bouchard Honda responded

We're glad to hear you enjoyed working with Eddie, and hope you are enjoying your vehicle!

July 14, 2014

Bait and switch and a whole lot of lies! I wish I could give ZERO stars, because that's what they deserve. Absolutely the worst car buying experience ever!!! They are very high pressure sales More

by DCMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Sallese, Elmo Astudillo
July 08, 2014

Ron Bouchards Auto Store is the best!! Love this dealership and everyone there. Professional, exceptional service. I would not go any other place. I cannot say enough about every employe More

by luckyr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone!!, Jamie Rodriquenz, Seth Teague
Nov 21, 2014 -

Ron Bouchard Honda responded

Thank you for the positive feed back! We appreciate your business, and your referrals!

July 07, 2014

I would not own anything but a Honda I have had a Honda since 1989. I now have a 2011 Civic and love it. It is my 4th one. Would never drive anything else. When I need service, I always g More

by martymaclean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Rodriquenz, Michelle Kennedy
Nov 21, 2014 -

Ron Bouchard Honda responded

We love hearing stories from Honda loyals! Thank you for the feedback. We will also pass along your compliment to our service manager Jamie!

April 23, 2014

Odd requirements Salespeople were nice but not empowered to waive odd requirement that I promise Honda to never move out of state or travel more than 30 days without t More

by Buyercaveat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elmo Astudillo, Michelle Kennedy, Bob Brachel
Apr 28, 2014 -

Ron Bouchard Honda responded

Thank you for the feedback, giving us an opportunity to improve. We apologize for any confusion during the paperwork process, as we always strive for a stress-free transaction. We hope you are enjoying your new vehicle.

April 15, 2014

We highly recommend working with Luke! My wife and I were very happy with the exceptional experience we had with Luke Kennefick at The Honda Store. We highly recommend working with Luke! More

by lfochtman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elmo Astudillo, Luke Kennefick
Apr 28, 2014 -

Ron Bouchard Honda responded

Thank you for the positive feedback, and for choosing to purchase at The Honda Store!

April 04, 2014

Our Great experience with Ron Bouchard's Honda Store My husband and I were very satisfied with our experience in Ron Bouchard's Honda Store. Luke Kennefick is our sales consultant. He was exceptionally More

by jzyang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Pavlin, Luke Kennefick, Kendra Dickinson
Apr 28, 2014 -

Ron Bouchard Honda responded

We're glad you had a good experience with out team here. We hope you are still enjoying your new CR-V!

March 23, 2014

My experience was STELLAR completely due to the customer service of Luke Kennefick. He was exceptionally friendly, honest and knowledgeable and he put this first time vehicle buyer very much at ease. We p More

by StephanieTraylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Sallese, Alli Gabrielian, Luke Kennefick
Apr 01, 2014 -

Ron Bouchard Honda responded

Thank you for the feedback. We are glad you had a good experience with Luke, and hope you enjoy your new vehicle.

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