Romeoville Toyota

I am so angry about my experience with the dealership that I don't know where to begin. I have been lied to from day 1. I found a vehicle on Tuesday that I wanted to purchase and I did an internet requ that I don't know where to begin. I have been lied to from day 1. I found a vehicle on Tuesday that I wanted to purchase and I did an internet request to speak with someone further about it. The gentlemen who emailed was not going to be in until the next day so I called the dealership and spoke with Lance. When I said that the price for the vehicle on car gurus was 18,488 but it was 18,900 on their website I was told that the price was firm at 18,900. The more I thought about it the more angry I got. I called and explained my issues to the front desk and I asked for a supervisor in used car sales. I was connected with Brad and I explained that I wanted to purchase a 2011 Sienna they had listed on their website and car gurus at 18,488. I was told that they had the vehicle in stock and that yes, the price would be the 18,488. I explained that I would be making an 8 hour trip and taking time off to come and purchase the car. I also told him that I was preapproved and I offered to send over the paperwork showing my approval. I then asked to pay a deposit via phone to hold the van. I was told by Brad that he would personally place the vehicle in the back lot to make sure that it would be available Monday since he couldn't take a deposit via phone. He also made an appointment with me to call me at noon on Saturday to discuss final arrangements and so that I could send him the paperwork via fax ahead of time (to make sure I had everything required, since it's not like you can drive home 8 hours if you forget something). Well Saturday at noon came and went with no call. I called Brad around 1:30 and he told me he would call back in just a few minutes because he was with a client. I sat at home an additional 1 1/2 hours with NO call. I looked online at the website for the car during this time and noticed it was not longer online. So, I called back and was told by Jim that Brad wasn't available. I explained what was going on and Jim put me on a brief hold. He came back and promptly told me that the vehicle was sold at 9 this morning. I was furious! I explained the entire situation and told Jim that I felt as though they were scamming people by getting them to arrive at a dealership to find that what they had been promised was "sold"...only to try to upsell a more expensive vehicle. Jim proceeded to hang up on me. I called back and asked for the owner. I was told he wasn't in. I then said I wanted whomever was in charge. I was transferred to George who listened to my complaints and told me that he would "write up" both Jim and Brad for the occurence. I asked if he was a supervisor and he said that he did alot of things at the dealership. I asked for the head of the customer relations department...apparently Jermaine. I was told to hold. Brad came on the line instead. He told me that he was sorry that the vehicle sold earlier this morning and that he got tied up with work and "forgot to place the vehicle in the back lot". I told him that was ridiculous and that he lied to me. He said that the truth was that he couldn't put the car in the back lot, at least not until Saturday (which he NEVER said to me back on Thursday). He then flat out lied and said that I was supposed to call him this morning. LIES! He made arrangements with me to call me at NOON on Saturday...which he did not do. He then told me that he was sorry and that he was going to go right now and find me the same vehicle, same mileage, etc and get it for me for the same price. He said he would call me back in the next 10 minutes no matter what. Well guess what...10 minutes came and went. My husband called and asked for the GM...and he was given a man named John. John proceeded to tell my husband that HE told me could could not hold the vehicle or take a deposit...which is a complete LIE. I never spoke with anyone named John and I was NEVER told that. He then said that he didn't know what Brad supposedly told me but that he wasn't going to get into it. What a terrible way to treat a customer. He then proceeded to hang up on my husband when he told "John" that he was filing a complaint. I called and asked for Jermaine and was told he was with a customer and couldn't come to the phone. I was transferred to Brad again who told me he got tied up again and that is why he didn't call back. He blew smoke at me as expected tried to sell me a more expensive or older vehicle instead of doing what he said he would do (again). I am so disappointed in Toyota and the customer service that I expected from a Toyota dealer. My family has been buying Toyotas since the 80's. And, I have NEVER had an experience as terrible as this. I can promise you that this deal didn't just burn me. You have lost much more than one single customer. First thing Monday morning I will be making a call to Toyota corporate, the BBB and the attorney general if necessary. UPDATE: As of 12/19 NOTHING has been done. Jermaine responded to this post publicly but has made no attempts to contact me to remedy this. More

We had a great expierence. I was very hesitant since it was my first new car, but it couldn't have gone smoother. Everyone was so helpful from Sammie to the Finance manger, Jim. was my first new car, but it couldn't have gone smoother. Everyone was so helpful from Sammie to the Finance manger, Jim. More

The staff is very helpful and friendly, I was very happy with my purcahse and having to work with such great people. I've been to over 5 dealers and by far Thomas Toyota was the best. with my purcahse and having to work with such great people. I've been to over 5 dealers and by far Thomas Toyota was the best. More

Thomas Toyota is a must go to car shop, friendliest sales people from the second you walk in. Thanx to Sammie Scott and Jim Knizek my wife got to drive home with the car she wanted. If yall need a deal for people from the second you walk in. Thanx to Sammie Scott and Jim Knizek my wife got to drive home with the car she wanted. If yall need a deal for a good new/used car i would recommend Thomas Toyota and ask for Sammie. I will for sure shop here again... More

Sammie was a great person to work with. At no point was I ever pressured from him or the finance manager for their extra add ons. It was an easy transaction. Quite impressed with the over-all experience I ha ever pressured from him or the finance manager for their extra add ons. It was an easy transaction. Quite impressed with the over-all experience I had. Would recommend to anyone looking to purchase a new Toyota. More

I have been searching for a new Camry over the internet for a couple of weeks. I was attracted by the competitive price from this dealership, but I was not sure if it is real. I communicated through email for a couple of weeks. I was attracted by the competitive price from this dealership, but I was not sure if it is real. I communicated through emails with Marco Bastidas, the Internet Sales Manager of this dealership. Marco is very professional, and very courtesy. He answered all my questions and I made my mind to work with them for my new car. On the day of my visit, Nate Ragans, the Sales Consultant helped me as Marco was not in office. Nate is a nice guy, very friendly and not pushing at all. He helped on my test drive, answered my questions and offered the PRICE they advertised on the internet. He also helped to get the fair value of my old car (trade-in). The Financing Manager, Jim Knizek, is very knowledgeable and professional as well. All the paper work was completed promptly. The entire car purchasing took less than 2 hours to complete (from walk-in to driving new car away): test drive, negotiate price (including trade-in value), process financing work, prepare new car delivery (also transfer my old plate to new car). The entire process went so smoothly and I have had a very pleasant purchasing experience with this dealership. I'd like to recommend this dealership to my friends. It is worthy of my driving from another city to this dealership to save $$$ and have pleasant experience. More

Exceptional service given by very helpful and friendly staff! Was the best car purchase experience (and we've had many over the years)we ever had. Would definitely recommend your dealership to friends staff! Was the best car purchase experience (and we've had many over the years)we ever had. Would definitely recommend your dealership to friends and family! More

My wife and I had the day free so we were on our way to Whole Foods. We asked our GPS for the closest Toyota dealer. We thought since we had time we would see what was available. We weren't planing on buyi Whole Foods. We asked our GPS for the closest Toyota dealer. We thought since we had time we would see what was available. We weren't planing on buying a car. We got to the dealership and we were looking around and the first person we saw was Nate. He was very friendly and knowledgeable. It took some time but we finally decided on the options we wanted. Nate let us drive three cars so we could decide on the options we wanted. One big decision was to get a 4 cylinder or 6 cylinder car. We liked the 6 cylinder the best. Several hours later we decided on a vehicle to purchase. That was when we were introduced to Germain. He helped set up our cell phone for hands free communication. I'm going back Wednesday so he can show me more stuff. Germain was also very patient. We aren't the most tech savy couple. More

Sammie was very understanding in meeting my needs for my new Camry. They made my sales experience very pleasant and recommend this dealer to anyone that is in the market to buy a car. new Camry. They made my sales experience very pleasant and recommend this dealer to anyone that is in the market to buy a car. More

Excellent customer service and very satisfied with my purchase. Also, very friendly and offers best the best deals in the area. I would come back. purchase. Also, very friendly and offers best the best deals in the area. I would come back. More