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Romeoville Toyota
Romeoville, IL
1,011 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 06, 2013
The dealership is loaded with a friendly staff. We worked with a very knowledgeable salesman, Rex Smiley. Very easy to do business with by making us comfortable through the entire process, which was very imp with a very knowledgeable salesman, Rex Smiley. Very easy to do business with by making us comfortable through the entire process, which was very important as we have not purchased from a dealer in over 12 years. We will definitely visit again for our next purchase. More
by 2005EnvoyOwner
November 02, 2013
We thought we did our homework, but when we went to Thomas Toyota, we found a sales staff that was knowledgeable, respectful and attentive! We walked away with a fantastic financial package and a warr Thomas Toyota, we found a sales staff that was knowledgeable, respectful and attentive! We walked away with a fantastic financial package and a warranty that can't be beat. The preventive service package offers free oil change and tire rotation for not only two years, but for THREE YEARS. Our Sales Manager, Daenen Badie and his sales associate, Jake Wassner provided multiple options and plenty of space to allow us to make our decision. Jake sure knows his product! Every feature was pointed out and we test drove each model of Camrys in every color too! Colin Galvin, the financial manager, explained every financial option available. How do you beat 0% interest for six years?? What a kind, respectful guy! We drove our Camry SE, with a full tank of gas, home that night! Our quest stretched after closing. NEVER did they rush us or offer less than great service! We also scheduled our first free oil change and undercoating that day. I was offered a loaner for the morning. Steve in service even programmed my phone to Bluetooth! We are so happy THOMAS of JOLIET is our dealership! More
by kfmbilling
Employees Worked With
Steve in Service , Colin Galvin
October 08, 2013
Jim Knizez handled the F & I for me and he was outstanding. He covered all extended warranty plans and found the one that meets my needs. He also made everything so clear, a child could understand outstanding. He covered all extended warranty plans and found the one that meets my needs. He also made everything so clear, a child could understand it, and there was never any pressure to purchase anything which I find refreshing today! He was quick and efficient and very knowledgeable as are all the staff that work there. My friends and co-workers trust of this dealership is tried and true, don't pass them by!!! More
by rav4baby
Employees Worked With
Walter Sibley
October 05, 2013
This was a new car purchase and the 3rd one for my family. The entire Thomas family helped to get me into my new car. Everyone there assisted in getting my old car cleared and the new one loaded up. E family. The entire Thomas family helped to get me into my new car. Everyone there assisted in getting my old car cleared and the new one loaded up. Every detail of the new car was explained to my 60 year old understanding. Ever one there could answer any question I had, and no one was to busy at any time to assist me. The cost of the car was well below other locations. They gave me the best deal. More
by rav4baby
Employees Worked With
Jermaine, Jermaine Holloway, Walter Sibley
October 02, 2013
My sales experience was wonderful Anastacio and Jermaine was wonderful By guys called me to check up on my new Camry these guys are very good in what they they do was wonderful By guys called me to check up on my new Camry these guys are very good in what they they do More
by Stacyalex960
Employees Worked With
Anastacio Salazar Sr.
October 02, 2013
I would buy again from Thomas Toyota the staff is alway friendly and the customer service is too notch in my book.i have used the service center in the past a Kyle always take his time with me . That's on friendly and the customer service is too notch in my book.i have used the service center in the past a Kyle always take his time with me . That's one of the reason that I came back More
by sean578
October 01, 2013
I know this will not get posted, but the toyota care 20K oil changes in my opinion is just not what it should be, on November my car will be 2 years old since I purchased it, during that time I accumulated oil changes in my opinion is just not what it should be, on November my car will be 2 years old since I purchased it, during that time I accumulated 18K miles, the first oil change was done at 5K and I practically had to beg to get it done because the service clerck insisted that it only gets done at 10K intervals, so this meant I only get 2 oil changes in 2 years ... I don't agree, if I get 4 oil changes or 20K in 24 months, then I should get all 4 oil changes in 5K intervals.... screw your service deparment, I will never purchase a car from your stingy dealership. I was there on 9/28.2013 was the 2nd in line early morning and had a red corolla... More
by dog9999
Employees Worked With
Barlo Tellez
September 30, 2013
I called twice to find out if the price listed on the internet at cars.com was actual price since it was so low. Twice I was assured by the email representative that was the price and that no rebates wer internet at cars.com was actual price since it was so low. Twice I was assured by the email representative that was the price and that no rebates were included in it. I drove 35 miles to get there, only find out the email representative did not tell me the truth - the rebate (recent college graduate rebate -which I did not qualify for) WAS included in the price. The sales rep I dealt with was very nice and apoligetic and informed me that the email reps were in an office in another state. I was not happy with the lie to get me in the door and was turned off to that dealership at that point. The price he gave me was not bad, but I would not have driven that far out of my way for it. Also the dealership building and amenities were very shabby compared to the Toyota dealer I ultimately bought from (in Naperville). Too bad they feel they need to use tactics like that. More
by rlpignato3
Employees Worked With
email custormer service - Ashton
August 28, 2013
we did our research and had prices already with the assistance of true car, and had an appointment with a different dealer to purchase the vehicle, however since this dealer was only a few miles away w assistance of true car, and had an appointment with a different dealer to purchase the vehicle, however since this dealer was only a few miles away we decided to call them and they said they would match the price. once we arrived there wasnt to much back in forth with the sales associate and sales manager as their generally is(annoying) honored our price signed paperwork and we were on our way. This dealership didn't have bottled water or anything while we waited but otherwise it went well. jacob wassner was our sales rep, he didnt play much of a role because we already test drove the vehicle at other dealerships and did our research but he was nice and professional. More
by johno199
Employees Worked With
jacob wassner
July 19, 2013
Our salesperson was very professional, informative, and friendly. He answered all our questions and provided us with all the information that we needed, we were very satisfied! friendly. He answered all our questions and provided us with all the information that we needed, we were very satisfied! More
by 007angie
Employees Worked With
Rex Smiley
