Romeoville Toyota

Serious management issues My salesperson was wonderful in all areas! I love the Toyota product! But, the way the management treats the employees in front of customers is unp My salesperson was wonderful in all areas! I love the Toyota product! But, the way the management treats the employees in front of customers is unprofessional, unfair, and borderline abusive. My car buying experience was stellar, but due to the reasons mentioned above, I would never return to this dealership. Executive management needs to take a closer look at it's day to day operations. More

Great Experience Kimberly Quintero was amazing and did an outstanding job ! She’s is by far the best sales person I have ever encountered. I’m glad I came to her to he Kimberly Quintero was amazing and did an outstanding job ! She’s is by far the best sales person I have ever encountered. I’m glad I came to her to help me out. She did the most to try and get me everything I wanted. More

Staff and management go out of their way to help the custome I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and frien I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and friends. More

Great from start to finish I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids w I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids with me. I warned them that it wasn’t going to be a pleasant time. I was wrong. From the moment we walked in the door everyone was so kind, helpful and kid friendly. They were very accommodating to my kids and the fact that we only had a short time to test drive and talk price before we had to leave. The facility was beautiful and clean. Kimberly and Alberto went above and beyond. I highly recommend them. More

STAY AWAY Dishonest liars! Please be warned. These guys are scammers. Bait and switch on pricing! Seems to be common at this dealership now that I have read Dishonest liars! Please be warned. These guys are scammers. Bait and switch on pricing! Seems to be common at this dealership now that I have read recent reviews on here from other people. They will tell you one pricing then add thousands of dollars the next moment. The managers are shady. There is a manager named Shaun who flat out lies. To the owners of this dealership, If you want to preserve whatever is left of your integrity, you need to make some management changes. I will post this review on every platform I know of to spread the word. More

Excellent Customer Care and Satisfaction Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride for many years and have always wanted the Toyota 4Runner. My salesman Gino , greeted me at the front doors ready to work to help me find my dream ride . I explained everything I was in search of , he listened so closely to me and then knew exactly what I wanted . He gave me many suggestions , showed me my options and finally made me one extremely happy and satisfied 4Runner owner . His excellent customer care and satisfaction is top- notch . If your in the market for a new or gently used vehicle... go see Gino at Romeoville Toyota. You’ll be happy you did . Thank you Gino ! More

Attentive and Professional Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is state of the Art, and looks more like a resort then a car dealer. Beautiful surroundings, attentive and professional staff. Only drawback was I found out about a $500 loyalty rebate after I got home, so emailed immediately, and finally got the Finance Manager on day 3 just in time to make the change on my paperwork so I could apply the rebate. Overall great group of guys here, and would definitely use Brandon and recommend him to others. More

OK for a while. Dealership was very new and clean. Staff was friendly. Lots of goodies while you wait. Got a new ( to me) car. All in all it was a good Saturday. Unti Dealership was very new and clean. Staff was friendly. Lots of goodies while you wait. Got a new ( to me) car. All in all it was a good Saturday. Until I looked at my receipt and realized that they keep you there so long that by the time you are signing you just want to leave. Asking price $12,500 then the jack it up to $15,000. Then they add taxes and fees and you're paying over $17,000. And that was with our $3,000 down. I went back to find out why and apparently they charge you for 2 different warranties that they don't tell you about unless you come back and ask why the base price changed. I wouldn't send my worst enemy to Romeoville Toyota. Buyers beware! More

Borderline harassing I was looking at dealerships in my area because I am interested in getting a new Toyota Camry, and these people have nonstop called me every single da I was looking at dealerships in my area because I am interested in getting a new Toyota Camry, and these people have nonstop called me every single day. It got ridiculous and I had to block them because with every call they left a voicemail. I get they are doing their job, but everyday, multiple times a day (with voicemails), is extreme. I went to another dealership. More

Great Deal = happy customer Syed Shah and Jermaine Holloway did a great job in our purchase of an Avalon Hybrid today. Syed was helpful in every way and Jermaine stepped in to he Syed Shah and Jermaine Holloway did a great job in our purchase of an Avalon Hybrid today. Syed was helpful in every way and Jermaine stepped in to help with the negotiation. Usually when you buy a car the first guy just becomes an errand boy delivering the offer and counteroffer. In this case Jermaine came right to the table and all of us had an honest negotiation. Refreshing. More