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Romeoville Toyota
Romeoville, IL
999 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 999 reviews
September 23, 2019
Staff and management go out of their way to help the custome I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and frien I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and friends. More
by Joella
Employees Worked With
Another finance staff member., Sal Luca, John Wyzykowski, Jermaine Holloway, Levi Ervins, Tom Fehser
August 11, 2019
Great from start to finish I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids w I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids with me. I warned them that it wasn’t going to be a pleasant time. I was wrong. From the moment we walked in the door everyone was so kind, helpful and kid friendly. They were very accommodating to my kids and the fact that we only had a short time to test drive and talk price before we had to leave. The facility was beautiful and clean. Kimberly and Alberto went above and beyond. I highly recommend them. More
by Blue RAV4
Employees Worked With
Kimberly and Alberto
June 04, 2019
STAY AWAY Dishonest liars! Please be warned. These guys are scammers. Bait and switch on pricing! Seems to be common at this dealership now that I have read Dishonest liars! Please be warned. These guys are scammers. Bait and switch on pricing! Seems to be common at this dealership now that I have read recent reviews on here from other people. They will tell you one pricing then add thousands of dollars the next moment. The managers are shady. There is a manager named Shaun who flat out lies. To the owners of this dealership, If you want to preserve whatever is left of your integrity, you need to make some management changes. I will post this review on every platform I know of to spread the word. More
by reehan3_
Employees Worked With
shawn
May 16, 2019
Excellent Customer Care and Satisfaction Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride for many years and have always wanted the Toyota 4Runner. My salesman Gino , greeted me at the front doors ready to work to help me find my dream ride . I explained everything I was in search of , he listened so closely to me and then knew exactly what I wanted . He gave me many suggestions , showed me my options and finally made me one extremely happy and satisfied 4Runner owner . His excellent customer care and satisfaction is top- notch . If your in the market for a new or gently used vehicle... go see Gino at Romeoville Toyota. You’ll be happy you did . Thank you Gino ! More
by Kim Jontes
Employees Worked With
Gino Ruffolo
April 10, 2019
Attentive and Professional Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is state of the Art, and looks more like a resort then a car dealer. Beautiful surroundings, attentive and professional staff. Only drawback was I found out about a $500 loyalty rebate after I got home, so emailed immediately, and finally got the Finance Manager on day 3 just in time to make the change on my paperwork so I could apply the rebate. Overall great group of guys here, and would definitely use Brandon and recommend him to others. More
by carolecare
Employees Worked With
Brandon Mroz, Rich Hoff, Tom Fehser
March 19, 2019
OK for a while. Dealership was very new and clean. Staff was friendly. Lots of goodies while you wait. Got a new ( to me) car. All in all it was a good Saturday. Unti Dealership was very new and clean. Staff was friendly. Lots of goodies while you wait. Got a new ( to me) car. All in all it was a good Saturday. Until I looked at my receipt and realized that they keep you there so long that by the time you are signing you just want to leave. Asking price $12,500 then the jack it up to $15,000. Then they add taxes and fees and you're paying over $17,000. And that was with our $3,000 down. I went back to find out why and apparently they charge you for 2 different warranties that they don't tell you about unless you come back and ask why the base price changed. I wouldn't send my worst enemy to Romeoville Toyota. Buyers beware! More
by BeckyB
Employees Worked With
Edward Gonzalez
February 28, 2019
Borderline harassing I was looking at dealerships in my area because I am interested in getting a new Toyota Camry, and these people have nonstop called me every single da I was looking at dealerships in my area because I am interested in getting a new Toyota Camry, and these people have nonstop called me every single day. It got ridiculous and I had to block them because with every call they left a voicemail. I get they are doing their job, but everyday, multiple times a day (with voicemails), is extreme. I went to another dealership. More
by autumncage
Employees Worked With
Various, was not at dealership but instead got dozens of calls.
February 16, 2019
Great Deal = happy customer Syed Shah and Jermaine Holloway did a great job in our purchase of an Avalon Hybrid today. Syed was helpful in every way and Jermaine stepped in to he Syed Shah and Jermaine Holloway did a great job in our purchase of an Avalon Hybrid today. Syed was helpful in every way and Jermaine stepped in to help with the negotiation. Usually when you buy a car the first guy just becomes an errand boy delivering the offer and counteroffer. In this case Jermaine came right to the table and all of us had an honest negotiation. Refreshing. More
by Chicago Blackhawks 81
Employees Worked With
Syed Shah, Jermaine Holloway
February 03, 2019
Phenomenal Customer Service The quality of service that we received was incredible! The process of purchasing my vehicle was seamless and efficient. We walked in needing a car, A The quality of service that we received was incredible! The process of purchasing my vehicle was seamless and efficient. We walked in needing a car, Allen and Jermaine went above and beyond to assist us finding the perfect vehicle. Everyone at the dealership was friendly and willing to do anything to help us in any way possible. Thank you for your impeccable service. We will definitely be recommending friends and family to come here whenever they need to buy a car. More
by kleyva
Employees Worked With
Allen Salazar, Jermaine Holloway
November 12, 2018
Phony, Unprofessional. Buyers Beware ***Update: After posting this review, the owner responded, asking me to reach out to Larry Jordan, the Customer Experience Manager. I did in fact do ***Update: After posting this review, the owner responded, asking me to reach out to Larry Jordan, the Customer Experience Manager. I did in fact do just that, so he had me bring the car back in and the brake pads were replaced. However, after over two weeks the brakes were still grinding. He then had me come in, and they replaced the rotors as well. That seems to have solved the problem. Each time I came in, I was given a free rental to use, which was very helpful. Larry was polite, and I appreciate him handling this matter. I Never got an apology from the associates involved, & I just hate that it had to even come to this. Nevertheless, hopefully a learning experience on both sides. *** They are nice and accomodating until the purchase is made, then you see their true colors. My husband bought a used 2011 Lexus LS460 from this dealership 2 months ago. The financing was easy, even though he had some credit challenges. However, we noticed at the time of purchase that the brakes felt worn. We mentioned it to our salesman Bryson, and he said the service dept said there was 60 percent life left on brakes. But he assured us if there was a problem, they would take care of it. We agreed, and thought maybe the brakes were feeling that way because it hadnt been driven in a while, or because it was a rainy day. However, the brakes contined to grind and pulse. After several attempts to reach Bryson, and unreturned phone calls, we let him know that the brake problem was still there. He instructed us to make an appointment with with the service department. We did just that. The day that I went in for appointment, Bryson happened to be off. Ultimately, I was was turned away because they couldn't verify if the dealership would cover it. They claimed they tried to call Bryson, but didn't get a response. I even called the manager named Rich who was also off, left a message explaining to him what was going on, but got no response that day. Mind you, we don't live close to the dealership at all, I had wasted my time coming there. A couple days later Rich calls me back stating that they would look at the car, but wouldn't cover any repairs. We were taken aback by this response coming from a so called manager, who was all smiles with us at the time of sale, but now that they hooked us, it's all business. But this is bad business. We have purchased many cars in our lifetime, and some much cheaper than this one, but this is the first time we have been denied a basic service, especially seeing that we mentioned it at the time of purchase. I get and understand that this is a used car, but it is not a cheap car. With a 25k loan, and a sizeable down payment, I would expect better customer service. Not just the phony stuff to make the sale, but after the sale, you have no interest in assisting us further with any issues with the car. We did have the brakes checked by a mechanic, and sure enough he said it needs brake pads. Now, we have to pay for this out of our own pocket, because this dealership operates in sheer unprofessionalism. I will not be recommending this dealership to anyone. You could have earned a lifelong customer, with many referrals, but you chose to take us for granted because of our current situation. Well guess what? We are on our way to rebuilding our credit, and becoming a more desirable client. But when that time comes, we will be taking our business elsewhere. Please be careful how you treat people. More
by Mlhicks7
Employees Worked With
Rich Hoff, Bryson Travis
