Romeo Volkswagen of Kingston

Tammy Phillips is AWESOME! I had the best dealership experience that I've ever had with a dealership at VW Kingston because of Tammy. Everything was extremely straight forward, I had the best dealership experience that I've ever had with a dealership at VW Kingston because of Tammy. Everything was extremely straight forward, organized, and most importantly, honest. Joe in Finance was also very pleasant to deal with. Overall = 5+ stars! More

Lacks customer service I have leased more than one vehicle with this dealership and with each one I regret it. Having to get someone to call you back is difficult, especiall I have leased more than one vehicle with this dealership and with each one I regret it. Having to get someone to call you back is difficult, especially when it pertains to important information. Sales emails go unanswered; however once I finally leased my new car, I then started getting emails to come in to look at new cars. Every time I brought my car to get serviced and paid at the cashier, she seemed to be upset that I was interrupting her while she was playing her games on her phone. If you want a more professional business, go to a VW dealership elsewhere. Last car I lease here. More

Be happy, buy from VW of Kingston- the dealer you can TRUST! I do not normally write reviews, but my Kingston VW car buying experience with Johnny inspired me to do so! In my opinion, Kingston VW is the only pla I do not normally write reviews, but my Kingston VW car buying experience with Johnny inspired me to do so! In my opinion, Kingston VW is the only place to buy a car-if you don't live nearby, that is no problem, Kingston VW can help get you into your new/like new reliable vehicle with little hassle, even if you have a trade! I have owned a minimum of 2 cars from each major manufacturer: VW, Ford, Nissan, Toyota, and Subaru- the VW is it! Buy with ease and confidence, and buy from a salesman you can TRUST- a combat vietnam vet, Johnny C! How often do people say they trust a car dealer?! Not only did 4 other dealers give me higher trade figures, Kingston NY is a 9 hour round trip visit for me, yet the deal and trust I had in Johhny, and the easy process is what cinched this car at this place for me. Johnny C & VW of Kingston made it worth my while through their impeccably cared for pre-owned vehicle and easy fast car buying process. Every detail from start to finish was thought of which assured my valuable time inside the dealership would be short -and it was, I was on my way back home in my like new VW Golf in less than 1 hour! Johnny is a hard negotiator, though the overall value and my final deal left me satisfied and happy. In my many my car acquisitions over the last 20 years, this VW of Kingston dealership is where I will give my business in the future! I will send my family & friends here. More

Happy new VW owner! We wanted to accompany our daughter in her first car lease . Johnny was very helpful in making sure her needs and satisfaction were met. He made the p We wanted to accompany our daughter in her first car lease . Johnny was very helpful in making sure her needs and satisfaction were met. He made the process go very smooth and despite a snowstorm had her in the car in a few short days. We were very satisfied with his service as well as Joes in the finance area. We look forward to a continued relationship with VW ok Kingston! More

Down to earth, honest, and knows the product I had the opportunity to work with Mr. Casale (Johnny) when purchasing my new 2017 TSI Passat after VW's buy-back of my 2012 TDI (diesel) Passat. Fir I had the opportunity to work with Mr. Casale (Johnny) when purchasing my new 2017 TSI Passat after VW's buy-back of my 2012 TDI (diesel) Passat. First off, I really enjoyed my 2012 Passat, so I had no problem with purchasing another. I met Johnny when I inquired about VWs buy-back program. He was up front with the process. At that time, there was a possibility of purchasing a "new" 2015 DIESEL Passat (I love my diesels). Johnny told me it was a not certain bet that I could purchase it (2015 diesel), but I put down a deposit anyways, just in case. To keep a long story short, after I did all of the paperwork required of me by VW to give back my 2012 Passat, I purchased a 2017 Passat (at the time, VW isn't allowed to sell the 2015 diesels they have on the lot). With Johnny's help, I picked out the 2017 Passat that I wanted; Heart VW had it on the lot. We did the "pre-purchase" paper work then and there (early February). My appointment for the turn in was just this past Monday (13 March). The process was VERY SIMPLE. Within an hour, I was driving away in my new 2017 Passat. Besides Johhny being an up-front guy, I've always done well with Heart VW for my servicing needs. They do the job, on time, and correct on the first try. It is a VERY GOOD dealership to work with, and Johnny is a great guy to discuss your car wants and needs with. He'll steer you right. So once again, thank you Johnny and thank you Heart VW for a very pleasant experience. More

Courteous, engaging and professional Johnny Casale at VW Kingston made my experience of buying a VW Golf not only painless, but pleasant. He's a true professional, engaging and honest and Johnny Casale at VW Kingston made my experience of buying a VW Golf not only painless, but pleasant. He's a true professional, engaging and honest and right to the point. This came with literally no hassles, a fair price, and a sense of satisfaction in a deal well done. More

Happy Again! Johnny and Frank were great putting me into a new Gulf R. Joe was great too, turning on a dime and fixing the loan situation. Glad I didn't give up Johnny and Frank were great putting me into a new Gulf R. Joe was great too, turning on a dime and fixing the loan situation. Glad I didn't give up on VW after the TDI fiasco. More

Great prices, easy to deal with Purchased a 2016 jeep. We drove 2 hours to look at the jeep and they gave us a decent price for our trade in. We arrived at 1:45pm and were on the way Purchased a 2016 jeep. We drove 2 hours to look at the jeep and they gave us a decent price for our trade in. We arrived at 1:45pm and were on the way back home at 3:30. Fast and easy!!! Love my new jeep but miss my cadilliac. More

Best experience! Everyone here is so friendly and super helpful! I worked with Johnny Casale and he was great! Plus, he's super funny! I highly recommend working with Everyone here is so friendly and super helpful! I worked with Johnny Casale and he was great! Plus, he's super funny! I highly recommend working with him! More

Great experience This is the third car we have bought with Tammy Phillips, she is wonderful. Very easy to work with. We have looked at other dealerships and keep goi This is the third car we have bought with Tammy Phillips, she is wonderful. Very easy to work with. We have looked at other dealerships and keep going back to Tammy. She always takes care of us. I told her the car I was looking for and she found it me. No hassle. I would definitely recommend working with her as she takes care of every detail. More