Romeo Volkswagen of Kingston

Rude and Shady Practices During the first half of my whole interaction with VW of Kingston, I had expected this review to explain that the dealer felt typical, but not in a go During the first half of my whole interaction with VW of Kingston, I had expected this review to explain that the dealer felt typical, but not in a good way. The deal and interactions were mediocre and I no point did I feel valued, rather I was simply a mechanism to hopefully get a quick sale at the end of the month. Unfortunately it went way south from there. Right off the bat from my second visit to the dealer, a technician was extremely rude to my friend. After previously agreeing on a price, I had been picking up the CPO vehicle for a pre-purchase inspection and had been scorned by the salesman on multiple occasions for wanting to do so. This was one of many red flags that should have led me to walk away. As it turns out the vehicle had hidden collision damage despite being listed as a No-Accident CPO vehicle! We found out that the repairs wouldn't even be covered by the CPO warranty. Now they claim to not know about the damage and replacement parts, but it was clear and obvious to a shop owner that has experience with these vehicles. This either means that they were telling the truth and are incompetent OR worse, they knew and lied about it. After deciding to walk away from the vehicle, I requested a refund of my deposit and was erroneously charged the deposit again along with a double refund. The charge hit the card immediately, but the refund took over a week, locking my credit and requiring me to borrow money for a short time. I am kicking myself for ignoring every red flag along the way and getting to this point. Look, was this the worst dealership in the world? Probably not. But are you seriously going risk getting yourself into this type of situation, even if the price is great? Keep your money, keep your piece of mind and take your business elsewhere. More

Happy with the Car i was looking for John Casale was very helpful and kind from start to finish. I found a very clean , low milage car. We worked out a price and monthly plan that suited John Casale was very helpful and kind from start to finish. I found a very clean , low milage car. We worked out a price and monthly plan that suited me. I was 1 hour away and could not get a ride to pick up the car when it was ready , 2 days later, John picked me up from my home and brought me back to the dealership to get my new perfect condition car. Thanks again, John! Warm Regards , Mike More

Enjoyable experience Excellent customer service and response from Johnny Casale made our leasing experience easy and efficient. A beautiful showroom and lots of inventory Excellent customer service and response from Johnny Casale made our leasing experience easy and efficient. A beautiful showroom and lots of inventory enhanced the occasion. More

Great People to Deal With I recently had the opportunity to explore a deal on a new VW with Johnny at VW of Kingston. I found Johnny to be very quick to respond and attentive t I recently had the opportunity to explore a deal on a new VW with Johnny at VW of Kingston. I found Johnny to be very quick to respond and attentive to my questions. The deal he presented was fair and we didn’t have to go through all the back and forth on pricing that goes on at other dealerships. I would highly recommend Johnny and this dealership. More

liars and rip off artist -Service department-Marquis Brunson I purchased my Tiguan 2010 used with only 25,000 5 years ago. I had a positive experience with sale person James Parkhurst who was awesome. Everything I purchased my Tiguan 2010 used with only 25,000 5 years ago. I had a positive experience with sale person James Parkhurst who was awesome. Everything was going fine until the timing chain broke at 63,000 miles and destroyed my engine. Then I met Service manager Marquis Brunson who lies out his teeth and tried to blame me not the timing chain that has an open class action law suit right now with Volkswagen. The timing chain is non interference and when it breaks it destroys your entire engine but Marques Brunson will tell make up any lie he can and over charge you. At first he told me it would cost me close to 8,000 to fix my Tugaun but after calling corporate VW to complain about the treatment and lies I was being told the price went down to 3,700. About 2 months later after having the top half of my engine repaired here the engine light came on again after only 2,000 miles. I was told that they had to tear down my engine again and or get me a used one. I informed Mr. Brunson that I would be contacting corporate VW again to log a complaint. Then I was told by Mr. Brunson that he was not going to give me a used engine that I was going to have to have to pay for a new engine. After looking at all the bad reviews on this site I decided to go to Wappingers VW and get a diagnostic done to see if the results would be different. Well when the diagnostic was done the service manager brought me into the shop to show me that all the work kingston VW did was destroyed and nuts and bolts where loose from the poor repair job they did. I then was given a price for a new engine of 1,900 which was 50% less then what Mr. Brunson told me at Kingston VW. You see there is an extended warranty on my Tiguan because of the timing chain defect issue. I have provided this link here to save anyone the suffering and pain that Kingston VW has caused me.https://timingchainlitigation.com/ , I will never ever have my car repaired here again because not only was I lied to I was treated with disrespect from Mr. Brunson. I advice anyone if you want the truth about your Tiguan go to Wappingers VW. They will give you the truth and treat you with respect and roll out the red carpet for you. I left a message for the store owner in Kingston VW because I would like the return of the fee for the diagnostic test they did and Mr.Brunson feed me lies and tried to over charge me for repairs. I have yet to hear back from the store owner and I would be very surprised if I do. As I have received alot of feedback about this place and the horrible lies that the service department tells and or the horrible work they do on your car and then blame you for it.Never in my life have I ever been treated so horrible by a service department in my life or lied to . My advice is stay away from this place. More

Pleasure to deal with We were considering trading in our T2006 ouareg. We didn't end up buying the Tiguan, but throughout our numerous in-person visits, texts and telephone We were considering trading in our T2006 ouareg. We didn't end up buying the Tiguan, but throughout our numerous in-person visits, texts and telephone conversations, Johnny was helpful, patient and, most importantly, maintained a great sense of humor. More

Pleasant conclusion to a challenging purchase I wanted to purchase a very limited run Golf R. And VW of America didn’t make this process easy. My salesman, Anthony Pappalardi, spent the time and e I wanted to purchase a very limited run Golf R. And VW of America didn’t make this process easy. My salesman, Anthony Pappalardi, spent the time and effort to make sure that the 1 vehicle allocation Volkswagen gave to Kingston VW came through for me...with the proper color and options. He knew the ins and outs of this unique process, and checked weekly for me to make sure my order was still on track. It was a joyous moment when Anthony called me and said my car had finally arrived, 3 1/2 months after the order was placed. This was not the first VW I purchased through Anthony. And he has consistently shown he knows his product. The only downside to this latest purchase was the fact that there were no ‘deals’ to be had with this particular car due to it’s rarity. But unlike other dealers, who were marking up the price on these special order cars well over MSRP (in some cases, by $5,000.00 or more), Anthony was able to get the pricing arranged so that didn’t happen. So I bit the bullet, and made the purchase. What a sweet car!! More

great saleswoman Nicole was a pleasure to deal with. She didn't give us the hard sell. She was patient, and we love our new Passat. Than You Nicole was a pleasure to deal with. She didn't give us the hard sell. She was patient, and we love our new Passat. Than You More

The ease of buy a car from VW of KINGSTON Anthony was a terrific salesman. He respected our opinions and helped us to purchase the perfect car. I wouyhighly recommend him to my friends and fam Anthony was a terrific salesman. He respected our opinions and helped us to purchase the perfect car. I wouyhighly recommend him to my friends and family. He was knowledgeable about all the features of the car and even helped set up the phone and radio. We will definitely go back to this dealership in the future More