Romeo Volkswagen of Kingston

thank you to Jolene in the service department for arraigning a late afternoon service for my 2023 Jetta. Thanks to Olivia for handling the paperwork for me. My vehicle was serviced by Mike quickly an arraigning a late afternoon service for my 2023 Jetta. Thanks to Olivia for handling the paperwork for me. My vehicle was serviced by Mike quickly and professionally. I have had nothing but positive experiences since purchasing my vehicle at Romeo Volkswagen. More

Ok so I brought car in for a few recalls,got there at 8:30 and waited for the call, after 3 hrs she said it would cost 169dollars to diagnose,why the light comes on,I asked if it is under warranty she s 8:30 and waited for the call, after 3 hrs she said it would cost 169dollars to diagnose,why the light comes on,I asked if it is under warranty she said oh,yes it is .so waited another 1 1/2 the car never moved they from the spot it was in ,so we asked for keys and left.Dont! Wast your time with this place! More

Since Romeo took over and Vanessa left the service department I am refusing to return. First I have to say that Jolene has no business being a service advisor and has clue about fluid capacities of th department I am refusing to return. First I have to say that Jolene has no business being a service advisor and has clue about fluid capacities of the Tdi. I got into an argument because she insisted that my car took 6 quarts of oil when my Tdi only takes 4.5! Then I went in for warranty work for an oil leak. It took them four visits over a 6 month period to actually fix it!!! Then a few months ago I went in for suspension warranty work which was a two trip repair because they replaced the front springs but the issue was actually the strut, plus they broke a ball joint to boot. The last straw came last month when my AC wasn't blowing as cold as it use to. Service advisor said it might be an actuator but they wanted to tear into the dash to check the heat box, an 8 to 10 hour job. I declined went to another VW dealer across the river who found the real problem and only had to top off the freon. Ever since Romeo took over, the service department has either become incompetent because everyone that worked under Kingston VW left or is xxxx bent on racking up the bill for services you don't need, either way, I will never set foot at a Romeo owned dealer again!!!!! More

We received excellent and efficient service from Stephen Wells. His professionalism was excellent. The establishment is neat, clean, and customer oriented. We had no need to interact with the finance depar Wells. His professionalism was excellent. The establishment is neat, clean, and customer oriented. We had no need to interact with the finance department, therefore, there is no review submitted. William and Karen Thornton More

Jolene is always so helpful and knowledgeable. I feel confident that im getting the best service when I drop my car off! I feel confident that im getting the best service when I drop my car off! More

Jim Parkhurst is one of the best salesman there,very knowledgeable and goes out of his way to make it a pleasant experience! knowledgeable and goes out of his way to make it a pleasant experience! More

Worked with Anthony Pappalardi, a quintessential conman. He emailed me to say he wants to earn my business. offered a choice of payments I can make down. Said I'd pay $2000 down on a lease and asked FIVE TI He emailed me to say he wants to earn my business. offered a choice of payments I can make down. Said I'd pay $2000 down on a lease and asked FIVE TIMES, SQUANDERING MY EVENING, if that is the TOTAL payment. He stonewalled each time, carefully ignoring the question. He's brazen as if the customer is a moron and doesn't notice his duplicity and intent for the customer to sign a blank check. Something is wrong with him. He keeps talking around the subject of cost as if it does not matter. This is after going to the dealership and doing a test drive with someone who doesn't know a thing about the car because he's new and has no knowledge of or experience with the car. Romeo Volkswagon is not a viable dealership and Anthony has no compunction about wasting a customer's time. I made another call to a dealer and hour north near Albany and the people I spoke to were knowledgeable and forthcoming about prices. Someone in management should realize the importance of hiring knowledgeable and forthright employees. More

Common ripoff dealership that preys on people who dont understand MSRP and interest rates. Salesman wanted 10,000 over MSRP after I drove over an hour to look at the vehicle. understand MSRP and interest rates. Salesman wanted 10,000 over MSRP after I drove over an hour to look at the vehicle. More

Bought yet another vehicle from them . Really is a great place to buy . I’d recommend Shane in sales or anyone really but Shane goes above and beyond for ya . Honest , straight up and he k Really is a great place to buy . I’d recommend Shane in sales or anyone really but Shane goes above and beyond for ya . Honest , straight up and he knows his stuff.. thanks again and see you on the next go around . More

I have a traumatic brain injury and my sales consultant Casmir did an awesome job. The financing of my perfect vehicle was easy and painless. All my needs was an concern, Casimir seen I was struggling wit Casmir did an awesome job. The financing of my perfect vehicle was easy and painless. All my needs was an concern, Casimir seen I was struggling with finding a vehicle for my needs and he went above and beyond, put my disabilities first, and my perfect vehicle is in my driveway. I will recommend anyone and everyone to see Casimir. More