Romeo Toyota of Glens Falls
Glens Falls, NY
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782 Reviews of Romeo Toyota of Glens Falls
Excellent! We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the ye We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the years. We have always worked with Gabrielle Smith on all of our purchases. We consider Glens Falls Toyota to be the best dealer we have ever worked with. We have had fantastic experience with all the Toyota vehicles we have owned over the years. We have been treated very fairly with all of the deals we've received in purchasing our Toyota vehicles at this dealership. There is never any high pressure sales pitch and they always go the extra mile for every detail that is important to us. All from switching out our snow plow to the new vehicle, re-installing our tonneau cover, ordering the rubber mats we wanted, re-installing our cargo net, even on one of our truck purchases, switching out a specific mirror we wanted. Little details mean a lot to us along with their friendliness, timeliness of closing the deal, taking care of all the paperwork and sending us off with a full tank of gas too. Gabrielle always does an excellent job working with us. We aren't real tech savy, so she spends a lot of time getting us on track with setting up our phones for "Bluetooth", giving us a one-on-one tour of all the gadgets in our new vehicles and especially helping us get started with our new GPS in this newest truck. Every purchase we have made working with Gabrielle has been smooth, quick and we've always been satisfied with the deal we get. We are also most happy with the service department over the years. It is simply excellent! They always accommodate our busy schedule for our service needs. We really can not say enough good things about our experience with this dealership. We've worked with them for many years and everything with them is excellent! There are other dealerships closer to us that we had bad experiences with. But, thankfully, we found Glens Falls Toyota and have never had a bad experience again and we don't intend to ever go to any other dealer. More
Worst ever beware!! Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that the Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that they will be lied to and cheated and stolen from. I will list 3 different instances. 1) I was calling around looking for the best deal I could get on tires for my Toyota tundra. I called this Toyota dealership and they gave me a price that was 250.00 more for the same 4 tires than the lia Toyota in albany which is a great dealership by the way.. I told this dealer that they were 250 more and they said the price was the price and they would not match albany and I should go there if I want that price! What? Wow!! They also said they don't work with other Toyota dealerships like most do. If I wanted to get special treatment I should have bought my truck at their place! I couldn't beleive it. Now I did not number these instances in the order they happened just so you know. 2) last winter it snowed a lot and I was lazy so I just let the wipers push the snow away. Well it broke the wipers / motor. What I didn't know then was that the wipers have a mechanism where they tighten up and stop working if they have to much stress on them or weight from snow. They lied and told me the whole motor had died and that it needed to be replaced AND it was not covered under my expensive 100,000 mile bumper to bumper warranty. I was too far away from albany and I needed to work the next day so I let them " fix it" but I kept the broken parts. 3) I broke my antenna off in the car wash and went to them to have it changed. I figured no big deal right. Quick easy fix it just unscrews . They told me it was a really bad place for the brake and that they probably would be able to get it out easily and I would need an entire new antenna mechanism or something like that and it would cost me like 200.00. I sat for 2 hours waiting for my repair and then they came to me and showed me some scratches on the area where they had tried to grab it and remove it but they couldn't get it so I was in for another expensive repair of something that seemed to be very inexpensive and easy. Finally I had had enough. I took my truck down to Kia Toyota in albany and told them what had been going on. Lia explained that the motor on my wipers was perfectly fine and even if it had not been its was 100 percent covered by my warranty. They then showed me how to easily fix it within like 2 minutes with a wrench if it ever happened again. They also removed and fixed the antenna in a matter of less than 5 minutes and they directed me to where I could get a tool that costs a couple of bucks to remove antenna from then on when using drive thru wash. It literally take 10 seconds to remove and put back on. They apologized for the dishonesty and horrible practices of the glens falls Toyota and recommended I file complaints with the dmv and better business bureau. I await the results. I feel most people that reviewed this dealership positively either do not know much about fixing vehicles which is fine or they were asked to give good reviews so the place could get more business. It's not a coincidence when you have 3 bad experiences..for those of you who don't want to travel all the way to albany, there is a Toyota dealership in saratoga. Maybe give them a shot but honestly you are being lied to and ripped off at this dealership even if you don't realize it. More
*** "Certified" wreck *** Bought a "Certified"," never before been in an accident", vehicle from them at book value. One month later, found out the vehicle WAS in a prior acci Bought a "Certified"," never before been in an accident", vehicle from them at book value. One month later, found out the vehicle WAS in a prior accident. After PROVING prior accident to them, they appraised vehicle $7,300.00 lower than what they sold it to me for, a month earlier. They refused to refund me any money for the corrected vehicle value, laughingly saying "Buyer Beware". More
the BEST dealership around My transition from old car to new was seamless, quick and painless. I have never met friendlier people in the business. Scott was incredibly knowledge My transition from old car to new was seamless, quick and painless. I have never met friendlier people in the business. Scott was incredibly knowledgeable and more than accommodating for me and for what I was looking for. Larry was so kind and professional. He made sure everything was what I wanted (including the flavor of jam). I was treated so well, you would think I was family or something! I am so incredibly elated with my 2005 Toyota Avalon, it is the perfect fit for myself, my pup and my life. Thank you so much Glens Falls Toyota!! More
Great experience From our first trip to the dealership to the day we drove our 2014 Camry Hybrid (with 2 miles on the odometer) out of the lot. We never had a complain From our first trip to the dealership to the day we drove our 2014 Camry Hybrid (with 2 miles on the odometer) out of the lot. We never had a complaint. Tina was helpful, courteous, patient and professional - as was every other person we encountered. We are still learning about our first new car in way-too-many years, but we know we can drop by whenever we need help. We are confident that we made a good decision. More
Wonderful Everyone that I worked with when I traded in my car were outstanding, personable, friendly, and very helpful, and patient. I never felt pushed and eve Everyone that I worked with when I traded in my car were outstanding, personable, friendly, and very helpful, and patient. I never felt pushed and everything was explained to me with patience and kindness. More
My New Truck My wife did all the work, I just signed the paperwork. Peg got money off the asking price and exactly what I wanted for my car. This is my second ne My wife did all the work, I just signed the paperwork. Peg got money off the asking price and exactly what I wanted for my car. This is my second new vehicle at GFT and I would go back again. More
2015 Barcelona Red Toyota Tacoma I would like to thank Larry for helping us get the exact vehicle that we wanted; color, features, length of the bed, etc. The process was easy and he I would like to thank Larry for helping us get the exact vehicle that we wanted; color, features, length of the bed, etc. The process was easy and he always promptly returned out calls. Scott was also helpful when I needed my purchase agreement rewritten and emailed to obtain my car loan. Overall an excellent experience and we love the vehicle. My husband has wanted a Tacoma for over ten years, but always settled for another brand. Not this time. I would highly recommend the Tacoma for people who buy SUV's because it rides just like an SUV, but you also have the utility of a truck. The crew cab is very room for adults to sit comfortably. More
Pleasant buying experience at Glens Falls Toyota We had quite a nice experience at this dealership. The sales and financial staff were very knowledgeable and efficient. They worked hard to get the We had quite a nice experience at this dealership. The sales and financial staff were very knowledgeable and efficient. They worked hard to get the exact vehicle I wanted at a price within my budget. The transaction (considering it was buying a new vehicle, which is usually fairly painful) was pretty pleasant. The staff was very friendly, People who has nothing to do with my transaction helped me when I had questions and concerns. More
Excellent We received outstanding service from Bill Wattie & Bill Dockum. This is the 2nd Highlander we have purchased from this dealership in the past 12 mont We received outstanding service from Bill Wattie & Bill Dockum. This is the 2nd Highlander we have purchased from this dealership in the past 12 months. We will be sure to spread the word about the prompt professional service we received. More