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Romeo Toyota of Glens Falls

Glens Falls, NY

4.0
782 Reviews

169 Broad Street

Glens Falls, NY

12801

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782 Reviews of Romeo Toyota of Glens Falls

December 06, 2014

Excellent! We just purchased a 2014 Tundra pickup truck from this dealer. We have purchased 2 Corollas, 2 Highlanders and 3 Tundra pickups from them over the ye More

by bobnlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stegman, Paul Wilkins, Gabrielle Smith, Ben Fuller
November 25, 2014

Worst ever beware!! Honestly I am shocked by the high reviews of this website. I never do reviews but I was compelled to do it this time. People should be warned that the More

by mark meringolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of names
Nov 27, 2014 -

Romeo Toyota of Glens Falls responded

Although our goal is 100% customer satisfaction, we sometimes fail. It is obvious from this review that we failed to live up to this customer’s expectations. As the replacement of the wiper transmission was approximately nine months ago, we reviewed the repair order and spoke to the Service personnel, who remembered the encounter. We replaced the wiper transmission as it has been our experience that simply putting it back together after it has come apart (the customer turned the wipers on while there was still an accumulation of ice and snow on the windshield), the repair will not be long term. The parts and labor (a little over $300) were covered by the customer’s extended warranty. As the warranty that the customer purchased had a $50 deductible (not sold by us), that is the total that was collected by us. At some point after that, the customer had a differing opinion offered by another Toyota dealer. In terms of our not being able to remove the broken piece of his antenna from the antenna base, we apologized at the time. We are glad he found someone who was successful in removing the broken base of the antenna mast so he only needed to purchase a new mast. When Toyota sells a new mast (and also in new Tundras) the Factory now provides a plastic tool for the easy removal of the antenna mast so it will not break in an automated carwash, as happened in this case. The third problem described, that he called us for a tire quote and we were at a higher price than another Toyota dealer, I cannot speak to as I was not on the call, and have no idea what brand of tire, parts and labor, tax? etc. was quoted. We believe trust is very important in a service relationship, and we are glad that this customer has found another Toyota dealer that he trusts where he can go for future service needs. We have a 97% satisfaction rate (or at least had) on Dealerrater.com, so obviously this review falls in the 3% unfavorable.

Dec 02, 2014 -

Romeo Toyota of Glens Falls responded

Glens Falls Toyota said on 11/27/2014 08:50 AM Although our goal is 100% customer satisfaction, we sometimes fail. It is obvious from this review that we failed to live up to this customer’s expectations. As the replacement of the wiper transmission was approximately nine months ago, we reviewed the repair order and spoke to the Service personnel, who remembered the encounter. We replaced the wiper transmission as it has been our experience that simply putting it back together after it has come apart (the customer turned the wipers on while there was still an accumulation of ice and snow on the windshield), the repair will not be long term. The parts and labor (a little over $300) were covered by the customer’s extended warranty. As the warranty that the customer purchased had a $50 deductible (not sold by us), that is the total that was collected by us. At some point after that, the customer had a differing opinion offered by another Toyota dealer. In terms of our not being able to remove the broken piece of his antenna from the antenna base, we apologized at the time. We are glad he found someone who was successful in removing the broken base of the antenna mast so he only needed to purchase a new mast. When Toyota sells a new mast (and also in new Tundras) the Factory now provides a plastic tool for the easy removal of the antenna mast so it will not break in an automated carwash, as happened in this case. The third problem described, that he called us for a tire quote and we were at a higher price than another Toyota dealer, I cannot speak to as I was not on the call, and have no idea what brand of tire, parts and labor, tax? etc. was quoted. We believe trust is very important in a service relationship, and we are glad that this customer has found another Toyota dealer that he trusts where he can go for future service needs. We have a 96% satisfaction rate (or at least had) on Dealerrater.com, so obviously this review falls in the 4% unfavorable.

November 18, 2014

*** "Certified" wreck *** Bought a "Certified"," never before been in an accident", vehicle from them at book value. One month later, found out the vehicle WAS in a prior acci More

by UNHAPPY!
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Howard Lebowitz, Glenn Racicot, Mike Abodeely
Nov 26, 2014 -

Romeo Toyota of Glens Falls responded

We are never pleased that a customer is dissatisfied, and we never laugh at a customer’s distress. We did sell this customer a Certified Toyota vehicle, and part of the certification process is getting a Carfax report. The report on this vehicle indicated no history of accident damage, was the only source of such information we had, and we shared the report with the customer. The vehicle was in like-new condition and the customer was pleased with it. Unfortunately, he had an accident with the car shortly after his purchase, and while his insurance company processed their “adjustment” they reported the vehicle had been previously repaired, in contrast to the Carfax report. Regardless of the alleged prior repair, it was clear that the vehicle was now damaged, which would be reflected on a current Carfax report. While we made efforts to find a solution to the situation for this customer, including options for him to trade his vehicle at no profit for us, he found none acceptable. Our 97% positive experience rating reflects that we usually are successful in pleasing our customers. We regret that we could not satisfy this customer.

November 12, 2014

the BEST dealership around My transition from old car to new was seamless, quick and painless. I have never met friendlier people in the business. Scott was incredibly knowledge More

by maryridd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Blaauboer
November 09, 2014

Great experience From our first trip to the dealership to the day we drove our 2014 Camry Hybrid (with 2 miles on the odometer) out of the lot. We never had a complain More

by lois.hellman.7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service manager - sorry, I do not recall his name., Howard Lebowitz, Ben Fuller, Tina North
November 08, 2014

Wonderful Everyone that I worked with when I traded in my car were outstanding, personable, friendly, and very helpful, and patient. I never felt pushed and eve More

by JEGL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Fuller
November 08, 2014

My New Truck My wife did all the work, I just signed the paperwork. Peg got money off the asking price and exactly what I wanted for my car. This is my second ne More

by MikeMcE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Lebowitz, Gabrielle Smith, Ben Fuller
November 08, 2014

2015 Barcelona Red Toyota Tacoma I would like to thank Larry for helping us get the exact vehicle that we wanted; color, features, length of the bed, etc. The process was easy and he More

by bjberatis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
November 01, 2014

Pleasant buying experience at Glens Falls Toyota We had quite a nice experience at this dealership. The sales and financial staff were very knowledgeable and efficient. They worked hard to get the More

by jcanary2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Abodeely, Ben Fuller, Tina North
October 30, 2014

Excellent We received outstanding service from Bill Wattie & Bill Dockum. This is the 2nd Highlander we have purchased from this dealership in the past 12 mont More

by tammy.burkekalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Dockum, Bill Wattie Jr.
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