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Romeo Kia of Kingston - Service Center
Lake Katrine, NY
37 Reviews
37 Reviews of Romeo Kia of Kingston - Service Center
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February 21, 2025
So after waiting several months for window trim to come in on a recall, I finally got the parts installed on my Telluride not even a week later they are falling off. I also have problems with the upper tri in on a recall, I finally got the parts installed on my Telluride not even a week later they are falling off. I also have problems with the upper trim fading horribly. Jason Hasbrook stated that he would talk to his rep and see if he can get that covered. Should be about seven days Randy and I’ll call you. It’s been over two weeks. He has not called me he will not return my call and Ariana is not helpful and nasty and hung up on me. I would never buy anything from this dealership again nor even let them service my vehicle. More
by Angryangus1
Employees Worked With
Ariana answers the phone hung up on me Jason Hasbrook won’t even call me back
October 05, 2024
I strongly advise against doing business with Romeo Kia as customer service is non-existent after the sale. Romeo business owners were not even helpful. Stripping was replaced on my car because it was disc as customer service is non-existent after the sale. Romeo business owners were not even helpful. Stripping was replaced on my car because it was discolored and they put two different colored stripping on it. I dealt with this for 9 months and only after I traded the car to another dealership did they want to replace it. I took a loss in the trade and they offered no resolution. 9 months of aggravation! More
by mamiles81
Employees Worked With
Carl & Jay
October 12, 2021
I've had my car serviced here after I moved from NJ to NY. I've heard good things about this dealership to have my car serviced. I never feel pressured to have unneeded work done on my used 2017 Kia Soren NY. I've heard good things about this dealership to have my car serviced. I never feel pressured to have unneeded work done on my used 2017 Kia Sorento.. Prices are good and I'm usually in and out quickly when I have service done. Staff is very friendly and they answer concerns you might have about servicing your vehicle. More
by jpringle72
Employees Worked With
Caleb Cross
November 07, 2019
They are always friendly! Mike will always make sure I understand everything that is happening with my car, he'll makes sure I have all of my options laid out..and is always willing to help me or answer m understand everything that is happening with my car, he'll makes sure I have all of my options laid out..and is always willing to help me or answer my questions! He is just an awesome Employee!! Everyone else is great too! I love going to Romeo Kia to have my car serviced!??! More
by Egypt204
Employees Worked With
Mike
December 27, 2018
Outstanding ! The Service Manager (Jeremy)'s professionalism and courtesy was awesome. Delivered as promised on time. He was a pleasure to deal with and this is ver The Service Manager (Jeremy)'s professionalism and courtesy was awesome. Delivered as promised on time. He was a pleasure to deal with and this is very refreshing during a time when many service oriented businesses are not Customer centered in the least. More
by Jay
Employees Worked With
Jeremy
December 25, 2018
GOOD DAY TO STOP I no reservation but they took my car for an oil change end of the day ..thank you They were having a sort of holiday lunch ..snack ..drink . dessert I no reservation but they took my car for an oil change end of the day ..thank you They were having a sort of holiday lunch ..snack ..drink . dessert thing,.they promptly offered any customer that came in to help themselves...it all looked so good however I had just came from a late lunch..if I only knew ! Again thanks to all to take care of me. deb herman More
by DEB
Employees Worked With
bad with names..my bad
December 01, 2018
Service I was very pleased with the way Jeremy explained and showed me what my real problem was and took care if the situation while I was there.. The coffee I was very pleased with the way Jeremy explained and showed me what my real problem was and took care if the situation while I was there.. The coffee was good too! More
by Kia owned
Employees Worked With
Jeremy
November 28, 2018
Very pleasant Jeremy was very pleasant and helpful.He answered all of my questions. Also went beyond with his service. Service was fast.Online appointments makes th Jeremy was very pleasant and helpful.He answered all of my questions. Also went beyond with his service. Service was fast.Online appointments makes thing easy. More
by Debbie1963
Employees Worked With
Jeremy
November 21, 2018
5000 MILE SERVICE .. SERVICE WAS GREAT SERVICE MANAGER WAS ATTENTIVE AND ANSWERED ANY QUESTIONS I HAD MY CAR WAS SERVICED AND READY TO GO IN LESS THAN AN HOUR .. SERVICE WAS GREAT SERVICE MANAGER WAS ATTENTIVE AND ANSWERED ANY QUESTIONS I HAD MY CAR WAS SERVICED AND READY TO GO IN LESS THAN AN HOUR More
by rcubs
Employees Worked With
SERVICE MANAGER
