Romeo Kia of Kingston

After the experience from xxxx dealing with Destination Kia in Albany I was so glad to discover Romeo Kia. At Destination everyone seemed fixated on how they're a "high volume dealership" and the constant Kia in Albany I was so glad to discover Romeo Kia. At Destination everyone seemed fixated on how they're a "high volume dealership" and the constant reminders that they're the "4th largest Kia dealership in the country" made me feel like they wanted me to be grateful for them, not that they were grateful for my business. By the time I was done being put through the wringer waiting two weeks for a car I had a deposit on at Destination I was burnt out and over it. Dealing with Ryan Layton at Romeo Kia really saved the car buying experience for me. Ryan is down to earth and friendly, and went above and beyond to get me into the car I bought asap. He even came in on his day off so that I could take the vehicle next-day. Romeo seems to be a smaller family owned dealership where they take the time to meet their clients and make sure they're satisfied. I was introduced to a service manager, business manager, and general manager and all were eager to make the process as easy as possible. The general manager took the time to thank me at the end of the transaction and promised that Ryan would be following up the next day to make sure I was happy with the car, and that's exactly what happened. I hope to have my current car for quite a while, but I'm glad to know that I won't have to look for another dealership when it's time for a replacement. More

I’m writing this review in praise of Miranda in the service department. She’s totally customer focused, patient, candid, and LOVES cars! service department. She’s totally customer focused, patient, candid, and LOVES cars! More

I’ve had my car two weeks now. The salesman mike told me not to contact him anymore! The owner joe Romeo blocked me and won’t return my calls. They have not yet paid off my trade i The salesman mike told me not to contact him anymore! The owner joe Romeo blocked me and won’t return my calls. They have not yet paid off my trade in. I don’t know what’s wrong with the business dept there either. If the guy is new or what. This whole process has been nothing but mistakes and lies. I reported them to BBB - they are not even accredited and the owner lied in the statement he sent them! NOTHING I HATE MORE THEN LIARS! If you make a mistake, you admit your mistakes and you apologize and your make up for it you don’t play games and lied to cover your butt! More

I am only going to focus on the extremely shady things. These guys have done and not even about the car itself. They lied multiple times I have proof of it they were supposed to take my $500 deposit and th These guys have done and not even about the car itself. They lied multiple times I have proof of it they were supposed to take my $500 deposit and they never mention there is a 3% fee for using the credit card and then they charged my credit card the day I was getting the car which they should not have been able to keep my credit card information on file that is a privacy Violation and against the law that is why the car dealerships always call you back up because they’re not supposed to keep that information so then they charge me a 3% fee without telling me when I go to get the car it was not even washed or detailed and they told me earlier that morning at 11 AM. The car was going in to get cleaned now and they never did it And the bottom line when I got there they took a while they rushed me to do a very very quick test drive and I had to ask them three times for a test drive because they wanted to hurry up and send the car to get cleaned before it was too late And then they lie when I complain about this and I claim oh we are offered you an extensive test drive when you got here this is one of just the many many lies so the icing on the cake now when the finance manager is doing the deal, he must be new or very slow in the head as he did not do multiple things he was supposed to do and as I am leaving the dealership he comes running out and says oh we forgot to charge you for the DMV and the plates so I said I’m not using my credit card because you guys are going to try to charge me that fee I have cash on me. I did not have exact change but a dealership usually has a cashier so that should not be a problem. They told me they would come back with my change in the receipt and they did not and then they told me oh, if there’s any change, will mail you a check so I left I have all the paperwork everything a week later they call me up and say they forgot to process the $2000 and they need my credit card information I do not have to pay that by credit card I can pay that anyway I want to pay it and I am not going to pay it by credit card in it for 3% fee so illegally they still have my credit card information apparently and they charged me $2060 without my permission again charging me a 3% fee. This dealership is also not Better Business Bureau accredited and I filed a complaint on there tonight they are doing illegal things and very shady and then they claim to have recorded me without my permission when they called me up and they did a three-way conference call without my permission having someone listening on the phone. These are the kind of car dealers that give car dealers a bad name, lying evil sneaky people. And they don’t even have keychains to give you when you buy a new car. I’ve never bought a new car and not got a keychain. Also, the car was not taken by the original person who ordered it and I am having electrical problems with it and I’m wondering if that’s why they didn’t take it so they were in a rush to give it to me and get rid of it and they want me to come up there, but they don’t even have a loaner cars and I live over an hour away. More

I've had my car serviced here after I moved from NJ to NY. I've heard good things about this dealership to have my car serviced. I never feel pressured to have unneeded work done on my used 2017 Kia Soren NY. I've heard good things about this dealership to have my car serviced. I never feel pressured to have unneeded work done on my used 2017 Kia Sorento.. Prices are good and I'm usually in and out quickly when I have service done. Staff is very friendly and they answer concerns you might have about servicing your vehicle. More

We picked up my new Kia Niro PHEV from the gang at Romeo Kia of Kingston, (go to Dave, bald English dude! He's awesome! But, EVERYONE was amazing) and I don't exaggerate when I say, we dealt w/them for a mo Kia of Kingston, (go to Dave, bald English dude! He's awesome! But, EVERYONE was amazing) and I don't exaggerate when I say, we dealt w/them for a month before actually taking delivery of the car, and they were amazing the entire time. On our way out, Dave noticed, we had a blemish or 2 that shouldn't be there. I'm OCD like crazy and I didn't notice. He had it scheduled to rectify the following week. Mike & Caleb in service, provide a service that's 2nd to none. These guys are on top of their xxxx 24/7. They remembered my name before I ever knew theirs. And they got it right every time, I come/came in there. Real Talk But the best part is, when you're there, handling your issue is the only thing they seem to care about. And that's not common, especially in these times... Thank You Romeo Kia of Kingston! They've earned my business for life. More

Since the day I started doing business with Romeo Kia in Kingston, NY their service has been excellent. I have had exceptional sales people and their service department is also exceptional. They are frien Kingston, NY their service has been excellent. I have had exceptional sales people and their service department is also exceptional. They are friendly, helpful and efficient. I have recommended them to anyone that I know who needs a car or service. Thank you Romeo Kia, keep up the good work. Sincerely, Betty Leide More

Extremely satisfied with the service we received! We leased our first vehicle through Kia and had an extremely easy experience. All of my questions were answered and the whole process was fast! We love leased our first vehicle through Kia and had an extremely easy experience. All of my questions were answered and the whole process was fast! We love our 2021 Telluride! More