Romeo Kia of Kingston

Totally unprofessional liars Unprofessional liars. Salesman kept calling me "dude" and "my brother" and was a perfect example of why so many feel that car salespeople are often li Unprofessional liars. Salesman kept calling me "dude" and "my brother" and was a perfect example of why so many feel that car salespeople are often liars and phonies. Although it turned us off immediately, we let it slide because we are truly shopping for a Kia. We thus heard him out and even went for a test drive. Ridiculously pushing to make the sale, he practically would not let us leave the showroom and became loud and aggressive when we said we finally had to leave after almost 2 hours with him. Finally, we simply said that we had to leave right then and I politely reminded him that I had clearly told him before arriving that I was not going to make a decision that day. We then walked out and he came literally running out with his sales manager in tow who was also very aggressive and pushy, asking me over and over why I would not consummate a sale that very day. We reiterated why and told him to work up his numbers and send by e-mail. The salesman said he would do so and that we would have their best offers in 15 minutes. Two hours later, after still not receiving their offers, I called and the salesman (who again called me "dude" and "brother" on the phone) apologized and said he would have them to me in 15 minutes (again). He did not. The next day he still had not sent them, so I called again and he said he would have them in 15 minutes (for the third time). I told him that I did not want this to become a negative experience and that I was now getting tired of waiting for his numbers. He said for the third time that he would have them over to me in 15 minutes. I also finally told him that I did not want him to refer to me as "dude" or "brother". With that he said "Wow, who are you to talk to me like that as if I'm below you" and he hung up. I was appalled and called the owner of the dealership. After I told her the story of my unprofessional experience, she simply said that she was told by BOTH the salesman and the sales manager that I had called them vile names using outrageous language towards both of them. I cannot repeat what they actually said to me since language like that is not allowed in these kinds of reviews. Upon hearing what she claimed they said that I had said, my jaw literally dropped to the ground as I said no such thing, I never use language like that. The owner, Lucia Romeo, then said she believed her people, told me to have a nice day and hung up on me. When I told my wife of this she was so appalled that she herself called Lucia and told her that I had not uttered those words. Lucia then backed down a little and said, "Well, your husband didn't actually say that TO them, but he said it to you (my wife) and loudly enough for them to hear, on purpose". My wife reiterated that no bad words were spoken at ALL. She then thanked my wife for calling and hung up. We have called KIA USA and registered a formal complaint. Extremely unprofessional. We will never buy a car there now and we will tell everyone we know not to buy a car there either. There are plenty of other Kia dealers around. Don't bother with Romeo Kia in Kingston NY. More

Kristen Schleede is simply awesome!! My wife is very skeptical when it comes to car dealerships and for good reasons. So when we went to Romeo Kia over three years ago and met with Lucia, My wife is very skeptical when it comes to car dealerships and for good reasons. So when we went to Romeo Kia over three years ago and met with Lucia, we got the perfect car that my wife is so in love with (Optima). The entire process was flawless and seamless. Usually with car dealers the relationship ends after you sign and drive off...that's where theirs begin. Their service staff have been meticulous in following up on any and every concerns that we had, regardless of how seemingly minute. My wife refuse to have anyone service her car, even though there's a Kia dealership literally five minutes from out house. When we got the recall letter in the mail I took the car to Dutchess Kia out of convenience...it's five minutes from our house. I felt like I was being done a favor and I was disturbing their down time. I was even told that they would check the car based on the recall and if the check-engine light had nothing to do with the recall i would be charged $115 for diagnostic cost. It was then I realized that I had to call Romeo. I spoke to Kristen and explain the letter. She calmly walked me through what they would be doing, how much time it would take, and the cost to us...zero dollars!!! Really long story short...the recalls were addressed, she very politely and professional walked us through what got done, and informed us of what to do should any issues show up...thanks Kristen. You guys really know how to make your old customers feel special...best Kia dealership ever!! More

best car buying experience ever! I have never felt so comfortable when buying a car. Dealing with Joe Mazziotto was like working with a member of my own family . The old adage "Woul I have never felt so comfortable when buying a car. Dealing with Joe Mazziotto was like working with a member of my own family . The old adage "Would you buy a used car from this guy?"....Absolutely !!!!! Joe treated me with such respect and understanding . More

Liar,Liar The one star is for the very nice salesman. I cannot give this dealer any stars. Lucia Romeo lied to us about the whereabouts of our contract. She t The one star is for the very nice salesman. I cannot give this dealer any stars. Lucia Romeo lied to us about the whereabouts of our contract. She told us the papers had already been filed but when I called the Hyundai Finance Company, they had not yet received the papers. She also told us she could not legally help us, which was also a lie. So I would stay away from this place. More

Please be aware of deceitful and unethical sales practices I was met by Bill Martini at Romeo Kia, in hopes to trade in a leased Kia Cadenza. I'm a single father with a son in college and needed to reduce my e I was met by Bill Martini at Romeo Kia, in hopes to trade in a leased Kia Cadenza. I'm a single father with a son in college and needed to reduce my expenses so that I may continue to help my son achieve his goals. Along with Chris Green, I was met with antiquated sales tactics that were a bit worrisome. The "what can we do to make this deal happen" commenced. Bill stumbled from the beginning with repetitive questions and inaccurate information. Chris came out of his office exchanging light hearted humor and handshakes, assuring he understood my dilemma and that this was the right deal. I took delivery of the car and close to two months later I received from Kia finance a outstanding balance of 3,404.89 for excess mileage on the Kia Cadenza. At no time during the negotiation or signing of papers was I made aware of these fees. Mileage was disclosed, appraisals were done. I have leased multiple cars from top brands, GMC, VW, and previously Kia. Never have I been a victim to such deceptive practice. I will not recommend Romeo Kia and for current owners read this as a cautionary tale of what Bill Martini blatantly told as the reason I owe the monies, and I quote, " You signed the deal". I m currently seeking alternate and legal for this matter. Day 2- awaiting call from Lucia Romeo More

Got my 2nd car from Romeo Kia I just got a new Sorento and Eddie Torres drove 2 hours to deliver it to me and pick up my old one. Talk about going beyond. I love Romeo and deal wit I just got a new Sorento and Eddie Torres drove 2 hours to deliver it to me and pick up my old one. Talk about going beyond. I love Romeo and deal with them even though I'm not in that area. It's worth the trip to get your Kia at Romeo. More

Friendly, sincere and helpful. I recently bought a 2017 Kia Soul from Romeo Kia in Kingston, NY. To be clear, I love my new car, but I am more of a people person than a car person a I recently bought a 2017 Kia Soul from Romeo Kia in Kingston, NY. To be clear, I love my new car, but I am more of a people person than a car person and what really soled me on the Kia were the sales staff at Romeo Kia. Bill Martini greeted me with an open smile every time I stopped in, regardless if I was ready to test drive another car or to reschedule an appointment. His approach was friendly, sincere and low key. Qualities I didn’t expect in a car salesperson. I felt he honestly was looking to help me find the right car for me and I am quite sure he did. He and his manager, Mike Rutski, offered their time if I ever have questions about my new car and I believe they truly mean what they said – 100%. Nice car guys...I highly recommend them and the Romeo Kia dealership. More

Easy and stress free Great customer service including randy the sales manager and Joe mazziotto who made the sales process easy and stress free. I would highly recommend K Great customer service including randy the sales manager and Joe mazziotto who made the sales process easy and stress free. I would highly recommend Kia of kingston. More

Looking for a KIA Sportage Joe Mazziotto was a great sales man. I walked in to Kia he greeted me with a big smile. I was looking for a Kia Sportage and Joe not a push salesman m Joe Mazziotto was a great sales man. I walked in to Kia he greeted me with a big smile. I was looking for a Kia Sportage and Joe not a push salesman made me feel at ease he was down to earth and easy to talk with. It took sometime but he finally got me into a 2014 Kia sportage with low mileage. I had to wait at the dealership and he was so kind and offered me lunch. This was the best experience I had with a salesman and the staff was so friendly and courteous I would definitely recommend getting a car from there and ask for Joe Mazziotta he will be there to meet you with a big smile. Jeannie Kohut More

Excellent I was searching for a manual transmission Kia Soul and located one at Romeo Kia. I had been emailing other dealerships for quotes and asking question I was searching for a manual transmission Kia Soul and located one at Romeo Kia. I had been emailing other dealerships for quotes and asking questions. Romeo gave me the best quote, answered all of my questions and started preparing all of the documents before I drove the 75 miles to get my new car. Joe Mazziotto was the salesperson I would be meeting. He called several times to make sure I had everything needed and was very honest and friendly. I would definitely recommend Romeo Kia! More