Romeo Chevrolet Buick GMC

Professional and respectful We were treated with respect in a professional manner. Everyone who came in contact with us went out of their way to make sure that our needs were met We were treated with respect in a professional manner. Everyone who came in contact with us went out of their way to make sure that our needs were met. More

Can't fix engine after 9 mos/6 visits, won't refund $1300 Service Manager refused to refund the over $1300 in diagnostic charges I paid Romeo dealership (accumulated over 10 MONTHS TIME! )to NOT fix engine in Service Manager refused to refund the over $1300 in diagnostic charges I paid Romeo dealership (accumulated over 10 MONTHS TIME! )to NOT fix engine in my Pontiac Vibe purchased new from them in 2009. The Vibe is a "corporate twin" - the same car as the Toyota Matrix, but built by General Motors with Toyota's VVT Engine. GM even sent a "Field Service Tech" from Michigan ($800 of the $1300) who spent 8 hours attempting to diagnose the problem with no success, then he called back to Michigan for help and GM recommended replacing the cylinder head (I have this in writing) - another $2000 including tax. The local TOYOTA dealer's service department and EVERY OTHER INDEPENDENT MECHANIC I paid for a diagnosis said the problem was probably the Variable Valve Timing Controller. Local Toyota dealer eventually diagnosed that VVT Controller was affected by broken and leaking water pump (WHO CAN'T SEE A LEAKING WATER PUMP???), completely fixed my car for $616, no diagnosis charges. Bottom line, both Romeo's Service Dep't and GM Field Service Tech were unwilling to admit that they were unfamiliar with my Toyota engine - My car was discontinued after 2010, and it was a low production vehicle before that, so the chances of finding ANY GM repairman in the country familiar with specific Toyota VVT Controller issues was slim to none. Romeo and GM should have outsourced my car repair to the local Toyota dealer after their 2nd attempt to fix it failed , then charged me whatever the Toyota dealer charged Romeo to fix it. Also, in April 2014 when I brought my car to Romeo to have snow tires removed & replaced with summer tires I bought from Romeo, the mechanic destroyed one of the snow tires (a mechanic who can't dismount a tire?). I was assured tire would be replaced, but the end of next November and a Thanksgiving snow storm arrived with snow tire still not replaced, so I had to drive 3 hours to relatives and 3 hours back on slippery roads with summer tires. BUYER BEWARE OF THIS DEALERSHIP! - bumper to bumper warranty is worthless if you have an incompetent or inexperienced mechanic! But what bothered me most is Romeo's refusal to admit they were unfamiliar with my engine - I would have retained my PREVIOUS RESPECT for them if they had admitted after the 2nd attempt (out of 6!!) that none of their mechanics had ever worked inside a Toyota Matrix/Corolla engine, and then recommended I take my car to a Toyota mechanic. More

Scam artists I just bought dump truck not even a month.My truck was brought in to there dealership sitting on a tow truck they sold me a lemon and than hit me with I just bought dump truck not even a month.My truck was brought in to there dealership sitting on a tow truck they sold me a lemon and than hit me with a tow truck bill they were nasty and just didn't care I hate this place I'm outa Business now because because of than $30,000 I paid and in less than a month it blows up and the did nothing I'm now going to court please to everyone don't go here this place might be a big company but they work like a small shop scammers the worst More

walked out happy I was in search of an Suburban and had a budget- I dealt with Billy Brown and he was very nice. He helped and talked us through the process. They had I was in search of an Suburban and had a budget- I dealt with Billy Brown and he was very nice. He helped and talked us through the process. They had a few on there lot, I test drove one and was very impressed! Billy even treated us to Dunkin Donuts :) I did use my phone to shop for a better deal. I could not find one. Romeo Chevrolet was offering me the package I needed to take to take the truck home. The financing was simple and quick. The staff was very knowledgeable and courteous throughout the entire process. They even followed up to insure that i was satisfied with my new truck. I would recommend Romeo Chevrolet to my friends and family, and I have! ( just never google Romeo.com its bad!!) More

No pressure like most car dealerships I bought a nice GMC Denali diesel from this dealership in April of 2016. I dealt with Pat Duke specially and his finance team. Let me say there was no I bought a nice GMC Denali diesel from this dealership in April of 2016. I dealt with Pat Duke specially and his finance team. Let me say there was no pressure from anyone here. Also Pat Duke and his team were all very very nice, funny which helps when making a big investment in your life and helpful. I would recommend anyone to this dealer and if thinking of going there ask for Pat. When you leave they will give you a nice little gift also but I'll let your mind spin its wheels on what that may be. More

Great Our salesman was very friendly and knowledgeable. He made sure to thoroughly explain all of our options and answered all of our questions. He helped u Our salesman was very friendly and knowledgeable. He made sure to thoroughly explain all of our options and answered all of our questions. He helped us find the perfect vehicle that fit our family. More

The Dealership as a whole I have purchased multiple vehicles from Romeo. LIsa and Anthony both worked for me on getting me the best deal. The service department has been great I have purchased multiple vehicles from Romeo. LIsa and Anthony both worked for me on getting me the best deal. The service department has been great with dealing with my vehicle maintenance. Thank you for all you help. More

Blown Away Having been to many dealerships in the Hudson Valley area, I finally came across Romeo Chevorlet. My prayers had been answered. Upon walking in I was Having been to many dealerships in the Hudson Valley area, I finally came across Romeo Chevorlet. My prayers had been answered. Upon walking in I was delighted when I was greeted with such amazing professionalism from Joe Daprile a sales advisor for Romeo. Joe was absolutely amazing. He was very straight forward and never beat around the bush. He got me into the vehicle I wanted at the price I wanted!!! Thank you so much for the great service I received at Romeo. I will absolutely be returning and recommending Romeo to all of my friends, family and co-workers. More

Miracle workers! I truly had my heart set on this green beauty and was beginning to lose hope, that was until I walked into Romeo and met the family and had the pleasu I truly had my heart set on this green beauty and was beginning to lose hope, that was until I walked into Romeo and met the family and had the pleasure of working with Joe D. It was an uphill battle but I was kept in the loop and updated every step of the way. The best part was I never felt like just a customer , Joe D really cared that we left happy. I would recommend any and everyone to head down to the Romeo family for their next car! I'm beyond thankful! More

smooth with no hassle the experience was better then at any dealer i've went to thanks to Matthew Spoth he showed great knowledge of all the cars you guys had to offer and the experience was better then at any dealer i've went to thanks to Matthew Spoth he showed great knowledge of all the cars you guys had to offer and helped me find the right car at a great price. of coarse this wasn't a surprise i've worked various jobs with Mathew and he always showed great leadership which is great to have when working in the automobile industry More