Romain Cross Pointe Auto Park

great place to buy a car, not as great for service I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, very nice car in excellent shape, we went over my options and apparently there are 2 sales managers there and 1 is much nicer than the other, the whole process took about 2 or 3 weeks for many reasons but none bad, first he wanted to wait on a day when the good manager was there to help with the financing and then we went back and forth for a couple of days when we got some numbers I could handle, i couldnt make a trip to evansville from owwnsboro until the weekend so he broght the papers to me to sign, they held the car for me for a week so I could go up there on my payday and pick it up and deliver the check, went in later to get the car detailed and they came and picked the car up from owensboro, and later informed me of a recall, (ignition) recall didn't go as smoothly, the keys had to be adjusted but when I got them back, they were unusuable, they had to be replaced, ended up spending 4 hours at the dealer and just ended up with a new set of keys More

Great customer service!! I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumpe I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumper to bumper" warranty, so I scheduled an appointment with the Romain service department. Debbie Fischer took great care of me; she answered all of my questions and I was one satisfied customer! More

The home of the life time drivetrain warranty is simply a scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealer scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealership you need to pass on this dealer. Service is slow and overpriced. Any positive reviews are likely Romain employees. More

Stephanie was an excellent sales person. She was never pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on star to all the other features in the car. She has followed up with notes even birthday wishes. It was a great experience. I have also received great service for oil changes and the dealership went out of the way to get me new tires on a holiday when most places were closed. I love that my car is sparkly clean after service. over all everything was perfect from customer service, price, quality of work and friendliness. I would and do recommend this dealership to others. More

My visit to Romain Cross Pointe AutoPark and dealing with Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up que Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up questions and concerns in a exceptional manner. More

The best in customer service and deal! The customer really does matter to Romain! No complaints at all! I highly recommend this dealership and staff! really does matter to Romain! No complaints at all! I highly recommend this dealership and staff! More

I bought a vehicle from this dealership " the home of the lifetime drive train warranty." What a joke! My vehicle has NOT worked properly since the first time I took it to those people under this so of the lifetime drive train warranty." What a joke! My vehicle has NOT worked properly since the first time I took it to those people under this so called warranty. It is the same problem EVERY time. Their techs do NOT know their vehicles, in fact, I think they do damage to your vehicle when it's in their possession. Now they are refusing to honor their warranty and they have given me wrong information about the status on my vehicle and they lie through their teeth straight to your face. They lack integrity, respect and have no idea what true customer service is. It saddens me that they take advantage of people without having any remorse. It's all about the dollar with these people. Shop at your own risk when dealing with these crooks! More

My wife and I went in to Romain in Evansville to trade for a Buick Enclave. Roger, our salesman was very nice. But when it came time to do figures, enter Chris Jesop" used car sales manager". He wasn't sl for a Buick Enclave. Roger, our salesman was very nice. But when it came time to do figures, enter Chris Jesop" used car sales manager". He wasn't slick enough, he compared my loaded up 2007 Yukon to a 2007 base Tahoe. The deal was still in play when I mentioned that I had another car I may be considering trading in as well, Jesop spouted off that according how the last deal went that I probably wanted 15,000 for that vechile. Wife gets up to walk out, I get pissed and tell him to screw himself. We didn't go in to get insulted by a pinhead. If these clowns will talk to you that way to your face, imagine what they will say behind your back.The bad part of it is, they still have the vechile that I wanted in the first place. Roger did call me back, I told him that I would come back if Chris Jesop would call me and appologise. STILL WAITING. DO NOT GO TO ROMAIN, THEY THINK THAT THEY ARE THE GOD OF CARS. More

Salesman "John" was nice enough; even showed me forthcoming ad in which used car I test drove was going to be advertised at $500 less than current asking price the following Sunday. I made a reason forthcoming ad in which used car I test drove was going to be advertised at $500 less than current asking price the following Sunday. I made a reasonable offer, based on NADA that should have left them $500+ profit easily. Enter "Wayne" the sales manager (after making me do the "let's let him sit for 1/2 hour thing"). "Wayne" says that he couldn't possibly sell for under the current asking price, which was already "rock-bottom." The ad copy was a "mistake." <br><br>"Wayne" then tried to tell me that the salvage price on my perfectly OK older car was the best he could do on the trade. "Wayne" got huffy when I laughed and headed for the door. <br><br>Bye-bye, Wayne. Got same car with lower mileage down the street two weeks later for $1500 less than Wayne's "rock bottom" price. More

We purchased a car from Romain that we later found out had been wrecked (which was never disclosed to us). The frame was bent and couldnt even be completed attached to the subframe. After several weeks o had been wrecked (which was never disclosed to us). The frame was bent and couldnt even be completed attached to the subframe. After several weeks of trying to speak with Mr. Renschler, he finally returned our call. At first he denied that there was a problem. Then, he tried to downplay the problem. Finally, he just blew us off. While we dont have the time or money to pursue the matter, we are very unhappy and will NEVER do business with Romain again. More