Romain Cross Pointe Auto Park

I'm over it. We had a bad experience due to timing with a vacation, and I wrote a bad review. The response from the dealership wasn't great, but i probably expect We had a bad experience due to timing with a vacation, and I wrote a bad review. The response from the dealership wasn't great, but i probably expected too much. More

I RECOMMEND ROMAIN CROSS POINT TO EVERYONE! I have bought 3 cars from Romain Cross Pointe in the last 4 years. I have been ecstatic with every aspect of my purchase for each car! My salesmen w I have bought 3 cars from Romain Cross Pointe in the last 4 years. I have been ecstatic with every aspect of my purchase for each car! My salesmen were David Jones and Jason Woosley. Both men went out of their way to make sure I had a great experience and a great deal. Anytime someone asks where I purchased my vehicles, I ALWAYS recommend them. They are patient while you are trying to make a decision and do not pressure you either way. Jason sold me the first car (used 2009 Subaru Legacy). It was totaled in an accident. Jason kept me informed as to what cars came on the lot in my price range, until the insurance settled and I could make another purchase (2010 Subaru Forester). David went on 5 test drives with me for my 3rd purchase and endured endless questions (2010 Chevy Mailibu)! Both men are excellent to deal with!! One of my vehicles has the Romain Life Time Warranty, so that means I deal with the Service area for any maintenance that is needed. I can honestly say that I am impressed with the Service area too. I have absolutely no complaints with any contact I have had with Romain. I still have the Subaru Forester and the Chevy Malibu, but when the time comes to purchase again, I will only look at Romain! More

Worse car buying experience ever! I decided to upgrade to a Yukon Denali and purchase one locally. I had an appointment with a salesperson. I showed up a few minutes early and asked fo I decided to upgrade to a Yukon Denali and purchase one locally. I had an appointment with a salesperson. I showed up a few minutes early and asked for James. The person looked around and said he is over there. He started to walk over and stopped with another couple. I waited around for about 20 minutes while they contacted him again. I finally got fed up and left. I called back and left a message for the person who had set up the appointment on how great it was to be put off when trying to purchase a vehicle. She apologized and asked me to come back. Stupid me, I set an appointment for the next day and came back. The salesperson was tripping over himself trying to get me to purchase the vehicle, they had wrong information and were not ready to do a deal. I ended up taking the Denali home to show the wife and decide if we wanted to go with this or the XL. We decided the Yukon would be good for us and our pets. This is where the fun really starts. I used my supplier pricing and was approved through my CU for the loan. All I needed to do was show up sign the paper work and be on my way. I arrived at 3:30 and did not get out of there until 7:30. I was livid by the time I left. The finance manager was out at the GMC store so they took me over to the Subaru store. One hour I waited, walked by his office and no one was in the store. I called, texted and did everything but pull the fire alarm and could not find anyone. The finance guy shows up and I asked for the keys to my car because I was leaving, I'd had enough. All of a sudden the sales guy is there and all ready to get my new ride ready. Now mind you they have had over 3 hours to get the truck ready. I, like an idiot, signed the paper work to get the xxxx out of the place. Looking the truck over, none of the protective film on the doors, sills, lights or rear entertainment system were pulled off. The truck was not polished, cleaned or prepped. When I had the truck home I decided to check the oil. SURPRISE, three wasp nests under the hood. Great PDI on this truck. Two days later I fill up the truck and notice a bunch of chips on the paint near the gas door. The sales manager admitted they have a problem with the lot guys filling up the new cars and damaging the paint. DUH, install a camera and do a better inspection of a new car. I won't go into the poor service department, lack of timely repairs, no loaners and rude staff. I won't buy another vehicle from this place. I've been driving 45 miles away for service. More

Why do I keep doing this? Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been ab Yet another recall for my WRX. Called to schedule service on New Years Eve, was told I would be contacted when they had the parts. Should have been about a week. Almost two weeks went by and I didn't hear anything, so I called them. Turned out the parts had been in and 'oh, my! No one called you?'. Made an appointment for Wednesday of the following week for the recall and for them to check on a couple other issues (because I'm an idiot). During that call she told me that they couldn't do Wednesday after all and that Thursday was available. I received a call on Tuesday (which I missed) and no voicemail left. I called back and was told it was probably a courtesy call for my upcoming appointment. Showed up for my appointment and no one was at the service desk. I had to call the main line to get someone to show up and was told that my appointment was Wednesday. Plus, I'm really tired of auto guys trying to make me feel like an idiot. I know how cars work and if it didn't have a million computerized parts I wouldn't bring it to you. Next time I have to bring it in for a recall I'm going to take a vacation to Indy, so I never have to come back here ever again! More