Rolling Hills Auto Plaza

Above and beyond I was traveling in the Midwest when ‘AVA’, my 2018 Avalon hybrid was due for her scheduled maintenance. The staff at Rolling Hills in St Joseph I was traveling in the Midwest when ‘AVA’, my 2018 Avalon hybrid was due for her scheduled maintenance. The staff at Rolling Hills in St Joseph was excellent. They even helped me with the silly new cruise design, which had no bearing on the scheduled maintenance. Pleasant, clean, and sparkling restrooms left a positive impression. More

Did not trust maintenance staff I was scheduled for alignment. Maintenance staff tried to sell me services that I did not need. I checked on maintenance schedule to show that I did I was scheduled for alignment. Maintenance staff tried to sell me services that I did not need. I checked on maintenance schedule to show that I did not need added services that he wanted to do and charge me for. I will not return. More

New purchase All the staff was very courteous and helpful. matt banks was excellent very knowleagable would highly recommend this dealership. for new purchase. All the staff was very courteous and helpful. matt banks was excellent very knowleagable would highly recommend this dealership. for new purchase. Parts and service departments are extremely helpful More

CRV service I had a very friendly man at service desk. I asked if they could check my brakes also he said “no problem” and they did. I had a very friendly man at service desk. I asked if they could check my brakes also he said “no problem” and they did. More

Light up and unhappy Was told $23 for a headlight and never mentioned the Labor would cost more than the headlight. I would have never pays $45 for a headlight. That’s why Was told $23 for a headlight and never mentioned the Labor would cost more than the headlight. I would have never pays $45 for a headlight. That’s why im not going to boy it my new car here. Going elsewhere because I felt it was dishonest. He said “you need a headlight to pass inspection “ I said how much. He said “only $23” I said okay then let’s do that. I know the bulb is not expensive so I was very shocked and Minuit upon payment too. Oh well there are other Honda dealerships. They also checked me in twice. I said I did it Larry. But he wouldn’t listen. More

Transmission issues, no help I bought a certified pre-owned CR-V for $25K in 2017. Pretty soon I noticed issues with it and reported them to the dealership multiple times. They ca I bought a certified pre-owned CR-V for $25K in 2017. Pretty soon I noticed issues with it and reported them to the dealership multiple times. They can’t get the problem to replicate, and I can’t leave my car in SJ for days on end hoping the problem will show it’s face, but I was told it was a possible transmission issue. The most prevalent issue is that it sometimes dies when backing out of the garage. It probably does this 3-4x a month randomly. I just rolled over 60K and found out that a Honda warranty is only good for 60K, so if I have transmission failure I will be liable for the replacement on a car with so few miles even though I’ve reported it multiple times. I won’t likely buy there again, so I couldn’t recommend it to others at this point. The warranty is not good. My previous cars had 100k power train warranties. I thought Honda was supposed to be superior. More

Oil change The service department employees were thorough, prompt and friendly with their service. We are return customers since 2004. We continue to return to h The service department employees were thorough, prompt and friendly with their service. We are return customers since 2004. We continue to return to have our car serviced because of the treatment we receive. More

Great Service Always easy to make an appointment, clear charges and reasonable prices. Only reason I gave 4/5 stars is they do not offer an optional valet service Always easy to make an appointment, clear charges and reasonable prices. Only reason I gave 4/5 stars is they do not offer an optional valet service for cleaning the vehicle. More

Great customer Service. Said check engine light issue was fixed. Came back on next da, same issue . 3 stars for now. Lower if they charge for diagnostic again. Said check engine light issue was fixed. Came back on next da, same issue . 3 stars for now. Lower if they charge for diagnostic again. More

Oil change and whiny noise when braking. I brought my vehicle in for an oil change. Also, had a whiny noise when braking sounded like the left rear wheel. I was greeted by Lane and he asked w I brought my vehicle in for an oil change. Also, had a whiny noise when braking sounded like the left rear wheel. I was greeted by Lane and he asked why I came in. I told him. And, he started figuring. He then told me what they would probably need to do and gave me an estimate of about 7 to 8 hundred dollars. So, I told him to do it and signed the paperwork. I waited in the dealership. Lane came back in in about 40 minutes to an hour and told me they had replaced the break pads and oil the moving parts and were able to get the calipers on the left rear wheel back in working order without having to replace them. And it only cost me about $284.00 More