Rolling Hills Auto Plaza

Lane in Toyota service always takes great care of us! They are always so friendly and explain everything that is going on with our vehicles! They are always so friendly and explain everything that is going on with our vehicles! More

They seemed polite but None of the service people that I interacted with were wearing facemasks to protect each other or their customers. Wanted to sell me over $500 of filters and such, but I can’t trust a interacted with were wearing facemasks to protect each other or their customers. Wanted to sell me over $500 of filters and such, but I can’t trust anyone who doesn’t care to protect others even as Covid numbers are spiking in our town. A hubcap must have fallen off after I drove away and is missing, perhaps not put back on correctly after inspecting the brake. The shop appeared clean. Hopefully the recalled air bag was replaced correctly but the warning light is still on. They wanted another $62-$125 just to diagnose the reason the warning light was on. I initially said OK but my husband said no, and I’m not going back until Covid is in decline here or Toyota starts requiring employees to wear facemasks when interacting with customers. Now you’re insisting I rate Amanda and I didn’t interact with a woman - so don’t blame her! More

They were friendly, helpful and explained everything to me. Steve got me in right away and the guys did a good job. I have always depended on them and they don’t disappoint. me. Steve got me in right away and the guys did a good job. I have always depended on them and they don’t disappoint. More

In October, 2019, I purchased a 2009 Jeep Liberty LTD with 70,000 miles on it. Mary, the sales gal was very nice. Paid by check, $9,582.00 for the car and proceeded to head back to central Iowa. Got 15 with 70,000 miles on it. Mary, the sales gal was very nice. Paid by check, $9,582.00 for the car and proceeded to head back to central Iowa. Got 15 miles and the car broke down. Waited an hour and they came with a tow truck and picked up the car. They did fix "that" issue with the car and drove it up to Iowa. Several weeks later had another issue with it, bad alternator and coil. The it didn't shift right, so had to change the transmission fluid and filter, then power steering went out and then replaced the rack and pinion, all told spent well over $1,100.00. Tried calling the dealership but no one returned my calls. They emplasized numerous times that the Jeep had undergone a 150 point inspection. Now my mechanic says it looks like extensive underbody rust had been painted over with black paint and he has suggested that I strongly consider getting rid of this vehicle. All of this is 100 percent true. This has been my experience with this dealership... More

I always receive the best service. I highly recommend their service and only have my toyota serviced by their team. The always keep me informed. their service and only have my toyota serviced by their team. The always keep me informed. More

Great visit to the service department. Got us in before we were scheduled and got us an estimate quickly. Service counter and parts counter employees were great. we were scheduled and got us an estimate quickly. Service counter and parts counter employees were great. More

The worst experience ever. Sent me an email that the car had gone down in price. Would not honor. Morris Smith constantly said "I don't have to do anything for you." Paperwork was wrong when I went to finan had gone down in price. Would not honor. Morris Smith constantly said "I don't have to do anything for you." Paperwork was wrong when I went to finance dept. They had incorrectly charged more. Locked my keys in car and went to use spare keys they had given me and they were the wrong keys and would not unlock car. Have been trying for 3 wks to get correct spare key. Have spoken to 4 different people and still do not have a spare key. Nobody returns calls after you drive off the lot. Terrible, Awful, Rude, Condescending Sales Managers. GO ELSEWHERE IF YOU WANT SERVICE!!!!! More

Not as professional as I would have liked but overall we are happy with our purchase. I also don’t understand why it takes sooo long, why does everything have to go through a manager, or finance, it’s j are happy with our purchase. I also don’t understand why it takes sooo long, why does everything have to go through a manager, or finance, it’s just a bottleneck. More

Billy is the reason I will buy my next Toyota at Rolling Hills, He is friendly and helpful without putting the high powered sales pressure pitch on me, and that is how I prefer to shop for a vehicle. Hills, He is friendly and helpful without putting the high powered sales pressure pitch on me, and that is how I prefer to shop for a vehicle. More

They are very good. Except for the phone answering. May need to work on answering phones or calling back quickly. Other than that they are very courteous and responds promptly. need to work on answering phones or calling back quickly. Other than that they are very courteous and responds promptly. More