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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,025 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,025 reviews

March 30, 2025

I waited 5 hours and my truck still isn’t fixed. My backup camera is still lagging. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele
Mar 31, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We apologize for the issue concerning your backup camera. Please reach out directly to chicagofeedback@napleton.autos so we can work toward a resolution together. Thank you.

March 29, 2025

Great service! ! Resolved the problem is minimal time. I highly recommend this dealership for service!! More

by Hickeyd1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman, Hector Cuevas
Mar 31, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that our team at Napleton Downtown Buick GMC provided you with great service and resolved your issue promptly! Thank you for recommending us, we truly appreciate it.

March 28, 2025

Mike is excellent in taking care of my car and very cordial. He kept me updated about the progress of repairs. More

by cvkumarmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olsen/8884
Mar 31, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Mike provided excellent service and kept you informed throughout the repair process at Napleton Downtown Buick GMC. Thank you for sharing your experience with us!

March 27, 2025

I found Mike to be extremely courteous, knowlegeable. He was so helpful and kind. My experience was like going to a big brother for help More

by Peggythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Mar 28, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Peggy, it's wonderful to hear that Mike made your experience at Napleton Downtown Buick GMC feel so welcoming and supportive. We appreciate your kind words!

March 25, 2025

Shoutout to Andrell and the finance guy whose name I can’t remember, but he worked really hard to get me the best deal. I wasn’t there super long, I felt like they really were trying to help me and not More

by amaris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrell Draper
Mar 26, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Amaris, it's wonderful to hear that Andrell and our team at Napleton Downtown Buick GMC made your first car-buying experience a positive one. Enjoy every moment with your new ride!

March 24, 2025

Todd was very professional and explained the steps to me for this visit as well as overall being courteous. More

by Tonette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Mar 25, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Tonette, we're delighted to hear that Todd provided you with professional and courteous service at Napleton Downtown Buick GMC. Thank you for sharing your experience!

March 21, 2025

My vehicle was worked on and promised to me and delivered in a timely manner More

by NurseJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Mar 24, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for stopping by to leave a wonderful review for Napleton Downtown Buick GMC!

March 18, 2025

My experience with the service dept at Napleton Downtown was excellent! Everyone I encountered From the time I called to make an appointment to when I pulled in l, down to the guy that pulled my car up for More

by cookpatlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Mar 19, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your positive experience with the service department at Napleton Downtown Buick GMC! We're glad to hear that Hector and our team provided thorough, professional, and efficient service. We appreciate your feedback and look forward to assisting you again in the future!

March 16, 2025

I had a wonderful experience with Todd! He was professional and handled my situation perfectly auto service! We be asking for him as my service guy on my future visits’ Thank you Todd! More

by ingrid.kilgore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Mar 17, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Todd provided you with such a wonderful experience at Napleton Downtown Buick GMC, Ingrid! It's great to know you'll be returning for future visits. Thank you for sharing your feedback!

March 15, 2025

Mr hector works great with people he does a great job in pleasing the customers More

by artiejohnson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Mar 17, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the kind words for Hector! We appreciate your support here at Napleton Downtown Buick GMC.

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