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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,040 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,040 reviews

April 26, 2025

He disappeared and I waited 2 1/2 hrs for oil change. Valet brought car to me no contact with service person. Will NOT return here More

by Emily Majka
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Acre
April 25, 2025

The individual dealers are respectful and seem to know what they’re doing, but the overall system seems not to be as organized as it could be. More

by dtex5128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Apr 25, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your feedback on Napleton Downtown Buick GMC. We're glad to hear our dealers were respectful and knowledgeable, but we appreciate your input regarding organization and will work on improving this aspect. We hope to provide an even better experience next time!

April 25, 2025

Very professional and fulfilled all my needs. He went above and beyond to get the car I wanted by driving to a partner site because I wanted a certain color. More

by ansphones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, James Gruman, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
April 24, 2025

Excellent experience, customer service professionals. Only dealers I trust, will see me again. Love you guys, will tell friends and family about your service and professionalism, you do something very r More

by Vincentwhaade61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zelko
Apr 25, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your positive experience with us at Napleton Downtown Buick GMC! We're delighted to hear that our team earned your trust and provided exceptional service. We look forward to welcoming you back, and we appreciate the recommendations!

April 23, 2025

fixed my issue under warranty in less than a day, tow included. well done to the whole team. More

by johnvictor56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, James Gruman, Michael Acre, Sandra Cardona, Hector Cuevas, Brian Jones, Manny Diaz
Apr 23, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We are glad to hear that our Napleton Downtown Buick GMC team provided timely service. Thanks for the shoutout!

April 19, 2025

My morning started with the seat in my 2018 Chevy Equinox stuck in a very low recline position. The automatic seat moved back and forth, up and down but would not return to upright after reclining. I immedia More

by lycummings
Recommend Dealer
No
Employees Worked With
Manny Diaz
Apr 22, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with us. It's disappointing to hear about the inconvenience and frustration you faced during your visit, especially when it comes to trust in our service recommendations. We strive for transparency and accuracy, so it's concerning that we may have missed the mark here. If you're open to discussing this further or if there's anything else we can do to assist, please feel free to reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

April 18, 2025

I had two transactions with this dealership. I am extremely satisfied with the attention given to me as we worked out the two car deals. More

by Fred.smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Frank
Apr 20, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Fred, we're delighted to hear that you had a satisfying experience with both transactions at Napleton Downtown Buick GMC. Thank you for choosing us and sharing your positive feedback!

April 18, 2025

Great service, flexible and timely. I will continue to use Napleton for all service needs. More

by Fred.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Apr 20, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Fred, thanks for the kind words for our Napleton Downtown Buick GMC team. See you next time!

April 16, 2025

The workers are very nice and professional, they display Excellent work. I will return. They did a good job on my car. More

by Woodson8449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olsen
Apr 16, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that you had a positive experience with our team at Napleton Downtown Buick GMC. It's great to know they provided excellent service on your car, and we look forward to welcoming you back in the future!

April 15, 2025

I was impressed with the hospitality and courtesy of employees compared to a year ago. The explanations and care of my car were excellent. More

by Alcorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Diaz
Apr 16, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that you noticed the improvements in hospitality and courtesy at Napleton Downtown Buick GMC. It's great to know our team provided excellent care for your car. Thank you for sharing this positive feedback!

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