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Roger Williams Chrysler Dodge Jeep Ram - Service Center
Weatherford, TX
561 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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561 Reviews of Roger Williams Chrysler Dodge Jeep Ram - Service Center
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January 14, 2022
Recently moved from Washington State and a little apprehensive to go to a new place. First time here at this dealership. Way past due to change to the oil. I was grateful for the time it took for t apprehensive to go to a new place. First time here at this dealership. Way past due to change to the oil. I was grateful for the time it took for the service, the hour they had quoted. I'd many errands to run that day Also was given a sheet with prices and what was needed for the mileage on the Jeep. That was much appreciated. Will be back and this time when the sticker says it's time. More
by Ann_123
Employees Worked With
January 30, 2020
Shelby Tengco is the BEST! We live in Mineral Wells and opt to take our vehicles to this service department because they are always accommidating and keep us updated on things! We live in Mineral Wells and opt to take our vehicles to this service department because they are always accommidating and keep us updated on things! Husband's truck had a EGR recall and the parts were scarce. Shelby kept us updated the entire time and let us know when they got the part and when it was done! Best part is he had a loaner which she had already worked out for us while they had the truck! More
by morgangulliford12
Employees Worked With
Shelby Tengco
January 13, 2020
Easiest experience I've ever had for Service!! I worked with Shelby in the Service Center; or actually she worked with me to make my Service needs "painless". I had a major issue with a newly pur I worked with Shelby in the Service Center; or actually she worked with me to make my Service needs "painless". I had a major issue with a newly purchased used vehicle, and Shelby went out of her way to repair my Jeep, and kept in constant 'contact' with me to keep me informed on the (quick) progress of the issue(s). I highly recommend you talk to Shelby if you have any Service questions on your vehicle. More
by Cowboy
Employees Worked With
Shelby Tengo
July 23, 2019
Doing just enough to get it out the door My first service dept experience here was with my 2012 2500 Ram in Nov 2018. At that time it was a oil change, tire rotation and diesel fuel service. My first service dept experience here was with my 2012 2500 Ram in Nov 2018. At that time it was a oil change, tire rotation and diesel fuel service. By the weekend I was on the side of the road due to the fuel pump fuse blowing and a 250.00 tow bill back to the dealership. (I live an hour away) They did not charge for the blown fuse as they was not sure whose fault it was. They just worked on this part of the system, it never blew before and has not since so I know whose at fault. I had purchased a oil change package so I went back for a second visit on July 2019 to have the oil changed and tires rotated. During the rotation they found two of the rear lug studs had been cross threaded from the last visit. Instead of replacing what they had damaged, they refreshed the damaged threads. I am not too happy about that, but maybe it is for the best as they did not take apart the rear end to fix it correctly. No telling what new problems I would have if that had been done! On the positive side most of the staff are friendly and the waiting area is clean with refreshments. More
by msboyd
Employees Worked With
Many
July 06, 2017
Service department is sub par When I purchased my 2015 Ram 2500, I asked salesman about service department. He told me that things were unstable but with the new complex opening s When I purchased my 2015 Ram 2500, I asked salesman about service department. He told me that things were unstable but with the new complex opening soon that it would get better. After almost 2 years things are no better and maybe a little worse. I called to make an appointment today (7/6/2017) for a Safety Recall that stated 1hour for repair. July 13th was the soonest appointment day. I was told to drop it off first thing in the morning and it would be done by end of day. I was also told if i needed a vehicle that I could go to Enterprise Rental and for $50.00 I could rent a vehicle for the day. What xx! I am done with Roger Williams period. I will drive an hour south to another Chrysler dealer for service. More
by RWM
Employees Worked With
Female service advisor
June 27, 2017
Return Buyer I have purchased five trucks from here. Not every experience has been perfect. I can tell you that they have bent over backwards to keep me as a cus I have purchased five trucks from here. Not every experience has been perfect. I can tell you that they have bent over backwards to keep me as a customer and to ensure my satisfaction with them. From the used car manager Kent and salesperson Inis to service MGR Sean, they've all gone above and beyond. In a world where nobody is perfect, these people try. That's all I can ask of them. More
by Rambuyer
April 17, 2017
A badly run dealership This place refuse service to me for filing a complaint about a truck that could not fix so I go into the day and they tell me I cannot come back that' This place refuse service to me for filing a complaint about a truck that could not fix so I go into the day and they tell me I cannot come back that's fine me all my employees all my friends and anyone else I meat we'll all go to the new and great Ram country Mineral I have not bought two from them and then no problems with anyone out of that dealership they are running that place great they run it like a business More
by David Routte
Employees Worked With
Robert your so-called GM
March 28, 2017
Once Sale is made they do not care! Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will help me or even respond. They just keep saying my inquiry is in the system. With a full time job and just having a baby, I now have to physically go in and have these useless people help me. More
by Alfred Rodriguez
Employees Worked With
Justin from financing, Tommie the sales man won't respond either
January 17, 2017
Awesome service My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where I should get it fixed they recommended Roger Williams Dodge Collision center in Weatherford Tx. I sent the car there, as soon as it arrived Shelbie called to let me know they had received it, she said she would let me know weekly the process of my car, then received a call from collision center manager to let me know they will take good care of my car. The car was fixed to new condition and I could not tell it had been wrecked, it was amazing service. Received lots of communication. Awesome job, I would recommend them to my friends. Good customers service is hard to get these days. 👍 More
by Happy123
Employees Worked With
Shelbie
July 23, 2016
No communication/unproffesional Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transfer Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transferred and place on hold for an hour. They advised us to to just drive the truck with the check engine light on until we could bring the truck back in which they knew would be 2 weeks due to work. More
by Jacmartin86
Employees Worked With
Multiple
