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Roger Williams Chrysler Dodge Jeep Ram - Service Center
Weatherford, TX
457 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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457 Reviews of Roger Williams Chrysler Dodge Jeep Ram - Service Center
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July 06, 2017
Service department is sub par When I purchased my 2015 Ram 2500, I asked salesman about service department. He told me that things were unstable but with the new complex opening s When I purchased my 2015 Ram 2500, I asked salesman about service department. He told me that things were unstable but with the new complex opening soon that it would get better. After almost 2 years things are no better and maybe a little worse. I called to make an appointment today (7/6/2017) for a Safety Recall that stated 1hour for repair. July 13th was the soonest appointment day. I was told to drop it off first thing in the morning and it would be done by end of day. I was also told if i needed a vehicle that I could go to Enterprise Rental and for $50.00 I could rent a vehicle for the day. What xx! I am done with Roger Williams period. I will drive an hour south to another Chrysler dealer for service. More
by RWM
Employees Worked With
Female service advisor
Helpful June 27, 2017
Return Buyer I have purchased five trucks from here. Not every experience has been perfect. I can tell you that they have bent over backwards to keep me as a cus I have purchased five trucks from here. Not every experience has been perfect. I can tell you that they have bent over backwards to keep me as a customer and to ensure my satisfaction with them. From the used car manager Kent and salesperson Inis to service MGR Sean, they've all gone above and beyond. In a world where nobody is perfect, these people try. That's all I can ask of them. More
by Rambuyer
April 17, 2017
A badly run dealership This place refuse service to me for filing a complaint about a truck that could not fix so I go into the day and they tell me I cannot come back that' This place refuse service to me for filing a complaint about a truck that could not fix so I go into the day and they tell me I cannot come back that's fine me all my employees all my friends and anyone else I meat we'll all go to the new and great Ram country Mineral I have not bought two from them and then no problems with anyone out of that dealership they are running that place great they run it like a business More
by David Routte
Employees Worked With
Robert your so-called GM
March 28, 2017
Once Sale is made they do not care! Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will Bought a Jeep and got a $2,000 extended warranty, after being told I could cancel. After a week of thinking it over I decide to cancel it. No one will help me or even respond. They just keep saying my inquiry is in the system. With a full time job and just having a baby, I now have to physically go in and have these useless people help me. More
by Alfred Rodriguez
Employees Worked With
Justin from financing, Tommie the sales man won't respond either
January 17, 2017
Awesome service My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where My daughters car was involved in a major accident she was rear ended and pushed into another can. Geico said it was fixable, so I asked friends where I should get it fixed they recommended Roger Williams Dodge Collision center in Weatherford Tx. I sent the car there, as soon as it arrived Shelbie called to let me know they had received it, she said she would let me know weekly the process of my car, then received a call from collision center manager to let me know they will take good care of my car. The car was fixed to new condition and I could not tell it had been wrecked, it was amazing service. Received lots of communication. Awesome job, I would recommend them to my friends. Good customers service is hard to get these days. 👍 More
by Happy123
Employees Worked With
Shelbie
July 23, 2016
No communication/unproffesional Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transfer Waited on hold for an hour to get an update on our truck. Was told truck would be ready Thursday but when we called for update no answers and transferred and place on hold for an hour. They advised us to to just drive the truck with the check engine light on until we could bring the truck back in which they knew would be 2 weeks due to work. More
by Jacmartin86
Employees Worked With
Multiple
December 31, 2015
Roger Williams Auto Repair Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. Recently, I put a vehicle in the Roger Williams auto repair shop. To this date, it has been there 11 days longer than the estimated completion date. I can't seem to get a straight answer as to why it's taking so long or when it will be completed. I have called to speak with the general manager twice but have been transferred to the service manager, Robert, who obviously could care less and said he would have the auto body manger call me. That was 2 days ago and he still hasn't returned my call, obviously because he still has no idea when the vehicle will be done. This is the worst service I have ever received from any dealership I have ever done business with. I you need body work, take your vehicle somewhere else, unless you like to be jerked around and frustrated.....Roger Williams Dodge is in business for themselves, not for the customers. More
by lane54
Employees Worked With
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