Roger Williams Chrysler Dodge Jeep Ram - Service Center

The service was fine, but when cashed out, I asked to speak to my McKenzie as I received a recall notice for the clutch. Apparently, it can catch fire and there is currently no remedy. Miriam cashed me o speak to my McKenzie as I received a recall notice for the clutch. Apparently, it can catch fire and there is currently no remedy. Miriam cashed me out and when I asked her, she said "I am only a cashier." That's fair. I asked her to take down my number to have McKenzie call me so I can understand what this means for me, my car and my safety. She took my name and number on a blue sticky note and advised she would have her call me. However, the next day only Miriam called me and left a message about completing the survey and to follow-up on my service. However, no follow-up on the main issue of the recall notice. That seems pretty important. Therefore, the survey received a 1-star. I am still waiting on that follow-up about the clutch recall. Thank you. More

Because of the service of the service department and the people is the reason that we keep coming back. people is the reason that we keep coming back. More

Made 5 trips into Weatherford to get an oil change Called and left message for the manager and never heard back from him Called and left message for the manager and never heard back from him More

They got the job taken care of quickly and efficiently And I didn't have to wait long for it to be done And I didn't have to wait long for it to be done More

If you want your vehicle to constantly leak after it has been "repaired" take it to this service department. 3 repair attempts on my 2021 Jeep Wrangler to fix a coolant issue. At first im told that the cool been "repaired" take it to this service department. 3 repair attempts on my 2021 Jeep Wrangler to fix a coolant issue. At first im told that the coolant leak doesnt exist, takes one of their external companies to find the leak (shoutout to Sean at Jackelope, hes awesome). After they replace the water pump and 2 coolant reservoirs it still leaks! Contacted Jeep customer care to call the dealership and ask them to speak to them and now im being told by Ray the "Service Manager" that they have exhausted all options and that i should find a different dealer. I'd definitely come here if you dont want your calls returned and if you want to have to physically go to the dealership to find out whats going on with your vehicle. More

I brought in my 2002 Jeep Grand Cherokee for Safety Recall R06 (Airbag ORC Replacement). The first appointment I dropped off the vehicle and received a rental, which was covered by FCA under the recall Recall R06 (Airbag ORC Replacement). The first appointment I dropped off the vehicle and received a rental, which was covered by FCA under the recall. A couple of days pass as they order parts and perform the maintenance. I return to my vehicle once they stated the Safety Recall was completed. The airbag light was still on, they couldn't tell me what DTC was associated with the light so I checked it myself. The DTC's were airbag DTC 54 and 55 (Side impact sensor internal fault). Safety Recall R06 instructs the dealership to replace impact sensors should they have any DTC's on them. R06 also states, at least twice, NOT to replace the front impact sensors, which they boasted and were proud about replacing. They stated "the tech has done hundreds of these recalls and always replaces the front sensors". I explained why I felt the recall maintenance was not completed to the tech when I picked up my vehicle. He maintained his narrative that the recall was satisfied and if I wanted them to look into it further it would be a minimum of $300.00. As weeks go by while I work with FCA customer care and the dealership service manager I am forced to drive a vehicle with faulty airbags. After several weeks and numerous phone calls and arguing I convinced the dealership to take another look at the vehicle. Upon their second look they initially maintained that the recall was satisfied and that the front sensors were replaced. I pleaded with the service manager once more to check the DTC's and review the NHTSA/FCA Safety Recall R06 instructions to replace the side impact sensors. They finally do, now the vehicles airbags are functioning and all is well. I just wonder, how many hundreds of WJ's are out there that had this maintenance done incorrectly and either don't know or didn't push hard enough to have it done correctly. How was this even able to get to this point? Shouldn't every dealership be held to the same standard of completing every single step outlined in a Safety Recall? What a frustrating endeavor. On a side note, I will admit, other than arguing that they were right when they most certainly were not, the dealership employees were very professional and civil in dealing with me. More

Recently moved from Washington State and a little apprehensive to go to a new place. First time here at this dealership. Way past due to change to the oil. I was grateful for the time it took for t apprehensive to go to a new place. First time here at this dealership. Way past due to change to the oil. I was grateful for the time it took for the service, the hour they had quoted. I'd many errands to run that day Also was given a sheet with prices and what was needed for the mileage on the Jeep. That was much appreciated. Will be back and this time when the sticker says it's time. More

Shelby Tengco is the BEST! We live in Mineral Wells and opt to take our vehicles to this service department because they are always accommidating and keep us updated on things! We live in Mineral Wells and opt to take our vehicles to this service department because they are always accommidating and keep us updated on things! Husband's truck had a EGR recall and the parts were scarce. Shelby kept us updated the entire time and let us know when they got the part and when it was done! Best part is he had a loaner which she had already worked out for us while they had the truck! More

Easiest experience I've ever had for Service!! I worked with Shelby in the Service Center; or actually she worked with me to make my Service needs "painless". I had a major issue with a newly pur I worked with Shelby in the Service Center; or actually she worked with me to make my Service needs "painless". I had a major issue with a newly purchased used vehicle, and Shelby went out of her way to repair my Jeep, and kept in constant 'contact' with me to keep me informed on the (quick) progress of the issue(s). I highly recommend you talk to Shelby if you have any Service questions on your vehicle. More

Doing just enough to get it out the door My first service dept experience here was with my 2012 2500 Ram in Nov 2018. At that time it was a oil change, tire rotation and diesel fuel service. My first service dept experience here was with my 2012 2500 Ram in Nov 2018. At that time it was a oil change, tire rotation and diesel fuel service. By the weekend I was on the side of the road due to the fuel pump fuse blowing and a 250.00 tow bill back to the dealership. (I live an hour away) They did not charge for the blown fuse as they was not sure whose fault it was. They just worked on this part of the system, it never blew before and has not since so I know whose at fault. I had purchased a oil change package so I went back for a second visit on July 2019 to have the oil changed and tires rotated. During the rotation they found two of the rear lug studs had been cross threaded from the last visit. Instead of replacing what they had damaged, they refreshed the damaged threads. I am not too happy about that, but maybe it is for the best as they did not take apart the rear end to fix it correctly. No telling what new problems I would have if that had been done! On the positive side most of the staff are friendly and the waiting area is clean with refreshments. More