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Roger Williams Chrysler Dodge Jeep Ram - Service Center

Weatherford, TX

4.5
646 Reviews

646 Reviews of Roger Williams Chrysler Dodge Jeep Ram - Service Center

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July 27, 2024

McKenzie has great customer service skills. She explained in detail the work to be performed. She is very pleasant to work with. More

by TWILDER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Jul 29, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're delighted to hear that McKenzie provided excellent service and clear explanations at Roger Williams Chrysler Jeep Ram Dodge. Thanks for sharing your positive experience!

July 25, 2024

My vehicle was leaking oil all over our garage floor after I had the oil change. I came in the next day because of it. Also all the service issues that we have had worked on, we are still having issues More

by drsheilanixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Joe Miller - Service Director - 8175960050

July 24, 2024

Service team bent over backwards to ensure my satisfaction. The pickup and drop off is a game changer. More

by GMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Jul 24, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're delighted to hear that our service team at Roger Williams Chrysler Jeep Ram Dodge went above and beyond for you! Thanks for highlighting the pickup and drop-off service—we're glad it made a difference!

July 24, 2024

Leland is a great gentlemen who provided excellent customer service, follow up and professionalism from start to finish. Thank you sir and it was a pleasure working with you, look forward to working w More

by Joe Kovach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland
Jul 24, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Joe, we're delighted to hear that Leland provided such excellent service at Roger Williams Chrysler Jeep Ram Dodge. Thanks for the kind words and we look forward to assisting you again in the future!

July 24, 2024

Great service. Definitely a great experience. Thank you as always. The staff is the best. More

by HOLLIE5510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 24, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Hi Hollie! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service at Roger Williams Chrysler Jeep Ram Dodge. Our staff strives to provide the best possible service, and we're glad to know we're meeting your expectations.

July 24, 2024

Have always helped me and seem like friendly service coffee could be a little better More

by allenjd1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Coursey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We appreciate the kind rating and feedback. If there is anything we can do better, please don't hesitate to reach out. Thank you! - Roger Williams Chrysler Jeep Ram Dodge

July 22, 2024

Friendly service advisors, service finished quicker than advised it’d take. An overall great service for my truck. More

by nelda.walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland -service dept
Jul 23, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Nelda, we're delighted to hear you had a great experience with our service team at Roger Williams Chrysler Jeep Ram Dodge. Thanks for the positive feedback!

July 21, 2024

2 hours for an oil change at 8:00 in the morning is too long. More

by patdoug54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for the review. We apologize for the extended wait time you experienced and will make sure this feedback gets addressed with our team so we can take steps to improve our efficiency moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Thanks again, Joe Miller - Service Director - 8175960050

July 21, 2024

Excellent experience, Kyle was very, very helpful and respectful. He went out of his way to make sure my truck received the proper care according to the recommended service More

by 9110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
Jul 23, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for sharing your excellent experience! We're glad to hear Kyle provided such helpful and respectful service at Roger Williams Chrysler Jeep Ram Dodge. Your truck is in good hands with us!

July 20, 2024

Service department cuts corners left and right. Does NOT fixes or takes care of whatever issue you have with your brand new vehicle. More

by DIZZYTIGER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Domeniq Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

This feedback is very concerning to receive. We strive for thorough and reliable service, so your review is disappointing. Please reach out directly so we can address this issue properly. Thank you, Joe Miller - Service Director - 8175960050

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