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Roger Williams Chrysler Dodge Jeep Ram - Service Center

Weatherford, TX

4.5
670 Reviews

670 Reviews of Roger Williams Chrysler Dodge Jeep Ram - Service Center

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August 23, 2024

had issues with getting my bill correct. I had to call them to get the receipt, and that took about 15 min. Overall it appears there needs to be more over site from leadership or something. More

by HIGHCLASSPERFORMANCEANDFAB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager.... Joe?
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Aug 26, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We apologize for the inconvenience you experienced with your billing and receipt. We strive to provide efficient service, so it's disappointing to hear about this delay. Your feedback is valuable, and we will address it internally to improve our processes. If you have any further concerns or questions, please reach out at your convenience. Thank you, Joe Miller - Service Director - 8175960050

August 22, 2024

This was our first time buying a vehicle from Roger Williams. I have to say it was a fantastic experience. Branson Gilley was awesome to work with as well as all of the staff there. I traveled 4 hou More

by brendnattx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tengco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branson Gilley - 5 Stars
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Aug 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're delighted to hear that Branson and the team at Roger Williams Chrysler Jeep Ram Dodge made it worth the trip. Enjoy your new vehicle and safe travels!

August 22, 2024

They service on my Jeep Cherokee was great. It was done very quickly and everyone there was very professional and friendly. More

by Lindawelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad to hear that the service on your Jeep Cherokee was quick and professional at Roger Williams Chrysler Jeep Ram Dodge. We appreciate your feedback!

August 22, 2024

Juan was very helpful and informative. He kept me advised as to the progress of my car. More

by Susan Salter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, michele
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Aug 22, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you, Susan! We're glad you had a great visit with Juan and look forward to seeing you again! - Roger Williams Chrysler Jeep Ram Dodge

August 21, 2024

BAD SERVICE TOO MUCH TIME 15 DAYS TO KNOW WHTS HAPPENNING WITH THE TRUCK YOU DONT HAVE TECNICHIAN More

by santafeterra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Garcia
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Aug 26, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for reaching out. I'm concerned to see this review and would like the opportunity to address your concerns in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Joe Miller - Service Director - 8175960050

August 18, 2024

The service department has been fantastic to work with. My Service Advisor, Leland, went above and beyond to take car of my vehicle quickly. More

by kaps948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland , Service Advisor
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Aug 20, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're delighted to hear that Leland and the service team at Roger Williams Chrysler Jeep Ram Dodge provided exceptional care for your vehicle. Thanks for sharing your positive experience!

August 16, 2024

Nothing is ever perfect but with all the challenges my vehicle is now working and running as good as ever. 502675 miles and counting Thanks to all who got us here More

by art25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leeland
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Aug 19, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're delighted to hear that our Roger Williams Chrysler Jeep Ram Dodge team could get your vehicle running smoothly again. Thanks for trusting us with your car's care and please don't hesitate to reach out if there's anything else we can do for you!

August 16, 2024

The write up, follow up, repair, and delivery process were all Great. Thank You for the good experience. More

by markwardsr919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland, Randall, Fish and all the other technicians who were involved with the repair.
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Aug 19, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

It was our privilege to serve you, Mark! Please don't hesitate to reach out if we can be of service again in the future! - The Roger Williams Chrysler Jeep Ram Dodge Team

August 16, 2024

Truck is still throwing the error message the day after picking it up from service dept. More

by denver.smith2
Recommend Dealer
No
Employees Worked With
Service Dept
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Aug 20, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

Thank you for reaching out. I'm sorry to hear you're still experiencing issues with your vehicle. Please contact me directly so we can discuss the situation further and work toward an appropriate resolution. Respectfully, Joe Miller - Service Director - 8175960050

August 15, 2024

My wife had an excellent visit to the service center to get the aux battery replaced on our '19 Pacifica. Service advisor Kyle Smith was very good, very nice, a real joy to work with per my wife Sharese - More

by kekepple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
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Aug 16, 2024 -

Roger Williams Chrysler Dodge Jeep Ram responded

We're delighted to hear that Kyle provided your wife with such excellent service during her recent visit here at Roger Williams Chrysler Jeep Ram Dodge! Thanks for choosing us and we'll see you again next time!

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