Roger Williams Chrysler Dodge Jeep Ram - Service Center

Great service and completed ontime. Leland is very easy to work with, work performed as expected Leland is very easy to work with, work performed as expected More

Everyone has a great positive attitude and a very professional environment.. The dealership was extremely clean. professional environment.. The dealership was extremely clean. More

The repair took a little longer than I would have liked but it was done and Leland was able to get everything covered under secondary warranty. The shop is short on technicians so I was understanding of t but it was done and Leland was able to get everything covered under secondary warranty. The shop is short on technicians so I was understanding of the length of the repair. I would check on it and was always met with an update on where my truck was in line. The technician even came out to explain some other stuff he found and they took care of on top of the root repair. More

Leland took excellent care of my service. Did everything I asked to be done. Thanks Did everything I asked to be done. Thanks More

They were so nice and helpful and greeted you you with a smile on their faces smile on their faces More

Joe went above and beyond. Kyle was fantastic in his communication with me. That had everything done promptly. As good as it gets. Kyle was fantastic in his communication with me. That had everything done promptly. As good as it gets. More

Roger Williams Dealership is the best we’ve ever used. They always put the needs of the customer first. From. Sales to service we wouldn’t go anywhere else. They always put the needs of the customer first. From. Sales to service we wouldn’t go anywhere else. More

They are always so friendly! Leland always communicates what is going on and always gets what I need done in a timely manner. I also love their pick up and delivery service! Leland always communicates what is going on and always gets what I need done in a timely manner. I also love their pick up and delivery service! More

I purchased my 2018 Ram 3500 from Roger Williams brand new with all the typical dealer promises. "come in for service and we will place you in a loaner car anytime." I also purchased the extended warran new with all the typical dealer promises. "come in for service and we will place you in a loaner car anytime." I also purchased the extended warranty that has the 100,000 mile limitation. Not once have I gotten a loaner and now on my last visit I was told by my service adviser Leland that I had to leave my truck there for 9 days before it would even be looked at. He informed me that they cant do appointments because of the no shows. Since I'm waiting nine days before it gets looked at it does not appear that your hurting from business from the no shows. When dropping off my truck the tv screen on the ceiling had several names on it showing their appointment times. Very odd. My back up camera still does not work due to an intermittent short that never does it while at the dealership for two years now. Leland was my service advisor as well for that issue and I did video the issue two years ago and emailed Leland when it did it the last time. The email I sent was dated 8/2/2021. He did find that email. This last time it did it on my way home and I emailed Leland the new video to which he still has not responded. I am a local insurance agent of 35 years and my clients are important to me. Last week Leland called my office to verify coverage on one of our mutual clients. While verifying coverage Leland informed me that our client needed a loaner car and just needed to verify coverage before letting them leave from dropping off their vehicle needing service. I did not bring up how I never get a loaner because that would lack professionalism and I do not believe in causing issues between my client and your dealership. But, since you sent me this survey maybe you can take this information and use it to improve some issues with your service department or at the very least improve communication. This is not a knock on Leland as he is professional and nice. I am sure he is just doing as told from management. More

I have purchased two Rams from great salesmen taking less than 2 hours each.Lealand is very nice in the service dept. The Dealership seems very clean. I have no reason to go anywhere else. Both sales people than 2 hours each.Lealand is very nice in the service dept. The Dealership seems very clean. I have no reason to go anywhere else. Both sales people no longer work at this dealership. More