Roger Dean Chevrolet

Service is Horrible. The service dept ruined my original review. This is my 1st service on my new 2022 Silverado. The lack of respect displayed by Richard in front of his The service dept ruined my original review. This is my 1st service on my new 2022 Silverado. The lack of respect displayed by Richard in front of his boss Gary was unacceptable. The wait to get the appt , the actual appt itself , and now the lack of communication and no consideration for my time is unacceptable. DO NOT Give your business to this Dealership until they fix the service dept !!! More

Horrible service, took my vehicle in for scheduled appointment, called at 430 to find out if it was repaired only to find out they never looked at it and never called to let me know. Scheduled another appointment, called at 430 to find out if it was repaired only to find out they never looked at it and never called to let me know. Scheduled another appointment and told the service advisor the the A/C was blowing intermittently and the last time this happened it was the resister under the dash, $1,200 later went to pick up the vehicle and the air was not working. Tech told advisor that I could bring it back on Monday, took it in and found out the advisor called in sick and no one else knew anything, was told they would get it in and call later to let me know why ac wasn’t working. Day 2 and I still have not gotten a call. More

Terrible service poor communication. Gm vehicle with slipping transmission with 11,000 miles left on full GM power train warranty. Refusal to honor warranty. Told me it was normal aft Gm vehicle with slipping transmission with 11,000 miles left on full GM power train warranty. Refusal to honor warranty. Told me it was normal after trying to fix it with new valve body. Run away from this dealer in every way More

VERY DISSAPOINTING PLACE TO DO BUSINESS Today I decided to nip my transmission troubles in the butt and buy a used car. I found one I liked online and inquired. the internet manager called me and i decided to nip my transmission troubles in the butt and buy a used car. I found one I liked online and inquired. the internet manager called me and is a super great guy. I called one of my credit card companies and they offered to give me a great rate on my card that matched or beat the percentage rate at any dealership in the area. which means I wouldn't have to go through the approval process and I could get through the business office process faster. I went to ROGER DEAN CHEVROLET IN CAPE CORAL and met with the internet manager. They offered what I needed on my trade and I was ready to rock. then I was notified that they do not take credit cards for over 3 grand but he was sure he could get it done but had to get authorization. he had to leave early for the day and the GM had to call Roger Dean the owner to get the authorization so I left with instructions to be back tomorrow morning to wrap up the deal. after being home a little while the internet manager called me and said the company refused to use a credit card for the sale. feeling like I wanted to say go jump in a lake I kept cool and said ask them if they will let me pay with my credit card if I offer to pay the 3.5% that THEIR credit card company charges and call me back. he called back and said they still decline to do business with a customer using a credit card for over 3 grand. Can you imagine being rich enough to be that much of a JERK and let a customer buy elsewhere for a little over a $300 credit card processing fee and to be even more of a JERK and still say no even when I offered to pay it. More

If you're in the market for a new car avoid this place like the plague. They do not honor General Motors Warranty and they are Professional Liars. I am a GM shareholder and wish I didn't have to say any like the plague. They do not honor General Motors Warranty and they are Professional Liars. I am a GM shareholder and wish I didn't have to say anything derogatory but the people at this Dealership are Snakes - They need lessons in Business Ethics. Definitely look elsewhere! More

I took my 2012 GMC Terrain for a recall and after A half hour they call me telling me that the timing chain had to be replace an that motor had no oil. Right in Roger Dean's parking lot befor driving off I hour they call me telling me that the timing chain had to be replace an that motor had no oil. Right in Roger Dean's parking lot befor driving off I check the oil was fine. More

Still under warranty and they want to charge me to fix Still under warranty and they want to charge me to fix it. Go somewhere else to buy a vehicle. All they want is your money and push you out the door. Still under warranty and they want to charge me to fix it. Go somewhere else to buy a vehicle. All they want is your money and push you out the door. More

I fully intended to buy a different make, a used car, at another dealership, but in usual fashion, my husband wanted that least visit Chevy before making a purchase. Cue my visit to Roger Dean and introduct another dealership, but in usual fashion, my husband wanted that least visit Chevy before making a purchase. Cue my visit to Roger Dean and introduction to Vinny. I explained my situation and what I (thought I) wanted to look at. Vinny asked thoughtful, no pressure questions just trying to get a lay of the land and in the 35 mins-1 hr I was there he was kind, patient, actively listened to me, got to know me, and did not put any pressure...but without making me feel unimportant knowing I was likely to buy this other vehicle. Needless to say, I raved about Vinny and my experience to my husband and the next day my husband visited and came away with a great impression too. We ended up buying a brand new car from Roger Dean....all because of the experience. We would definitely return! More

Been here twice and screwed both times. First time on the repair they broke the replacement door panel and tried to glue then lied about repair they broke the replacement door panel and tried to glue then lied about More

Poor customer service. Had my one year old car for over 2 weeks ..... bought 4 new rims because all 4 rims were bent. They can’t explain how it happened And I have to pay to get my old rims back... what a sc weeks ..... bought 4 new rims because all 4 rims were bent. They can’t explain how it happened And I have to pay to get my old rims back... what a scam.... More