Roger Burdick Audi

We were very happy with the service provided by Antonio and Billy in finding the vehicle of our choice. and Billy in finding the vehicle of our choice. More

The dealership and employees are very professional and responsive. The search for a new car was very smooth! responsive. The search for a new car was very smooth! More

Super, everyone was super helpful, finding the car that we wanted, and the extras that we requested. Great service and follow-up all through the process from beginning to end. Thank you we wanted, and the extras that we requested. Great service and follow-up all through the process from beginning to end. Thank you More

By far the worst experience I have ever had. Do not purchase from Audi Cicero. They sold me a used Audi that spent more time in the shop than it did in my driveway! The sales manager Nate is n Do not purchase from Audi Cicero. They sold me a used Audi that spent more time in the shop than it did in my driveway! The sales manager Nate is not easy to work with and unreasonable. Kent in the service department is great. Would not recommend it to anyone. More

No help and took like 40 minutes to see how much trade in be and the car was sold that we made appointment for be and the car was sold that we made appointment for More

confusion is best described there at best. .... not sure why i keep going there to look at cars .... not sure why i keep going there to look at cars More

I have a difficult time being negative but Burdick Audi is by far the WORST dealer I have EVER had the misfortune to encounter in my life! It all started 5 weeks ago when I saw a 2 door coupe I wanted $12 is by far the WORST dealer I have EVER had the misfortune to encounter in my life! It all started 5 weeks ago when I saw a 2 door coupe I wanted $128,000.00 Now one would have to say for Syracuse that’s a hefty summer car but, I have the cash so I tried to contact sales. 3 weeks later, 5 trips to the dealer and NO contact, nobody returned my calls. Then I finally get through and some sassy office gal reads me the riot act when Im ready to write a check for a toy! Week 4 - I get an appt. to see the car up close they called it. All I wanted to do was write a check and go home. it rained that day a message I should have seen. I called back today and the message said for a great sales experience press 2. I did then a male answers the phone and I asked for Nate. The male on the phone asked with a attitude, what is this call in reference too? I had a friend in the care who owns the most expensive Audi in NYS. He looked at me in absolute disbelief. I said to the male are you serious? He said yes I responded this way I have been trying to buy this car for 5 weeks just write a check and go home. The message said press 2 for sales and I did and then I asked for Nate and you demand to know what I want? He then said oh ok Now if I can’t write a check for a $128,000.00 Audi then what happens when it needs service do I have to send it to Germany? Then to make matters crazy I die on hold. The worst auto dealer ever in my life! I own 2 helicopters 1.7 million each and when they need service they are at my home in 4 hours. I don’t ask for any special treatment just treatment! I’m sorry but people need to know MIB More

Amazing Service I’m completely amazed by the level of service here. I would recommend this service center toanyAudi owner. They’ve fast and extremely professional. I’m completely amazed by the level of service here. I would recommend this service center toanyAudi owner. They’ve fast and extremely professional. The customer service people are the best I’ve ever dealt with, bar none!. Yoshi is incredibly friendly and helpful, very professional. I live over 100 miles away and I will never take my Q5 To any other service shop. These people are the real deal. The facility is clean and comfortable. The shop is crazy cool and clean. If I were a service tech I would want to work in this shop, it’s like something out of a mechanics dream. More

Roger Burdick Lincoln I purchased my Lincoln MKX from Drivers village Lincoln in 2011 and since then had my car service at that location. Just recently spending over $1000. I purchased my Lincoln MKX from Drivers village Lincoln in 2011 and since then had my car service at that location. Just recently spending over $1000.00 on service. I’ve recommended drivers village to co-workers some who had purchased New Lincoln’s from this dealership. I’m going to retire soon and notice a used van on their web site so I made a inquiry and appointment to check the van out for myself. When I arrived the salesman and myself drove around the lot looking for the van and could not find it. I was told by both sales manager and the salesman that they would get back with me. I never heard from either of them again. I’m very disappointed that after 8 years I was treated this way. I of course will no longer do business with this company. More

service greatest service experience we have had in 69 years of auto ownership everybody very friendly we would recommend this dealership to anyone who needs a greatest service experience we have had in 69 years of auto ownership everybody very friendly we would recommend this dealership to anyone who needs any service done to their audi More