Roger Beasley Mazda Central

This is the best experience I've had with a dealership all around. I would highly recommend this dealership, and that's despite my cynicism with the automotive sales/service industry, so that's saying som all around. I would highly recommend this dealership, and that's despite my cynicism with the automotive sales/service industry, so that's saying something. They're definitely doing something right. I usually expect pushy salesmen, sleazy sales tactics, and unknowledgeable service advisors that communicate poorly. Instead this is what I found: Sales: Our salesman Cy Stone was very level headed, cool, and casual. He didn't try to push us in any direction, he simply helped us search for the specific cars and features we were looking for and let the cars, features, and prices do the talking without any of the xx you typically find at some dealers. It was great to feel he was there to facilitate the process, not to manipulate us into buying something. Cy made us feel comfortable and we were able to buy the car we wanted. Service: Our service representative Matthew Swarztkopf was very courteous and a good communicator. He operated with a sense of urgency that I haven't gotten at other dealers. He made me feel like I was actually important and valued, instead of just another line item to process for the day. I appreciate that is hard to do when he's handling so many customers every day, and that's good customer service. I really loved that this service center sends you a detailed video showing the work they're doing and explaining at a good level of detail what's happening. As someone who works on cars himself, it's great to see the mechanic actually doing their job properly and putting in attention to detail. I could even see in the video that they draped a protective towel over my car just so the battery charger cable doesn't touch the paint. I can never get enough info from other dealers about what they did or found on my car. Usually other service advisors give me very unclear summaries, I cannot get information directly from the mechanic, and I sign an invoice with a 1 sentence summary of the work done. This mechanic, however, wrote a nicely detailed report in the invoice describing everything he tried when diagnosing the electrical problems I had. Beyond: The general manager Eric Smith was really the star of our experience. We had an unfortunate incident with a car we purchased from them, and Eric went WAY WAY out of his way to help us find a solution. He went so out of his way to help us that I can't even describe it here because it's not the level of service that he can give to everyone, so I will not reveal what he did for us. But it just shows that Eric truly cares about customers as people, not just as a business, and I'm certain that mentality shows through in the way this dealership runs their business. I am not surprised that my experience with their sales and service departments have been great. Really beyond expectations, and I have pretty high expectations. More

Michael was very responsive and straightforward throughout the entirety of our car buying process. I drove from Houston and would be willing to again when I need a car again in the future. throughout the entirety of our car buying process. I drove from Houston and would be willing to again when I need a car again in the future. More

We’ve purchased 2 vehicles from Roger Beasley, the first was 8 years ago and it went okay but just a year after buying the vehicle the paint began to oxidize (vehicle was 6 years old) and the door locks sto was 8 years ago and it went okay but just a year after buying the vehicle the paint began to oxidize (vehicle was 6 years old) and the door locks stopped working. This year we decided to buy a Mazda so we found the one we liked at Roger Beasley Mazda Central. We came in and decided to purchase the vehicle. We waited over an hour for our trade in to be assessed. We accepted their trade in value and was presented with a price sheet that included warranty charges of $2000 and $1000 that we never discussed. I told them to remove those options. Another 30 minutes later they brought a new price list with a price reduction of $1000 and a charge of $2172 for their warranty. It was easy for them to reduce the price because our car is a repaired hail vehicle. I decided to purchase the wrap warranty (although I did not care for the way it was presented to me, it was confusing) along with their $700 maintenance plan. We did a wire transfer from our bank to them on Friday around 3:00. The salesman, Nawaar, said that he would be in communication with us, he wasn’t. The wire cleared Saturday morning. I did not hear from Nawaar, so I texted him at 2:24 on Saturday. He said he would get back to me, he didn’t. I texted him again. I texted him on Monday morning, hours later he responded that our car was ready. We came to the dealership at 12:30. It took 2 hours to finish our paperwork. Nawaar told us our car was ready but it was not washed nor fueled. He went and filled the tank and come in and told us our car was ready. He did not show us to our car so we tried to find it with the key fob. We couldn’t find it so we had to ask another salesman. Once we got in our car we noticed 2 sets of keys for other vehicles on the lot. We were kind enough to return them. I could not recommend this dealership. More

Large selection of vehicles. Michael Martinez was patient and helpful with test drives and arranging our purchase. Thank you. Michael Martinez was patient and helpful with test drives and arranging our purchase. Thank you. More

Really well organized. Great coordination among service staff. Service manager even came over to say hello. Routine service from my Mazda CX-5. Have been delighted from Great coordination among service staff. Service manager even came over to say hello. Routine service from my Mazda CX-5. Have been delighted from the moment I bought the car from them two years ago. Offered me a loaner car to get home. Highly recommend. More

Wonderful dealership great people and service. Roger Beasley does great work. Totally happy with service. Roger Beasley does great work. Totally happy with service. More

Previous review from Google: This location is outstanding. I moved to Austin in July and needed 2 new front tires and to save on cost, I went to Discount Tire. They completely messed up my alignm outstanding. I moved to Austin in July and needed 2 new front tires and to save on cost, I went to Discount Tire. They completely messed up my alignment and stated they nothing was wrong and stated I must have hit something. They do not do alignments and sent me to a place they work with which rotated my tires and stated the alignment was fine but the car continued to pull sharply. With my line of work as a mobile physician, I have very limited time during the day and the situation was getting aggravating. I finally went to Roger Beasley Central Austin and Samantha Melhado was absolutely phenomenal and stating she went above and beyond does not even cover it. Turns out I wasn't crazy and the alignment was definitely off. Not only did she come and update me numerous times during my wait, but she got me in right away knowing my work situation and limited time. She, along with the mechanics, were completely honest about when I should have the other two tires replaced instead of trying to sell it to me on that visit. They worked with me with pricing and even got my oil changed that day instead of making me come back. When I had questions on tinting laws, Samantha personally spoke to the appropriate staff and informed me and even gave me recommendations for affordable tinting locations. Today, I am back for an oil change and getting the other two tires from because it is worth every penny to have it done here, not to mention they always work with me with cost. I came yesterday and they were slammed so Paul Ojeda said to personally call him when I am on my way today and he will make sure I am taken care of, and he absolutely stayed true to his word. Samantha, Paul and any managers/staff involved today, again exceeded my expectations. Currently, Paul Ojeda continues to go above and beyond every visit and now I look forward to leasing my next vehicle from this location in the next couple of months. More

We've purchased our last 5 vehicles from Roger Beasley. We keep coming back because of the outstanding service and support we receive. Low pressure sales and a service department consistent with any luxury We keep coming back because of the outstanding service and support we receive. Low pressure sales and a service department consistent with any luxury brand. Great value and quality. More

Friendly service desk, very clean service and waiting area. Quickly handled the oil change and provided video of under car inspection. area. Quickly handled the oil change and provided video of under car inspection. More