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Roger Beasley Mazda Central
Austin, TX
240 Reviews
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240 Reviews of Roger Beasley Mazda Central
August 06, 2025
I am happy I chose the Mazda brand for my first new car purchase a few years ago. I love the process of getting my vehicle serviced at Roger Beasley Mazda Central. Many thanks to the Service Department and purchase a few years ago. I love the process of getting my vehicle serviced at Roger Beasley Mazda Central. Many thanks to the Service Department and Richard Grimm for their excellent customer service! More
by Liberti Z.
Employees Worked With
Richard Grimm
August 04, 2025
My recent service at Roger Beasley Mazda Central was outstanding from start to finish. I was particularly impressed with my service advisor Katie who went above and beyond by fitting me into the service outstanding from start to finish. I was particularly impressed with my service advisor Katie who went above and beyond by fitting me into the service schedule on very short notice. She was incredibly helpful, taking the time to walk me through all the available promotions and discounts, which allowed me to get the best possible price for my service. The work on my car was completed faster than I expected. During the wait, I found the lounge to be a perfect spot to get some work done, thanks to its comfortable seating and quiet atmosphere. I checked out with service manager Richard. He explained my service and upcoming future needs for regular maintenance. I left feeling fully informed and confident about the check-up of my car, understanding both the service that was completed today and the maintenance needed down the road. This was an all-around great experience, and I highly recommend them. I will keep going back to my favorite dealership for service! More
by anamcpherson512
Employees Worked With
Katie Pape
August 03, 2025
*My advice to customers at the bottom I own a 2023 Mazda3 (currently 27k miles on it) and got the Beasley Maintenance package. I am happy with my Mazda3 and somewhat with the Maintenance package. They Mazda3 (currently 27k miles on it) and got the Beasley Maintenance package. I am happy with my Mazda3 and somewhat with the Maintenance package. They have a friendly staff in that department, but the first tire rotation left my vehicle with a mild vibration driving off the lot (I returned to get it fixed). The first major milestone maintenance; I got in my car and the battery barely would start my car (they replaced after I reported it) and a rattle I asked them to fix in the infotainment center, a minor issue, but their fix did not take. Overall I'd still give them 3.5-4 stars for the Maintenance department as the customer service is good Where the 2 stars comes in is trying to browse and working with the folks on the front end (appraisal and sales). I'd recommend asking chatgpt "List the possible unethical behaviors of car dealerships", print it out, and ask yourself how many before you stop dealing with a dealership, and start checking off the list. Happy with my Mazda3, I had not pressure of myself to get a car, but wouldn't mind an upgrade if it was a good enough deal. I found out in the process that the Beasley Maintenance package that is unused for my Mazda3, just disappears. Something I paid for, I just lose. Next was my ceramic window tint I'd have to get on the new car, they offered to do it, but only if I 'bought it today'. Chatgpt checkbox checked. The daily texts that added a bit more pressure each day with raising escalation/expectation the purchase. I quickly became a bag of money and not a person from their messaging. Each thing I brought up that I would have to pay for extra that I had previously was answered with, "I won't let that get in the way of getting you into a car", which after enough stacks of that, the buyers remorse (even before the purchase) was getting high. Eventually I called this out, to which I was 'escalated' to the sells team. I asked the new person what was my previous concerns were to see if I was handed off properly and the sales person just stopped talking to me. Throughout the experience I tried to set clear expectations as well as call out unethical behaviors (eg 'buy now or else'). Most of these call outs were responded with smoke and mirrors to get me back onto the car and the deal at hand. My advice to the customers: Mazda vehicles are great. Roger Beasley sales sees you as their slush fund money and their final receipt will show it. My advice to the dealership: If we are texting, put the full conversation into chatgpt, ask it to consolidate it into simple bullet points and timeline, read it before each engagement, and handoff the list to anyone you hand people off too. Enjoy the free advice that will make your customers feel like people again. More
by tlanca
Employees Worked With
Alexandra Ivy, Kenect Kenect
August 01, 2025
Came in for routine maintenance and I was so happy we were able to knock out a sun visor concern as well! The video the tech sent was awesome! The Beasley advantage program makes routine visits so easy! were able to knock out a sun visor concern as well! The video the tech sent was awesome! The Beasley advantage program makes routine visits so easy! More
by Taylorserna457
Employees Worked With
Taylor serna and Paul Ojeda
July 22, 2025
Roger Beasley in the past was a good place to buy ( I bought (3) cars from them and get a discounted/fair deal (NO MORE) !!! Steer clear!! better deals elsewhere. These reviews are are likely from sales bought (3) cars from them and get a discounted/fair deal (NO MORE) !!! Steer clear!! better deals elsewhere. These reviews are are likely from sales people. More
by Bob
Employees Worked With
Daniel, Alexandra Ivy, Kenect Kenect
July 18, 2025
The care and dedication of the staff is very professional regarding maintaining the service for my Mazda 5 after relocating from Arlington Texas to here this is my first visit but it won’t be my last special regarding maintaining the service for my Mazda 5 after relocating from Arlington Texas to here this is my first visit but it won’t be my last special thanks to service director Katie Paje I have owned two Mazda 5 series van and have always used only Mazda certified dealers for maintaining my cars More
by robertaguilar317
Employees Worked With
Katie Paje
June 06, 2025
Bought my daughter a new CX 30 and had a great experience with this dealership. Our salesperson, James Christiano, along with the internet, finance and service departments were all present and working hard t with this dealership. Our salesperson, James Christiano, along with the internet, finance and service departments were all present and working hard to make the transaction seamless. James even went the extra mile and delivered the car to our home! Roger Beasley is not your typical dealership and their professionalism shines through from the moment you walk in the door. Highly recommend! More
by AmyKnows2
Employees Worked With
James Christiano
