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Roger Beasley Mazda Central

Austin, TX

4.4
176 Reviews

6825 Burnet Rd

Austin, TX

78757

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176 Reviews of Roger Beasley Mazda Central

November 10, 2018

Excellent sales and service I've bought 2 cars there, one used one new, and the latter they service. I have found both teams to be smooth and excellent to work with, and the serv More

by DaveC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
This visit, Christian and Christian. All are excellent though.
October 18, 2018

Simply did nothing Had my car for a week and did not even try to do the work on the trouble code. Total failure. I called them five times, got one call back saying they More

by Mazzy driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian.
Oct 22, 2018 -

Roger Beasley Mazda Central responded

Hi Mazzy, I apologize for the experience you had with us. I reviewed the situation with our General Manager and Service Manager. Our service advisor did not follow up with you well and for that we apologize. We have addressed the issue with our advisor and we'll do better in the future. Regarding the issues with your car, the repair shop you had taken it to caused an issue with the wiring which tripped the error codes and warning lights on your dash. We cleared the trouble codes and drove the vehicle for approximately 20 miles to verify there were no other issues. In that time, we could not cause the computer to trip any additional error codes. We did ask if you wanted us to continue testing, but we understand that we had the vehicle for some time and you wanted it back. Everything should have been returned to you in working order. We apologize for the length of time we had the vehicle and that we did not do a better job keeping you up to date on the situation. Respectfully, Roger G. Customer Experience Manager Roger Beasley Imports

August 29, 2018

Great experience to buy a car They have good atrendance and great knowledge about all models. They offered me a great car with a good deal! Very happy with Mazda team! More

by Anita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie and Rusty
Aug 31, 2018 -

Roger Beasley Mazda Central responded

I am glad to hear that, Anita! Congrats on your new vehicle :) thank you for taking the time to leave us such a nice review, we really appreciate it! From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Customer Experience Manager Roger Beasley Imports

August 27, 2018

Car Sales the Easy Way John Stine and Craig Allen make a perfect team. I have been dealing with John for several years when it comes to cars. I have gotten my last two ca More

by Tax lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Allen
Aug 28, 2018 -

Roger Beasley Mazda Central responded

Thank you for sending us your feedback! We greatly appreciate you taking the time to leave us a nice review. I will be sure to pass along your praise to Josh and Craig :) From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family! Chelsea B. Customer Experience Manager Roger Beasley Imports

January 08, 2018

Easy sales process I wasn't planning on getting a new Mazda. But, when I just didn't see the value in an Escape or a Santa Fe Sport for the cost of each, I turned my at More

by definitely_not_janet123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Allen
December 20, 2017

Excellent customer service I saw Christian for an oil change, ended up test driving another vehicle. Dominic and Landry were able to accommodate me even without an appointment. More

by MarcusATX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, Landry, Christian
December 02, 2017

Excellent customer Service From the very beginning of my experience with Rodger Beasley Mazda I have been treated with the utmost respect courtesy and excellent customer service More

by Don512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret & Nate
November 18, 2017

Inspection/ Repair I was satisfied with the service and the repair work performed. My only complain: The car was there a few days while construction was going on. When More

by srudolph@mail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Garcia
November 14, 2017

Great experience with Enrique He is amazing. Such a good Service Associate...knew how to take good care of my cars needs. He is an amazing employee. Great experience. More

by Riverside.2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique
November 10, 2017

Vehicle in for recalls. Linda was my representative and she was awesome. To the point, and done!! I just wanted to drop my car off and be in my way, and she was quick and ef More

by KathrynO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda
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