Roesch Ford

Great Experience!!! Roesch's truck service department is the best it can be because of their people. Bob Waters and his staff do a find job every time I go there for serv Roesch's truck service department is the best it can be because of their people. Bob Waters and his staff do a find job every time I go there for service. That is part the reason I bought my wife's last car there. Besides Bob there is Mike Berger the sales professional I bought my wife's 2017 Edge from. Got a great deal! Of course it all starts with the leadership, Fred Seng the GM. I have no doubt my next Ford I'll be buying from Roesch Ford. More

This dealer (Mike Hilmers) gave me what I needed! SATISFIED Worked with this dealer (Mike Hilmers) on specifying what I was looking for in in a 2019 Ford Explorer XLT. Within a few days, I was able to close o Worked with this dealer (Mike Hilmers) on specifying what I was looking for in in a 2019 Ford Explorer XLT. Within a few days, I was able to close on the deal including getting running boards, mudflaps, and roof cross bars installed. Joe Embro also was great in setting up the paperwork and financing. Also, Mike gave me a more detailed "turnover" than I had ever received from any other car purchase over the past 28-years. I appreciated his patience with me and his knowledge of the vehicle. So far, I am very pleased with the vehicle. This is is my third Explorer XLT since 1992, and I had purchased and Escape and a Fusion over that time as well. Thanks very much ... More

Brought my vehicle in for an antifreeze or transmission leak Inspected my explorer and showed the leaks and rusted lines and connections to me. Mechanic indicated a new radiator might be necessary. Received two Inspected my explorer and showed the leaks and rusted lines and connections to me. Mechanic indicated a new radiator might be necessary. Received two quotes, one without the cost of the radiator,, and the other included the radiator. Naturally both quotes included parts , labor and fluid replacement. Since my vehicle is a 2008 , parts had to ordered and my vehicle wouldn’t be completely repaired until Monday. I was offered a loaner. My vehicle was repaired and I was able to pick it up on Monday. All indications are that it has been fixed , drives fine no indications of any leaks.The loaner made it so much easier to be without my own vehicle. More

did what i needed quick and without problems very good service and dearedship will continue to do business with them. it’s a longer ride but they are worth it compared to others very good service and dearedship will continue to do business with them. it’s a longer ride but they are worth it compared to others More

Service Appointment Service Department in and out 45 minutes and even fixed my plate cover and replaced it without me telling them WINNING!!! MR Johnson was great informs Service Department in and out 45 minutes and even fixed my plate cover and replaced it without me telling them WINNING!!! MR Johnson was great informs me of the waiti time and it was less GREAT JOB More

Nice dealership Treated very well. Took time to let us test drive 3 different models. Our salesman, Nick, treated us kindly and we received a fair deal on a used Ta Treated very well. Took time to let us test drive 3 different models. Our salesman, Nick, treated us kindly and we received a fair deal on a used Taurus. The sales manager, David, also was very friendly and available More

Great service. I apreciate a good service and a service manager who keeps his word.good work,on time and finished when promissed.good service.parts on time. I apreciate a good service and a service manager who keeps his word.good work,on time and finished when promissed.good service.parts on time. More

Quick, Fast and Friendly service Excellent fast and friendly service department. Would highly recommend for anyone looking for service on their vehicle. The service department and the Excellent fast and friendly service department. Would highly recommend for anyone looking for service on their vehicle. The service department and the waiting area very clean and bright. The work done was complete well under the estimated time given. I will be taking my vehicle back to Larry Roesch for all my vehicles service needs. More

TERRIBLE EXPERIENCE My husband and I purchase a 2018 Ford F150 on November 13, 2018. Before we even picked up the vehicle the dealership did the old bait and switch with My husband and I purchase a 2018 Ford F150 on November 13, 2018. Before we even picked up the vehicle the dealership did the old bait and switch with the price of the vehicle...but my husband was persistent and really wanted this truck and didn't walk away. My husband picked up the vehicle late in the evening and didn't look everything over to right away. The following day we noticed several things wrong with the vehicle. 1) The buttons on the entire dashboard for the radio didn't work. We could only change the radio by one knob on the dash. 2) the Ecoboost engine feature option did not work for me to shut the mechanism off 3) the four wheel drive makes a loud clunking winding noise 4) there is a rattling noise coming from somewhere near the front 5) the vehicle also seems to be tugging to the right when the wheel is straight 6) the vehicle only seems to be getting a really low gas mileage from what listed 7) the rear differential is leaking My husband immediately called the dealership and notified them the following day. They scheduled him for an appointment the following week but we were really annoyed that we took the vehicle in 11/17/2018. Someone in the service department looked over the vehicle and they assured us everything would be taken care of. Currently we have dropped off/picked up our vehicle for repairs to Roesch Ford in Bensenville, IL now a total of 10 times....that is 2 whole hours round trip everytime!! That does not include the time we had to sit and wait. I also want to mention several times that they called us to pick up the vehicle....nothing was ever repaired and we wasted time driving 2+ hours to pick up the same vehicle with repairs not done. Needless to say we have had it with this lemon that is supposed to be nearly new. We're tired of getting the run around with this dealership and the service department when this vehicle is still under warranty. Please do yourself a favor and take your business elsewhere!! TERRIBLE EXPERIENCE!! More

I knew it was time when I realized my car was 15 years old t I knew it was time when I realized my car was 15 years old, so I went online and asked to be set up the next day with SUV's in my price range and colo I knew it was time when I realized my car was 15 years old, so I went online and asked to be set up the next day with SUV's in my price range and color and a few extras. I went in and within an hour and a half I was the proud owner of a 2016 Ford Escape Titanium! Rory was awesome and made the whole experience enjoyable. I would totally recommend this dealership and, of course, Rory! More