Roesch Ford

Busing new vehicle We have been trying to get a new transit passenger van for the family for over a year and even live put of state. We did not have to barter and they We have been trying to get a new transit passenger van for the family for over a year and even live put of state. We did not have to barter and they were very upfront and gave a good price well below anywhere else we had tried. Worth the 3 hour drive there and back. More

Great experience for this single mom I left the dealership an hour ago and was anxious to post about my experience with Sam and Rani and all the guys at Roesch. I initially went in a coup I left the dealership an hour ago and was anxious to post about my experience with Sam and Rani and all the guys at Roesch. I initially went in a couple days ago to look at a couple cars. I knew exactly what I wanted and researched diligently online. My search brought me here. I told them up front that I would not be purchasing until the end of the week, which they totally respected without even a hint of pressuring me to buy that day. I did return and was just so appreciative of how they handled their business with me. I'm a single mom, came in with my 6yo son in tow. He was in heaven checking out every single car on the showroom floor, and the staff just let him go at it. They engaged him, talked to him, let him tag along when they went to put the new plates on our car, and one of the guys even gave him a set of LEGO markers that had been sitting in his desk for a year, just waiting for my son, apparently. LEGO markers -- so cool, didn't even know such a thing existed! So as I was finalizing the purchase of my car, my son was drawing the car interiors on blank pieces of paper, and several of the sales guys were sitting with him, and seemed to genuinely be enjoying talking cars with my 6yo. I was even more motivated to write this review, because earlier today I had an experience with an *unnamed* dealership, that was very typical of what a single woman would expect at a dealership -- lots of condescension and ogling. The superb customer service at Roesch (and lack thereof at this other place), was one of the deciding factors in my decision to purchase at Roesch. Kind, courteous, and totally respectful to not only me, but my 6yo as well. And my car (granted, I've owned it for an entire hour), feels totally solid, clean, and even slightly extravagant. Very happy customer! More

Great Experience Purchased a gently used 2017 Ford Flex and really appreciated working with Remik D in sales. Not pushy, and very knowledgeable about the car. Joe E Purchased a gently used 2017 Ford Flex and really appreciated working with Remik D in sales. Not pushy, and very knowledgeable about the car. Joe E in finance was also great to work with. Too often, after buying a car I feel exhausted and don't want to return to a given dealership. Not the case this time. Would definitely recommend these two guys at Roesch! More

Great Dealer I have been dealing with Roesch Ford for about 3-4 years. Have bought my last two vehicles from them. Great local business with good people. Worked I have been dealing with Roesch Ford for about 3-4 years. Have bought my last two vehicles from them. Great local business with good people. Worked with Mario Caruso recently to purchase my F150. Great guy Will definitely do business with them again. More

Made to feel important Our salesperson Mario Caruso was very courteous and took the time to explain some of the technology that our car offers. He didn’t pressure us or rus Our salesperson Mario Caruso was very courteous and took the time to explain some of the technology that our car offers. He didn’t pressure us or rush us but gave us space to talk and decide what we wanted to do next. Our time with Joe, the finance guy also went well. Our car was cleaned and came out with new plates. Mario saw us off and was very respectful and grateful. More

Bought a used car, good experience I searched for a long time to find the 4-year old model with options and mileage I wanted. Roesch Ford was quite a distance away, but i had a good exp I searched for a long time to find the 4-year old model with options and mileage I wanted. Roesch Ford was quite a distance away, but i had a good experience. Salesperson Osmin Balderrama found out what i wanted and answered questions honestly. there was no attempt to sell me on a newer of more expensive car, and no undue pressure. for service contracts, etc. That by itself will bring me back, even if I have to drive from Indiana. More

Scammed by Roesch Ford Bensenville, Il. Such a great bunch of people I dealt with when I purchased my brand new Taurus SHO. So I thought. Such a crying shame the good deal I thought I was ge Such a great bunch of people I dealt with when I purchased my brand new Taurus SHO. So I thought. Such a crying shame the good deal I thought I was getting had a hidden agenda. The Taurus I purchased was a demo, that was previously being driven by the service manager's assistant. So when i gave my new car its first wash and waxing a couple weeks after purchase. I started noticing all kinds of paint flaws from shoddy bodywork. So I immediately brought car back to dealer to have them look at it. Well it turns out that this new car I purchased was involved in some kind of in house accident at either dealership, transportation to dealer or Ford plant mishap. Whatever happened I will probably never know. Roesch Ford is now playing Stupid. So now the dealership and Ford customer service will only allow for car to be repainted and repaired under the factory warranty. I told them this is totally unacceptable. I didn't buy a new car to have to get a new paint job on it immediately after purchase That could lead to more problems in the future with car. I learned a valuable lesson though. Even when buying a supposed new car, you need to look car over thoroughly in the proper lighting. Why car dealerships have to be so dishonest I'll never know. So now I will have to file lawsuit in order to hopefully get Roesch Ford and or Ford Motor company to do the right thing and replace car. Word to the Wise, Stay away from Roesch Ford. Economy is bad and these people are desperate to stick it in your rear end any way they can. They have been given the chance to right this wrong for 2 months now. Their system is desighed to hinder, thwart and frustrate a customer from getting anywhere with all the horse manure they shovel at you. DON'T GO HERE! More

Great buying experience Found a great car at a decent price, I worked with Patryk Kowalkowski at ext- 2233. Not a pushy guy, allowed me time to breathe and make an informed d Found a great car at a decent price, I worked with Patryk Kowalkowski at ext- 2233. Not a pushy guy, allowed me time to breathe and make an informed decision. The whole buying process was about as easy as it could be. I would recommend working with Roesch if you want an actual pleasant experience buying a car. More

Great Car Buying Experience This place has completely turned over their staff and management. Great people. Financial department got me the best deal possible. Will continue to b This place has completely turned over their staff and management. Great people. Financial department got me the best deal possible. Will continue to buy cars from Roesch. More

Used car purchase Our purchase of a 2011 Toyota took less than 2 hours. We negotiated a price we were comfortable with. Our salesman went so far as to drive our Toyota Our purchase of a 2011 Toyota took less than 2 hours. We negotiated a price we were comfortable with. Our salesman went so far as to drive our Toyota home for us because we did not have a trade in or two drivers. It was worth the 10-mile drive to Larry Roesch Ford AR More