Rodman Ford

The Good and Bad The GOOD: This was my second time dealing with Demetri, he was courteous and professional, doing everything within his control to make sure my needs w The GOOD: This was my second time dealing with Demetri, he was courteous and professional, doing everything within his control to make sure my needs were met, from locating my transponder to finding floor mats for my 2016 Fusion, after the dealership (management) claimed this item was not provided w/pre-owned vehicles. If you choose Rodman as your dealer, I'd HIGHLY RECOMMEND working with Demetri! THE BAD: As for Rodman, I was not satisfied with how my lease return was handled, I just received a bill from Ford for ("Wear and Use Charge") that was never disclosed during the return process, I made five (5) separate visits to Rodman while this transaction was being completed and not once did anyone mention an issue with the vehicle I was returning! This is VERY disappointing, again I'm a returning customer and Demetri exceeded expectations, helping me locate the right vehicle for me needs at this time, but dealership management left a lot to be desired. More

Great experience He was a pleasure to work with, delivered on every promise he made during buying process! Showed me all the features in my new truck. Car was delivere He was a pleasure to work with, delivered on every promise he made during buying process! Showed me all the features in my new truck. Car was delivered right on time and with a full tank. When you go to Rodman Ford ask for Demetri! More

Painless Demetri and team made the whole experience easy. There was no pressure. and I felt respected. I feel I got a very good deal and received great custome Demetri and team made the whole experience easy. There was no pressure. and I felt respected. I feel I got a very good deal and received great customer service. I would buy there again! More

Buying a truck at rodman I had a great salesman ''that made it easy and fast ''and enjoyable 'he lead me through very professional and answered all my questions with ease 'i I had a great salesman ''that made it easy and fast ''and enjoyable 'he lead me through very professional and answered all my questions with ease 'it was a no brainer 'I bought the truck a good deal for everyone ''thanks to my salesman Mr D More

Rodman is all about customer service Sean has provided excellent customer service each and every time my Fusion Hybrid needs service! I never have to bring my care back for the same i Sean has provided excellent customer service each and every time my Fusion Hybrid needs service! I never have to bring my care back for the same issue. Thanks Sean. More

Professional & Respectful Demetri couldn't have been more helpful, it was a pleasure working with Demetri as well as the other staff at Rodman Ford. Everyone was professional a Demetri couldn't have been more helpful, it was a pleasure working with Demetri as well as the other staff at Rodman Ford. Everyone was professional and kind and tried their hardest at please the customer. More

No customer service Ok so I don't really rant on here about a business problem because we all have bad days. With that being said. Rodman Ford in Foxboro need help on Ok so I don't really rant on here about a business problem because we all have bad days. With that being said. Rodman Ford in Foxboro need help on what customer service is. I bought a new car there a year and a half ago and I had a awesome experience with salesmen Dave was great. Fast forward to first oil change take the car in and it comes out with a small scratch.... within 20 minutes i call the service department and say hey you scratched my car ... Expecting a hard time they say ok sorry bring it back and we will fix it no problem. I bring it back they put a little paint over the unwashed car and say your all set. I wasn't having it I had to argue for them to do it right. Thinking I was all done with the drama I go in to get my steering wheel looked at because it was peeling. I had a appointment and it took over a hour to get the car in side to take a picture I was irritated. Then a month later I got a call hey are you going to pick up your steering wheel? Well no one called me to let me know it was there. I get a appointment and have it installed quickly as i was leaving the service writer says " you will get a survey and if you don't have something good to say don't say anything ". I wrote this on the survey and a few days later get a voice mail saying we will do anything to change your mind about us we will detail your car free oil changes you tell us what you want. I ignore the call because I just want someone to know how I felt about the lack of service. So now its time for another oil change and they now won't service my car until they take pictures of it because I am " trying to get something for free " they say I lied about the first scratch and that I am out to get them. So now I cant get the service I paid for in advance. They have zero respect for people. I would not recommend there service department to my worst enemy. More

Comfortable and pleasant. We were in need of a used truck.Dimitri couldn't have been any nicer, from our first visit to our last. Our experience with everybody throughout the d We were in need of a used truck.Dimitri couldn't have been any nicer, from our first visit to our last. Our experience with everybody throughout the dealership was pleasant.Thank you, Demitri and Rodman Ford! More

Great people willing to work with you My Grandmother and I arrived all at your dealership a little after opening. The overall feel of the dealership is it was a little slow however they we My Grandmother and I arrived all at your dealership a little after opening. The overall feel of the dealership is it was a little slow however they were eager to please. They were willing to work with us and the difficult situation we were in. However we did have one manager come over that was less then pleasant to me and my grandmother and due to him we almost left but Demetri was very curteous and we were able to reach a deal that both I and my Grandmother were happy with. 10/10 would work with Demetri again! More

Huge thanks! A huge thanks to Demetri and crew for making my buying experience easy and without any pressure. I will definitely be recommending Rodman to friends A huge thanks to Demetri and crew for making my buying experience easy and without any pressure. I will definitely be recommending Rodman to friends and family. More