Rodman Ford

Sales experience I was interested in buying a truck. I started with the internet group and made an appointment. When I arrived, the salesman had no idea why I was th I was interested in buying a truck. I started with the internet group and made an appointment. When I arrived, the salesman had no idea why I was there even though I provided him with the sales contact I had spoken to earlier. Then the salesman asked me to drive him to the truck. Then, the truck was boxed in and had to drive him back again. Then, we finally dug it out (it should have been waiting for me on my appointment). We took a test drive. I told him I wanted the truck but he insisted I wait another half hour so the sales manager could "work the numbers". I said I have the numbers from the internet and I would buy it for that. But, he backed down saying that those are special offers and I didn't qualify. What a disaster. I asked him to call me the next day when he had the numbers. No call. Snake oil sales team would be a compliment. If you were just honest from the beginning, we could have done a deal. Instead, you have earned a negative reputation with me. Sorry for this review, but maybe you can learn from it. More

Waste of time Stopped by on a Thursday night to look at a pre owned car. They were asking $13,987 for the vehicle. We had gotten the price down to $13,599 and told Stopped by on a Thursday night to look at a pre owned car. They were asking $13,987 for the vehicle. We had gotten the price down to $13,599 and told them that i would think about it and will get back to them the next day. Friday, i texted my salesman after calling him 2 times on his office phone and then a couple times on his cell phone, he finally gets back to me. I told him that i would buy the car and could give a deposit over the phone since i am at work till 6 and they closed at 6, Salesman told me he would get back to me that night and never did. Sat Morning, My salesman had texted him to call him. I had called my salesman and he informed me that they could not honor that price that we came up with, and that they had over a half dozen inquiries on that car. Since they had injuries on the car, they kept beating me around the bush, That afternoon i told him, do we have a deal or not, I'm ready to to buy, ready to put down a deposit, etc. My salesman informed me that his Sales Manager has raised the price on the car because of the many inquires it had received. From $13,987, they raised the price to $14,787 and told me that if i wanted the car, that they couldn't honor the 13,599 and that if i want it i have the pay full internet prices. DO NOT COME TO THIS DEALERSHIP BOUGHT A BETTER PREOWNED CAR FROM FRANKLIN FORD. NOTHIN BUT SLEEZEBALLS WHO WANTS TO MAKE A FEW EXTRA BUCKS OFF PEOPLE. More

Wronged in so many ways Sales staff will lie and not follow through. Avoid this place they will Rip you OFF. Stay away. Purchased a vehicle here. Told it would be a certain p Sales staff will lie and not follow through. Avoid this place they will Rip you OFF. Stay away. Purchased a vehicle here. Told it would be a certain price. They added on extra costs at the end. More

Great service, quality, and people behind the counter. My very soon-to-be wife and I purchased our car together back in November 2014 and Rodman has been a wonderful place to do business with in all depart My very soon-to-be wife and I purchased our car together back in November 2014 and Rodman has been a wonderful place to do business with in all departments. Diane Carter helped us with purchasing our car and was amazing. She made everything easy to understand, got us a little deal with the price, and made sure we both loved the car before we signed. Now that we mostly show up here for serves, Tiffany Roach has 'taken us under her wing'. She is one of the nicest people over the phone and in person. Anytime we bring our car in we end up getting a call from her with updates, what needs to be fixed, and when we can pick up our car. There is nothing quite like Rodman and the people that work there. Kad4 - Try smiling next time, you might have a better day. More

Customer Commodation Diane Carter I would especially like to commend Diane for her professionalism and superlative skills. Diane is very impress Diane Carter I would especially like to commend Diane for her professionalism and superlative skills. Diane is very impressive. Diane was extremely attentive and she listened to all my concerns with a great deal of patience. I noticed that other sales people defer to Diane when they needed expert information on car Sales. Such performance does not go unnoticed. Rodman Ford is fortunate to have such an energetic, talented salesperson on its staff. Diane keep up the good work! Sincerely, Cheryl R. Walwyn More

Great customer service Demetri is great! From the time I walked into the lot he was ready to assist me with all my questions. Instead of being pushy to buy a vehicle, he ma Demetri is great! From the time I walked into the lot he was ready to assist me with all my questions. Instead of being pushy to buy a vehicle, he made sure to listen to my needs and even helped me meet my budget! Whenever I started feeling unsure about anything he reassured me that there was always another option. Thank you Demetri for a great car shopping experience! More

Second great experience We bought our second car from Rodman and Demetri. Great service and a very fair price. The immediate offer at Rodman came in at the lower end of the We bought our second car from Rodman and Demetri. Great service and a very fair price. The immediate offer at Rodman came in at the lower end of the pricing being offered in the area. I felt they were extremely fair on this deal and it took the stress out of buying a car. Very pleased. More

Black Friday Shopping I went to Rodman Ford on Black Friday. I was promptly asked if I was being helped. The Manager found a sales rep. While Pat is mainly in Fleet serv I went to Rodman Ford on Black Friday. I was promptly asked if I was being helped. The Manager found a sales rep. While Pat is mainly in Fleet services, they were short handed that day. He gave us his full attention. Pat and the Rodman team worked to get me the deal I wanted. I left that day with the truck of my dreams. A few days later, Pat drove to my job and picked up my truck to have a remote starter put in as well as get the car inspected. He kept in contact and brought it back to me in time for me to leave work. He took a few minutes to explain how it works and then offer to be of assistance any time in the future should I need it. While we spent a bit longer at the dealership, due to a shortage of personelle, everyone was very nice and I was well taken care of. I would recommend them to anyone. They were not pushy at all, they really want to do what they can to get you what you want. More

Second great experience Demetri truly does not give up until you are completely satisfied, this is the second time dealing with him and Sheryl and Demetri worked with me pers Demetri truly does not give up until you are completely satisfied, this is the second time dealing with him and Sheryl and Demetri worked with me personally every step of the way to get a great deal on a new car. I would recommend with 10 stars if I could! More

Great Service Demetri was really great in getting me into the SUV I wanted, he listened to what I was asking for and worked with me without any pressuring. Demetri was really great in getting me into the SUV I wanted, he listened to what I was asking for and worked with me without any pressuring. More