Rodman Ford

Experience This is my second vehicle purchase here and I was treated the same. Professional, courteous, knowledgeable, list goes on. The atmosphere was low/no pr This is my second vehicle purchase here and I was treated the same. Professional, courteous, knowledgeable, list goes on. The atmosphere was low/no pressure, clean showroom. More

Explorer purchase Extremely pleased with my buying experience at Rodman. Everything went very smoothly from the time I walked through the door until the time I was driv Extremely pleased with my buying experience at Rodman. Everything went very smoothly from the time I walked through the door until the time I was driving my new Explorer home. Everyone was outstanding including my salesman Jim, the finance director Mark and Craig Rodman. Craig and I shared several stories and had some laughs. I think it's unusual for a family member to take that much interest in a customer. I really appreciate that he was a part of my buying experience. I felt very at ease at Rodman and there was no pressure whatsoever to purchase a vehicle. They were upfront and transparent which made my buying experience very comfortable. I went to numerous dealerships before Rodman to gather info and prices to make an informed decision. I purposely saved Rodman for last as I've had several friends who've purchased vehicles there and have been very satisfied. I'm glad I did as the buying experience was second to none and the price i paid was significantly less than all of the other dealers. If you're in the market for a Ford, make Rodman your first stop. You won't regret it! More

So I love my daughter. Four yrs ago we went in to reputable(?)or so I thought dealership at Rodman Ford buying her a brand-new, zero miles Ford Explorer Sport SUV setting m Four yrs ago we went in to reputable(?)or so I thought dealership at Rodman Ford buying her a brand-new, zero miles Ford Explorer Sport SUV setting me back about $55K including top of the line 100K extended warranty zero deductible, necessary part of investment. Here the keys sweetie, please drive safely and most of all don't kill anybody, ok. Crazy, you say oh, I agree but will touch on that some other time, he-he. Everything pretty smooth for awhile as expected, then in 2016 shifter lever on console developed a mechanical glitch not engaging gears unless you went back & forth couple of times. OK we're golden with the extd warr I'm thinking and not sure if I'm the only one who hates it when term ends unused, but awfully glad it's there if something major goes wrong.. Sorry, this isn't covered under your warranty, service rep goes. You've got to be kidding, 2 yr old car's just got over 40K this shouldn't be happening I'm protesting, upon deaf ears, however. While not the kiss of death, I felt let down by both Ford and Rodman for not standing up and so we left. Couple more yrs went by and about a mo ago daughter, who's the only driver starts hearing some grinding noise coming from underside front. So, we take the car to our local shop as we always do for oil changes & tire rotates and the tech there goes gee, guys you gotta problem with rack & pinion gear, I'd strongly advise you to bring it to dealer as this is pretty unusual at only 67K and might be covered, it's also big bucks, he warned. Monday April 23 after having said our prayers, we head out for Foxboro and after talking to Dylan at service desk explaining what local tech said about abnormal malfunction of both rack & pinion and also shifter, SUV is surrendered to their hands. Will call you tomorrow guys, Dylan goes. Tomorrow comes and true nuff Dylan calls, OK, rack & pinion is covered not the shifter however, additionally, you need front & rear rotors & pads plus tires all around and all that comes to $2375 incl the shifter. Something's not right here, Ford outfitting this vehicle w/sub-standard components and how do I know that wasn't the same case w/shifter, my response. Dylan standing his ground but seeing I also was adamant takes off for couple mins to "consult" and comes back saying "I was able to bring it down to $2175" Hey pal, I can goto Costco & get top of the line Michelin LTXs for $800 not the inferior Hankook rubber trash and not sure if you guys heard of Auto Zone get complete set of rotors & pads including the shifter, dealer item, all for $1500 or less, how about $2000 even, I backed down so daughter could have her kids shuttle back. Sorry, no can do, he goes. W/faint bitter aftertaste same as in 2016 hey, that's just in as many trips made to Rodman service, try to convince myself I'm just terrible to deal with I tell the kid go ahead, just take care of rack & pinion & let me know when ready, piling kids & Bailey the boxer in my old faithful Chevy Astro. Got the green light Saturday and while on the way down I had a one-sided mental conversation with the almighty on how I was let down twice at the hands of RF and also trying to convince him/her that to err is only human right, despite experience suffered those people still believe in you oh dear God and love you, just sometimes with all due respect we all screw up but please, see to it there's an amicable end to this saga. Arrival was after 3pm and Dylan gone we ask the young lady there for car's keys as we're running late; Oh, there's a final bill for diagnostics she goes, bringing a bill for $275. WHAT??? exasperated I exclaimed, I explained to Dylan exactly the reason vehicle was brought here to begin with, also mentioning defective shifter documented in 2016, so there should be NO diagnosis done, period. seeing I was breathing fire at that point the poor young lady leaves to "consult" returning with an executioner, or so it seemed. Look he goes, we're able to cut that to $129.51 and that's the best we can possibly do w/such attitude as if he's trying to fling a bug off his shoulder. As daughter knows #1 it's the principal of the matter and #2 been on this planet for some time now and have dealt w/more car dealers than I can remember knowing all their techniques, looks at me saying not worth it dad c'mon let's go. Although am not quite done with Ford, they've built some great cars that I've had the pleasure of driving & owing in the past, I am completely & totally done with Rodman Ford. More

Purchase of Ford Mustang I was very please with my salesperson Jim Laferriere and would purchase another car with him in the future. I purchased a used Ford Mustang. I was very please with my salesperson Jim Laferriere and would purchase another car with him in the future. I purchased a used Ford Mustang. More

The best car buying experience ever. They got me into a new car when I thought I could only get a used car. The entire staff at Rodman Ford were extremely professional, friendly and accom They got me into a new car when I thought I could only get a used car. The entire staff at Rodman Ford were extremely professional, friendly and accommodating. Would never buy anywhere else again. More

Family dealership that won't forget your name Rodman is a unique dealership…my family has been doing business with all three generations of the Rodman family (Since they were in downtown Foxboro). Rodman is a unique dealership…my family has been doing business with all three generations of the Rodman family (Since they were in downtown Foxboro). As you know you have many choices when it comes to buying your new car or truck…it’s the biggest purchase or payment you’ll take on besides your home…so you want to make sure your getting into a solid long term relationship after the sale. First let me start off with Pat Ford, Pat specializes in commercial truck sales but always catered to my family and referrals looking to non-commercial vehicles. Not only is Pat genuine, honest, but holds his word. Pat always goes above and beyond for myself and his other clients (I always hear about the trips and deliveries and how he doesn’t mind)… Jordan Rodman in finance was straight forward and gave me all the information needed to buy a Ford brand factory warranty. Rodman once again went out of their way in working with my credit union which wasn’t in their wheel house. They dealt with the paperwork and logistics while not pushing me to use one of their lenders at a lower rate. Jordan always says hi to me when I come in for service, visit or to look at new vehicles. I always tell him, I love small town, small feeling, small business…Not a big chain where your sucked into a pool and forgotten when you leave. Thanks Jordan. When most people buy their new truck, they want to personalize it. Like buying a car, the internet has made it real consumer friendly…Rodman has a satellite accessory store in the showroom…carrying everything from weather tech floor mats to lift kits. All though I bought a GMC Canyon (Need a small trucks to get into the city garages) Matt Gilmore stepped up once again. Like I said, I have an off brand but whatever I needed he not only came through but went above and beyond in texting me with prices, status, and keep me updated through the whole process…even offered to wash it. We’re they the cheapest? Pretty close if not spot on to the online stores…but the service is worth every penny. It’s nice to have one more relationship in house. Matt takes is position very seriously and is up to date with all the changes. Lastly, he even went to pick up floor mats for the Fusion and Rachael’s car, with his own car to the distribution center…all that for $120.00 mats…probably spent more in fuel than their profit. Last person who I want to give my thanks to is Dan in the auto body shop. Hopefully you never have to see, talk or use him…but if you do, you’ll realize why they have an award winning body shop. Thank you all at Rodman Ford. Matt Birmingham More

Stress free car buying I’ve always dreaded dealing with purchasing a new vehicle but found that dealing with the right dealership can make a world of difference. Jim Laferri I’ve always dreaded dealing with purchasing a new vehicle but found that dealing with the right dealership can make a world of difference. Jim Laferriere my salesperson at Rodman Ford was extremely helpful in steering me to the vehicle that met all of my needs and the entire sales and financing staff were friendly and helpful and I found the whole experience to be pleasant and positive. More

Great customer service! I had a great experience with Rodman Ford. My lease with Rodman Ford had ended so I went back to Rodman. They gave me a fair deal on a new lease. My s I had a great experience with Rodman Ford. My lease with Rodman Ford had ended so I went back to Rodman. They gave me a fair deal on a new lease. My sales person, Jim was patient and helped us get into a car we really love. Would highly recommend Rodman Ford and I will be back in the future! Thanks so much More

Fast easy and very accommodating. Found the exact car I was looking for. Darien worked with me to get a price thousands less than surrounding dealerships. When I went to pick up the Found the exact car I was looking for. Darien worked with me to get a price thousands less than surrounding dealerships. When I went to pick up the vehicle, the dealership worked around my busy schedule and Jim stayed late to make sure everything was good to go before I drove off. Will be my first stop next time I go vehicle shopping. More

Our salesperson Scott B was very personablrespectful funny GREAT 😀!!!! Very Nice people ! our salesperson Scott did everything he could to make our experience at rodman what we wanted we are happy thanks Sco GREAT 😀!!!! Very Nice people ! our salesperson Scott did everything he could to make our experience at rodman what we wanted we are happy thanks Scott love my escape 😁 More