Rod Hatfield Used Car Factory

Horrific customer service after the sale by management. Nick and company allowed a vehicle to roll off the lot with bad shocks and struts and then refused to pay 100%. Unacceptable on multiple levels. Jeff Nick and company allowed a vehicle to roll off the lot with bad shocks and struts and then refused to pay 100%. Unacceptable on multiple levels. Jeff and Richard were excellent in service. More

Super friendly and helpful. Got the job done quickly and was super easy to set up the appointment! Got the job done quickly and was super easy to set up the appointment! More

I want to say yes I would recommend, because everyone seemed very nice. However every number I was told I would be paying for everything was wrong and I wasnt truly listened to in the end. I was in a sit seemed very nice. However every number I was told I would be paying for everything was wrong and I wasnt truly listened to in the end. I was in a situation where I really needed a car so I was kind of over a barrel but didnt find out until everyone had left for the night and it was me and the sign on the dotted line guy. Then they continued to call, text and email for days about things More

I had the best experience at rod Hatfield with Cory and Dalton, they was extremely nice and helpful with any questions or concerns I had and the financing was smooth and fast, I loved my experience there! Dalton, they was extremely nice and helpful with any questions or concerns I had and the financing was smooth and fast, I loved my experience there! Will be back next time I need a car and would recommend anyone to go there! More

Great people great experience. . Gotcthings done in a timely manner. I will be back after we bought 2 vehicles. . Gotcthings done in a timely manner. I will be back after we bought 2 vehicles. More

Everyone was very kind and helpful. The process was surprisingly very quick, I was in and out. The process was surprisingly very quick, I was in and out. More

I got the tire rotation also and they were suppose to tan out the other things and they didn’t . tan out the other things and they didn’t . More

Thank u all especially brian for being by my side an not giving up on me I appreciate everything he has done for me . Thank u all . I rate very very high giving up on me I appreciate everything he has done for me . Thank u all . I rate very very high More

Great customer service! ! Had an issue with my vehicle and they were quick to fix the issue. ! Had an issue with my vehicle and they were quick to fix the issue. More

Went to get service done. Not only does it cost more then normal they could care less about helping you. All they want is the money and send you on your way. I wouldn't recomm Not only does it cost more then normal they could care less about helping you. All they want is the money and send you on your way. I wouldn't recommend them if they were the only lot in town. More