
Rod Hatfield Chevrolet, LLC
Lexington, KY
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Had a wonder experience. Everyone treated us great. Estella was very nice and meet us at the door. She got exactly what we wanted and did not have to wait long. Everyone treated us great. Estella was very nice and meet us at the door. She got exactly what we wanted and did not have to wait long. More
Advisors are disconnected and gave horrible customer service skills. They don’t thoroughly explain anything and send you on your way with nothing. service skills. They don’t thoroughly explain anything and send you on your way with nothing. More
Kept me well informed but the service department need some new techs and better supervision, did not complete the job that was agreed upon nor was this vehicle properly inspected before resale I could ke some new techs and better supervision, did not complete the job that was agreed upon nor was this vehicle properly inspected before resale I could keep going but overall a nightmare More
My car was done quickly and correctly. The free shuttle service was nice to bring me home while I waited but no one would call me back to set up the shuttle to pick me back up to pick up m The free shuttle service was nice to bring me home while I waited but no one would call me back to set up the shuttle to pick me back up to pick up my car. Also, when I arrived no one reviewed the services that were done and the findings of the inspection with me which I didn’t appreciate. More
There were a few times where I felt I was lied to and workers were rude but in the end we r happy with the vehicle we got. I was told I cld start the car with an app and come to find out this car doesn’t workers were rude but in the end we r happy with the vehicle we got. I was told I cld start the car with an app and come to find out this car doesn’t even have it so that was another thing I was misinformed of More