Rod Hatfield Chevrolet, LLC

Horrible customer service ! Purchased a car there and then wanted to talk to the person that handled the financing to discuss cancelling the warranty I had added on. He was t ! Purchased a car there and then wanted to talk to the person that handled the financing to discuss cancelling the warranty I had added on. He was terribly rude, constantly talked over me and ended up hanging up on me. Possibly because if I cancel the warranty he loses his commission?? I actually never should have purchased the car to begin with because it was misrepresented. But I was in a bind, had rented a tow dolly to pull the car back to the city I live in so.........overall, dealership is poorly managed. And you see all these negative reviews yet nothing changes. More

Army vet got shafted Bought a used 2014 Armada on a cool night,next day went to use the Ac,blows hot air,they said they would fix then backed out Bought a used 2014 Armada on a cool night,next day went to use the Ac,blows hot air,they said they would fix then backed out More

Customer Service UPDATE: After speaking with Heather, she apologized correctly and tried to make things right. The vehicle I wanted was returned. Unfortunately, I had UPDATE: After speaking with Heather, she apologized correctly and tried to make things right. The vehicle I wanted was returned. Unfortunately, I had already pursued another vehicle. Upgrading to three stars for the follow up assistance. I started the process Friday to inquire about a car. Alexis text and emailed me. I responded after hours but never heard anything again; but expected someone would respond Saturday. It wasn't until today, when I called and spoke with Damon (after trying again via internet chat with Matt), he was going to run numbers for me and call me back. I was ready to put the deposit down then. He knew I was going to fly to Kentucky. Timing was of the essence. Three hours later after no call, I call back and get, sorry it was busy, and it sold today. Wow. In that three hour time span it sold *after* I was ready to put a deposit down on it so I could get there. That is impressively poor customer service. The sincerity was definitely lacking. He couldn’t have cared less if he tried. More

Internet sales department I contacted the internet sales department about a used Chevy Trailblazer they had for sale. I dealt with Annette. She was great and very easy to work I contacted the internet sales department about a used Chevy Trailblazer they had for sale. I dealt with Annette. She was great and very easy to work with. I live 700 miles away but was very interested in the Chevy Trailblazer they had for sale. Annette provided all the extra pictures and a close-up video I requested. She got all my questions answered very quickly and I was able to purchase the Trailblazer the same day over the phone. When I arrived to pick up the Trailblazer, it was pouring rain. The car was ready to go, looked great, drove great, and the car was just as she said it was with no surprises. The paperwork was all ready for signing and the whole process went very smoothly. We were in and out in less than an hour. Annette also followed up with my wife and myself to make sure we got home safely and that we were still satisfied with our purchase. Thanks to Annette, she made this whole process very easy and enjoyable. More

Awesome I spoke with a sales lady named Katelyn and she was very helpful!! She gave me very useful information to pursues the car I want! I spoke with a sales lady named Katelyn and she was very helpful!! She gave me very useful information to pursues the car I want! More

They will lie about the financial part of your sale. They will sign you up for smartpaymentplan, and tell you that you will save money by paying every two weeks and so on, but lead you to think you are d They will sign you up for smartpaymentplan, and tell you that you will save money by paying every two weeks and so on, but lead you to think you are doing this through the financial company. Put what happens is this is a third party company that has nothing to do with Chrysler capital or other banks, it only takes the money from your account and they mail a check for you at a very large fee. Now, they do not explain any of this to you at dealership, it way for them to make more money. For example, for me the extra fee was going to be almost $47.00 per month, and they charge a $399.00 fee also to make your payments for you. In the long run I would have been out $1,666.80 for this fee in 3 years, I can only image for people that financial for 5 or more years, now understand this has nothing to do with you interested rate for your loan that is fee for this third party company only. When you financial a person is more then able to make payments for themselves. I glad I figured it out with the first payment, I called the Chrysler capital and spoke with them after receiving a payment in mail for what it should have been. I am able to pay them out of my account myself don't need to pay someone else to do this. So be adware don't let them trick you into smartpaymentplan, it will cost you alot of money. When I called the dealership and question them about these fees the financial person hung up the phone. More

Worst Experience ever with a General Manager Would rate a zero star but wouldn’t let me. Went to the used car store off of new circle. Found a truck that was a little over priced but not to bad. Would rate a zero star but wouldn’t let me. Went to the used car store off of new circle. Found a truck that was a little over priced but not to bad. Was able to haggle down to the rate I wanted with all the terms I wanted. When I inspected the truck I found that a wiper blade was broken (not a big deal), tool box was trash (didn’t care), and the tailgate was rusted beyond repair. When talking with the sales manager he understood and was reseasonable and willing to replace it. Then comes the GM biggest jerk ever. Came out to look about what I was talking about the GM went on to tell me he was not going to fix it because the truck had too many miles and it was no big deal. Then I handed the GM the keys and told him I didn’t want it. He then called me a child and that’s not how you do business yelling this and then almost ran my wife over. The Sales manager and car salesman was some of the best people I ve talked with, but the GM cost them a sale and any further business ever. I wouldn’t even take a free truck from them at this point. More

As good as buying a new car will get. Great sales person, Zach Hall, made this process very easy and got us in the car that we wanted and needed without all the pressure to get something m Great sales person, Zach Hall, made this process very easy and got us in the car that we wanted and needed without all the pressure to get something more or more expensive. The straight upfront pricing was a plus. More

Great sales person as well as finance department. Will buy from them again. Very friendly and stay was not long at all. I would recommend to family and fri sales person as well as finance department. Will buy from them again. Very friendly and stay was not long at all. I would recommend to family and friends. More

Could not have asked for a better car buying experience! We moved to KY not long ago. My lease was up on my vehicle. We had gone to several dealerships in the Richmond and Lexington area. Rod Hatfield was We moved to KY not long ago. My lease was up on my vehicle. We had gone to several dealerships in the Richmond and Lexington area. Rod Hatfield was very friendly and helpful and went beyond what most would do for us. I would recommend this dealership ! They were great! More