Rod Hatfield Chevrolet, LLC

Believe the bad reviews for this dealership. To Make a Believe the bad reviews for this dealership. To Make a long story short, I had a blown tire and took the rim and tire to the dealership to get a Believe the bad reviews for this dealership. To Make a long story short, I had a blown tire and took the rim and tire to the dealership to get a new one mounted on the rim. I just dropped off the rim/tire so they didn't need to take the tire off or put it back on. The service manager (Bruce) asked me how I wanted the tire mounted and I told him with the white lettering to the outside to match my other tires. They even had me pull my vehicle up to the express lane so they could get information on the vehicle so there is no way they could have misinterpreted how the tire should have been mounted. I was charged 1/3 more than what I was quoted to mount and balance a tire. Mostly due to shop fees??? I was charged for the tire and to mount and balance, how much shop expense above that can there actually be? Aside from the added cost, I picked up the tire after the service department was closed. However, they mounted the tire with lettering on the opposite side of the rim. I don't live locally so it's impractical for me to bring it back to fix. The local dealership service leadership, was unwilling to make it right. The Director of the dealership was also unwilling to make it right. They said I was lying about my instructions for them to mount the tire with the lettering on the outside. How could they miss it when they even had the vehicle to look at? Now I need to take the rim/tire somewhere else to have it done correctly. The total cost just for one tire was over $400, the cost of the tire was just over $300. I guess I'm out the extra $100 it costs me for the mount/balance of the tire and the "shop fees". Lesson learned. Don't buy or have your vehicle serviced at this dealership! More

Harrison was our salesman. He was very good. He not only set up our phone with the vehicle but has followed up to all of our phone calls. Order us parts for our new ride, helped us set our first service app set up our phone with the vehicle but has followed up to all of our phone calls. Order us parts for our new ride, helped us set our first service appointment, and all with a smile. The managers all were very nice and helpful. So greatful I went here instead of the place up the road. Will be back. Ask for Harrison. More

Rod Hatfield Chevrolet dealership has an unprofessional, rude and disrespectful sales person name Harrison! They shouldn't have a job any were with any company! In this day and age, I can’t believe a person rude and disrespectful sales person name Harrison! They shouldn't have a job any were with any company! In this day and age, I can’t believe a person like this is out there? Rod Hatfield Chevrolet should fire this person asap! So, no one has to deal with their bad sales approach and rude attitude! You’re doing the dealership and the world a favor if you fire them! I will never return to this dealer and will tell all my friends, family not to go there! More

Got a call this week from Rod Hatfield talking about if I was thinking of trading in my car. They said that they have lower rates and could lower my monthly payment. None of that is true they get you in ther was thinking of trading in my car. They said that they have lower rates and could lower my monthly payment. None of that is true they get you in there to only grab a credit report to see if they can get you into something that doesn’t even come close to what I was paying a month nor lowering my monthly payment. And on top of it everything that was priced online was 2 to 3 grand higher. And they have no inventory to have many options to pick from. Total waste of time. Thanks again Rod Hatfield! More

I brought a 2020 Chevy Camaro and I am very pleased with the services I received with working with Rod Hatfield. I also referred two of my family members to Rod Hatfield as well. They were very satisfied wi the services I received with working with Rod Hatfield. I also referred two of my family members to Rod Hatfield as well. They were very satisfied with the services that was received. If in the future I decided to get another vehicle I will buy from them again. Sincerely, James Carter More

I interviewed with Fred which is the Gm. I got hired the same day. I slowly started to realize that Fred was a racist. He would make racist remarks daily. I sold a car and the wiring on it was jacked, he ma same day. I slowly started to realize that Fred was a racist. He would make racist remarks daily. I sold a car and the wiring on it was jacked, he made a remark saying “ what Moe did you steal his wires to finish building your bomb” . He also call my African American customers “ swindlers and free loaders because they couldn't afford the car we were selling. He has also called me a “SandN••••”. He has called my African American customers the N-word as well. Eric which is the F&i manger would also belittle me. He called me a “Quran reading son of a b•••••” . Eric also thought it was ok to salute hitler and claim he was part of the “KKK” . He also would call me a “camel jockey “. He told me “ black lives don’t matter “. He on top that said I can’t wait for trump to get re-elected so he can put these n•••• Back in place . I was fired by Fred because I left work at 4pm because the remarks made me so Uncomfortable. I confronted the owner “Vince “ about all this and he said word for word “they're just horse playing” Fred why do you hate me ? Is it because my name is Mohamed ? Is it because I’m Muslim ? Is it because I voted for Biden and trump lost the election? Is because your parents are racist as well and you just don’t know any better? Is it because you have a low self esteem and you get some sort of satisfaction from being racist? Is it because you just dont like African Americans and Arabs? Like what is it that tiggers you to use the N-word? Is it our music you don’t like ? Is it because you were in a year where the color of your skin mattered? Is it because you're so small minded that you get headaches trying to change your way of thinking? I just have never seen so much hate in someone. You're So openly racist with no regards about who’s listening. This time it’s different there will be repercussions for your actions . Eric don’t you have 3 black kids? Do you hate the color of their skin? Do you call them the N-word like you called all my customers? Aren’t you a convicted felon? Were you taught to be racist or did you choose to be? Are you just not smart enough to comprehend that your racist remarks are way out of line? Do you even know how you made me feel? Do you have a racist agenda to complete daily to be apart of the KKK ? Like I just don’t understand what African Americans and Arabs did to you to be so angry and racist towards us ? Vince you're the owner of the store and have no clue what goes on in your own stores? Racist remarks are spewing through your halls at work. You don’t even have the courage or leadership to punish such actions. Do you think driving around in your Bentley means your better than me ? Do you even know how I felt? Outcasted everyday because of the place I was born. You sir are a coward and a terrible owner. Fred you and Eric are a embarrassment to the auto industry. Does Chevrolet have any idea what kinda show your running? Don’t worry I’ll make sure they get the recordings of Eric and Fred calling me a “SandN••••”. Vince you are not fit to be a owner . You have no idea what you called “horse play “ made me feel. My character was destroyed my confidence taken away from Me daily . The hateful remarks tore me apart and caused unimaginable pain. I’m coming for everything you got. You have no idea how much worse your 2020 is about to get. To anyone reading this, I hope no one has to Go through the nightmares I went through with this company. I plead that you share my message and spread awareness. Racism is not ok. Black lives do matter. The color of your skin does not matter, we’re all human and no one should have to Go through what I went through. Please if your my friend on here share this message! Rod hatfeild Chevrolet is a racist dealership do not do Business with them! More

Happy to be proved wrong! I found a nice used car I was very interested in purchasing and submitted an online credit application to Ron Hatfield on a Sunday afternoon. I got a I found a nice used car I was very interested in purchasing and submitted an online credit application to Ron Hatfield on a Sunday afternoon. I got an email requesting that I call Alexis to discuss. I called the number provided and discovered Alexis wasn’t even there. Instead I spoke with Logan, who told me he didn’t have access to the credit applications. But suggested I give him the information over the phone and he would submit another. Since there had already been a hit to my credit from the first application, I declined to submit another and we agreed to speak on Monday. On Monday I spoke with Logan who was able to access the application. What followed was a full day of calls and texts back and forth between, Logan, the salesman, Brian, the finance manager and myself. They were pretty aggressive in pursuing the deal, calling my husband if I didn’t immediately respond to text messages or phone calls. I’ve bought many cars in my lifetime and have never had to provide the level of information that this dealership requested. I provided what they asked for and toward the end of the day had a long phone call with Brian. At the end of the call, I was under the impression that the deal was still a go and that I would be speaking with them on Tuesday to arrange a test drive, finalize terms, etc. Taking into consideration how aggressively they pursued the deal the day before, I expected a call fairly early on Tuesday. Not so! Its now 4:00pm and I have not heard a word from anyone regarding the purchase. I was told my credit was ok. I was told I had been approved. I have no idea what happened since they couldn’t be bothered to call me or even send a text. Needless to say, I won’t EVER consider doing business with dealership again and will go out of my way to make sure as many people as possible hear about my experience with them. UPDATE: Not more than an hour after I posted my original review, Brian reached out to me. He acknowledged my issue, accepted responsibility and promised to try and make it right. The next day he did just that! He managed to arrange a loan on a new car, something I didn't think would be possible with my budget. He, and everyone else, we came in contact with, went out of their way to help us and to make our car buying experence a good one. What started out as a horrible car buying experience turned out to be a very positive one. I would recommend this dealership..... because I know they will try their best to do their best. More

Awesome dealership...kind, courteous, gives the best deals. See Brian, Shawn, etc. Any one of the dealers to get the best deal, they all care! deals. See Brian, Shawn, etc. Any one of the dealers to get the best deal, they all care! More

If you do business at Rod Hatfield you better be on your toes. Our sales manager, Martin was fine. After meeting Eric, the finance manager, he shared with us (in casual conversation) that he made $17,000 toes. Our sales manager, Martin was fine. After meeting Eric, the finance manager, he shared with us (in casual conversation) that he made $17,000 last year from bank kick backs. We were definitely on our toes after hearing this. On 4 separate occasions in the financing process either the basic math was wrong (To the dealerships advantage, of course) or we were handed a fee/rate/ etc without a discussion or an option which we had to question or correct. The most egregious thing we were told was being given a high interest rate (although we have excellent credit) along with a $1000 insurance policy for a 75 month loan that no one requested. When asked to lower the loan length for a more favorable interest rate we were told that it wouldn’t matter...WHAT? Since when would that not matter? Magically, when the terms were changed the loan rate came down 1/2 point. Needless to say it was pretty obvious why Eric gets such a generous pay day from various banks. This is not the totality of our issues with Rod Hatfield but it is the one that makes me know I will NEVER return. More

This is the place to go! Everyone that I met at the dealership was very friendly and professional. I contacted Alexis via email late in the evening, got a return call the nex Everyone that I met at the dealership was very friendly and professional. I contacted Alexis via email late in the evening, got a return call the next morning and made an appointment for a few hours later (as I was coming from out of town). When I arrived, I met with Austin and he was terrific. The truck I wanted to look at was parked out front waiting on me. It was literally raining cats and dogs, but he stood with me and made sure I looked it over to my satisfaction. About 20 minutes later, we had a deal in place. Annette handled the financing and was awesome. She had me in the truck in no time. She went above and beyond to get me a better rate and explained everything to the n-th detail. It was the best car buying experience I've ever had from start to finish. Thank you all! I'm about an hour and 15 minutes away but plan on having the truck serviced at Rod Hatfield because of this experience. More