Rod Baker Ford Sales Inc - Service Center

service was reluctant to take my car in next day thought it needed to be jump started 2 days in a row. Was dropped off 1030AM wited 40 min for shuttle ride home ( not an issue) bathroom was broken w 1 wo it needed to be jump started 2 days in a row. Was dropped off 1030AM wited 40 min for shuttle ride home ( not an issue) bathroom was broken w 1 working toilet and stream of employees heading in there not worth the wait. 4 PM no word called service to check on the car was told they would try to complete by day end, 510 PM call car wa not going to be done rental agency closed 10 min prior. Next day my car was completed however due to not getting rental till next morning could not get to dealership till 8 PM, keys to my car not with cashier. Left a message for the General Manger to call which was not returned by end of business next day. Upon picking my vehicle up the following day I was given the keys to a car that was not mine. This was the 6 th warranty service visit on my 2013 ESCAPE in 12 months. 2 for possible fire recalls, 2 to reprogram the computer 1 window regulator and a battery failure. This is the first Ford product I have driven possibly my last. While the staff was friendly I was not impressed by the overall experience. I was very disappointed the general manger did not care enough to call me back More

I have been to this dealer 3 times ! 2 times to purchase A car but times I went to a different dealer THEY ARE SUPER OVER PRICED and treat customers Like they have no money, big mistake I Bought both m A car but times I went to a different dealer THEY ARE SUPER OVER PRICED and treat customers Like they have no money, big mistake I Bought both my fords over 70,000 from Other dealers (there loss) Then an oil change you open ur service center and take appointments For 730 yet don't start till 8 why open people make appointments before work For a reason . 3 times and that will be the last. Close to my home yet I will go out of my way NOT TO GIVE THEM MY BUSINESS . More

I did not buy my Mustang here, but now I wish I had. This is about the best dealership I have ever used in my 42 plus years of owning and driving cars. If they had an outstanding category, I would rate them is about the best dealership I have ever used in my 42 plus years of owning and driving cars. If they had an outstanding category, I would rate them here. The service department is honest in their assessments, and does absolutely fabulous work. I have been here several time now to have custom parts put on my Mustang, and each time I have been extremely pleased with the experience and end result. I have to drive 40 miles to come here, but I would drive twice that if I had to. When I commpare these guys with Golf Mill Ford, O'Hare Hyundai, and Ed Napleton's Jeep, the last 3 dealerships who tried to bend me over, the lesson is clear. You get loyalty and repeat business by quality work, attention to detail, realistic pricing, and concern for your customers needs; as opposed to treating you like a turnip and trying to squeeze every last drop of blood out of you. More