Rod Baker Ford Sales Inc - Service Center

There is alot of people who may say good or bad, so ill just give you the exact details of my experience and you be the judge of it: I went for a coolant leak, which was obvious, pointing out to them the just give you the exact details of my experience and you be the judge of it: I went for a coolant leak, which was obvious, pointing out to them the exact location where it was dripping, telling them to look and do it thru warranty, they came out saying it is not covered because it is just a hose and were charging me 550 for a hose replacement mind you on top of the coolant system. i checked that hose was completely dry (no idea how they did a pressure check and saw coolant leaking and then it got dried in a matter of minutes), i told them no it is not that and i need to talk to warranty. they still charged me 100 for diagnostic even thought i pointed what i need and didnt need their diagnostic. At the same appt i asked them to do a differential fluid change they said 198$ when done it turned into 245 guving me the xx that they need to use different fluid and this is why it is more. Any way the idiot who handled it it all is Patrick shampine, so if you have alot of $ to throw away go see them. More

I will never go back to this service department again. They lied and misinformed me for 5 days. They lied and misinformed me for 5 days. More

they will scam you with a friendly face.. do not bring your car in if you need any sort of service done. they will claim to have fixed it then give you something that does not work. your car in if you need any sort of service done. they will claim to have fixed it then give you something that does not work. More

The Best Ford Dealer and Service Dept in Will County The last time I was in for an oil change , the mechanic noticed a slight oil leak on right side of engine. The service writer (Joe Picicci) said he w The last time I was in for an oil change , the mechanic noticed a slight oil leak on right side of engine. The service writer (Joe Picicci) said he would schedule me to find and repair problem. I was under warranty , and the whole job was taken care of perfectly. I have purchased vehicles and serviced them since 2004 at this dealership. I highly recommend Rod Baker Ford foe service and sales. Greg Griparis More

Ford Fusion They did quite a bit of work on my car. They rebuilt most of the front end plus rear shocks and brakes. People ask me why I take my car back to the d They did quite a bit of work on my car. They rebuilt most of the front end plus rear shocks and brakes. People ask me why I take my car back to the dealer. The main reason is the quality of work and prices are fair with some below what maintenance shops in the area charge. The only complaint I had they left papers on my front and back seat and left the windshield smeared with hand prints. More

Service manager was very helpful and friendly all of the employees seemed very happy finished the job quicker than expected never had any issues since I been manager was very helpful and friendly all of the employees seemed very happy finished the job quicker than expected never had any issues since I been coming there More

Rob Baker ford service Was great visit again, nice when service writers know your name. Called for service at 10:00 am, said they were booked but would fit me in. Was expect Was great visit again, nice when service writers know your name. Called for service at 10:00 am, said they were booked but would fit me in. Was expecting to leave car, but when got there Joe, one of the service writers said have a seat, that he’d get it done by the time they drove me home and back! Never bad experience here. Thx Marcus and Joe More

Ford F-250 4x4 Had my truck serviced at Rod Baker Ford dealership.Great service Department nice friendly personal This is my 3rd Ford in 15 years great trucks Had my truck serviced at Rod Baker Ford dealership.Great service Department nice friendly personal This is my 3rd Ford in 15 years great trucks More

Service We got an oli change, plus handled some issues with fluids. Great service, quick, and very clean. We always go to rod Baker quick lane for our service We got an oli change, plus handled some issues with fluids. Great service, quick, and very clean. We always go to rod Baker quick lane for our service. More

It’s all about the service. We purchase our vehicles at Rod Baker because of the service center. They are great. I don’t remember who sold us our vehicles, but I do know who to We purchase our vehicles at Rod Baker because of the service center. They are great. I don’t remember who sold us our vehicles, but I do know who to call for service. Joe and Marcus have been there almost as long as we have. More